In this episode, Mike Lombardo, CEO of GlideFast, sits down with Tim Catula, Senior BPC at Glide Fast, to discuss the exciting developments and insights in the world of ServiceNow. Tim, a highly certified consultant with a wealth of experience, shares his journey, highlighting the importance of certifications, process architecture, and understanding your audience. Get ready for an engaging conversation about ServiceNow, certifications, and the valuable lessons Tim has learned along the way. This episode is a must-listen for anyone looking to enhance their process consulting skills and navigate the ServiceNow landscape effectively.