In this episode, Beth Cougler Blom talks with Meg Bolger about how facilitators can respond effectively to participants when they say something that could or does cause conflict in the group.

Beth and Meg also talk about:

• Giving more space and agency to people to participate
• Not avoiding conflict when it happens
• Bringing a curious mindset
• Noticing and responding to participants' underlying needs
• Using a three-stepped approach to respond to potentially problematic statements

Engage with Meg Bolger

• Website: http://facilitator.cards/
• Instagram: https://www.instagram.com/facilitatorcards/
• LinkedIn: https://www.linkedin.com/company/facilitatorcards
• LinkedIn: https://www.linkedin.com/in/megbolger/

Other Links from the Episode

• Katherine Schulz's "On Being Wrong" TED talk
• Quick Overview of Glasser's Choice Theory (Five Needs)
• Bear Hébert on Instagram
• Trainings by Meg and Facilitator Cards (including Holding Space workshop)

Connect with the Facilitating on Purpose podcast:

• Follow Facilitating on Purpose on Instagram, LinkedIn, or YouTube
• Show notes and transcripts available at facilitatingonpurpose.com

Connect with Host Beth Cougler Blom:

• Give feedback or suggest upcoming show topics or guests at [email protected]
• Visit bcblearning.com to explore Beth's company's services in facilitation and learning design
• Purchase a copy of Beth's book, Design to Engage
• Follow Beth on Instagram or LinkedIn

Podcast production services by Mary Chan of Organized Sound Productions