Never Mind the Pain Points

Never Mind the Pain Points

By ClarasysBusiness
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Never Mind the Pain Points episodes

  • The impact of leadership on employee satisfaction and company culture
    In this episode of Never Mind The Pain Points, host Sophie Brazell is joined by guests Sarah Partridge and Dr Kristina Curtis to explore the intricate relationship between leadership, employee satisfaction and organisational culture.
    Host Sophie Brazell is a consultant at Clarasys and one of our Change Management experts.
    Sarah Partridge is the Founder & Director of The Change Academy, who brings her extensive experience in coaching and organisational change to the conversation, unravelling the nuances of effective leadership.
    Dr. Kristina Curtis is a behavioural scientist and expert in applied behaviour change. With a background in public health, Dr. Curtis shares valuable insights into behaviour change models and real-world interventions.
    Resources mentioned:
    Dr. Kristina Curtis case study - https://www.sciencedirect.com/science/article/pii/S2211335518301657
    Absentee leadership article - https://www.bps.org.uk/psychologist/corporate-gaslighting-absentee-leaders-and-emotions-work
    Behaviour change taxonomy - https://pubmed.ncbi.nlm.nih.gov/23512568/
    The hippo effect - https://www.corporate-rebels.com/blog/hippo-effect
    Guest Contacts:
    Sarah Partridge
    The Change Academy - www.thechangeacademy.co.uk
    LinkedIn - https://www.linkedin.com/in/sarah-partridge-846b5326/
    Dr. Kristina Curtis
    Applied Behaviour Change consultancy - www.appliedbehaviourchange.com
    LinkedIn: https://www.linkedin.com/in/dr-kristina-curtis-67395510
    47 min
  • Navigating the Not-for-profit landscape in 2024
    In the third episode of ‘Knowing Not for profits’, Sustainability and Impact Lead and host, Sam Maguire, is joined by Chris Macqueen, Associate Director of Strategy and Planning at the Stroke Association, to reflect on the challenges and lessons learned in 2023 within the not-for-profit sector, particularly focusing on the Stroke Association’s experiences.
    The discussion covers the impact of the COVID-19 pandemic, the cost of living crisis, and the ongoing challenges in the health and social care system.
    You can find out more about the Stroke Associate on their website http://strokeassociation.org.uk.
    21 min
  • Reviewing wellbeing trends in 2023 and beyond
    What wellbeing trends have we seen this year and what are to come?
    In this episode of Never Mind The Pain Points, our Performance Psychologist Suzie Mossman-Monk and Head of People Sophie Andrews delve into the world of wellbeing trends, discussing economic environment challenges, hybrid working trends, wider world tensions, the importance of enhanced employee benefits and support and addressing burnout and overwhelm.
    26 min
  • Mastering personalisation: Tailoring customer experiences
    Personalisation is a hot topic, but what does it mean, what are the benefits and what should organisations consider to master the art?
    In this episode of CX Talks, hosts and customer experience experts Simon Blosse and Tom Carpenter delve into the world of personalisation, unravelling the fine line between customisation and cost-effectiveness. Discover their insights on achieving impactful tailored experiences and the pivotal role of experimentation.
    50 min
  • Empowering charity sustainability: Driving change in Nonprofits
    In the second episode of ‘Knowing Not for profits', hosts Tomas Vieira-Short and Ruth Wilkinson chat to guest Alex Davies, current Sustainability and ESG Lead at Cancer Research, about how non-profit organisations can embrace sustainable practices to drive efficiency, engage partners, and make a positive impact on their missions.
    The trio explore challenges, funding opportunities, and practical strategies for implementing sustainability within the charity sector.
    41 min
  • Benefits of moving to a diverse hybrid workforce
    Join change experts Tanya and Hannah in this podcast episode as they discuss how organisations can sustainably move to a hybrid workforce, and the benefits doing so can bring. 
    The duo discuss why having a hybrid workforce allows a more diverse workforce, key change management concepts and considerations for organisations to enable a successful hybrid working model and the important part culture has to play in enabling success.
    26 min
  • Leadership and team dynamics: Nurturing high-performance
    Catherine Stagg-Macey is an executive coach who has undergone a remarkable career transformation. Driven by an early fascination with understanding human behaviour, she transitioned from a successful corporate career to pursue her passion as a coach. Drawing from her own experiences and invaluable lessons, Catherine serves as a trusted mentor for mid-career professionals, empowering them to reignite their spark at work and navigate successful transitions. With a unique journey and unwavering commitment, she guides individuals in achieving fulfilment and fostering professional growth.
    In this episode of Never Mind the Pain Points, our in-house performance psychologist Suzie Mossman-Monk chats to Catherine about the art of leading high-performance teams. They explore the essential components of effective leadership and team dynamics, including defining behaviours, fostering psychological safety, and aligning expectations. With a focus on modelling desired behaviours and embracing coaching, Catherine shares valuable insights on creating a collaborative environment that inspires and empowers individuals to thrive within high-performance teams.
    26 min
  • An interview with Rene Olivieri
    In the first episode of our brand new podcast series ‘Knowing not for profits’, non-profit experts Ed Kemp Sloan and Sarah Rigby chat to Rene Olivieri, current Chair at The National Trust and RSPCA, about his career to date and any trends, challenges and opportunities the industry is facing. 
    They discuss the importance of trust, collaboration and setting small steps in order to achieve goals and the part an innovative mindset plays in success.
    38 min

About Never Mind the Pain Points

From the publisher's feed

Never Mind the Pain Points, hosted by Clarasys, is a podcast dedicated to all the current challenges businesses are facing. Each episode is hosted by a Clarasys employee, that has deep expertise in the subject matter of each episode. The hosts are joined by a variety of fantastic, interesting and knowledgable guests from the world of business and together they discuss pain points that organisations face and what you can do to overcome them!