When Nykia Wright stepped in as the new CEO of the National Association of REALTORS®, she walked straight into a storm: a $5.4 billion legal settlement, cultural turmoil, and what she describes as “broken parts” that had been accumulating for two decades. But the biggest surprises weren’t the ones splashed across headlines.

In this episode of The Playmakers Podcast, RealScout CEO Andrew Flachner sits down with Wright at NAR headquarters in Chicago to unpack what she found, how she’s rebuilding one of the country’s largest trade associations, and what it all means for its members.

Wright describes how she’s cleaning house: bringing in a new CFO, Special Advisor, and a slate of executives from Google, HBO, and the Food Network—leaders chosen for their mix of industry depth and “beginner’s minds.” Her reasoning is direct: she didn’t want “relics from the past,” and needed a team fully aligned with her vision to prevent what she calls potential “sabotage.”

She also details the sweeping structural changes underway: top antitrust attorneys reviewing every rule and policy, zero-based budgeting to eliminate financial waste, and a commitment to quarterly transparency reports—shifting NAR to operate more like a public company.

This is NAR’s reset moment—one that stands to shape the future of real estate for years to come.

00:00 Intro
02:05 What Led Her to Take the NAR CEO Role
06:43 State of NAR When She Arrived
09:58 Addressing Culture and Financial Challenges
11:52 “This is the Hardest Turnaround I’ve Ever Faced”
13:22 Leadership Team Surprises in First 90 Days
21:00 What Your $201 Really Buys You
26:30 The New Strategic Plan: Core Pillars
31:25 Bringing in Google & HBO Execs With "Beginner's Minds"
36:00 Operating Like a Public Company (Transparency)
39:44 Who NAR Is For in This Next Chapter
41:25 Professional Standards vs. Number of Realtors
45:00 Clear Cooperation and Listing Fragmentation Concerns
51:15 Personal Side: This Season of Her Life
52:00 The Public Nature of the Role
52:49 What Success Looks Like 12-24 Months from Now
54:00 Outro

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