Never Mind the Pain Points

Clarasys and DataSparq come together in our latest data maturity podcast to discuss the common data problems firms are facing, and how and where to start when using your data.

Join Omar, Director of Delivery and SVP Customer Success at MakePositive, as he discusses how customer experience and employee experience impact one another, alongside Sophie Di Clemente and Ed Kemp-Sloan.

Customer experience and employee experience are ultimately interlinked, particularly in retail, find out how in our latest podcast.

In an effort to help support organisations, and their people in achieving these goals, Clarasys offers a range of free Customer Experience (CX) workshops around helping clients understand where they are on CX journey & help them to identify what is needed next using tools/techniques and facilitating conversation so that attendees create applicable takeaways to become more customer-centric.

So what have we discovered through carrying out these workshops? What are the current key priorities and trends that organisations have expressed around CX? What are the ways that are currently being used to build a customer-focused mindset? Find out in our latest podcast!

Omdia unifies and harnesses the depth and breadth of expertise from Informa Tech’s legacy research brands: Ovum, IHS Markit Technology, Tractica and Heavy Reading. Today we're joined by Tom, from Clarasys, and Alya, Transformation Director for Omdia and Informa Technology. Together they relate their experience of leading the transformation project at Informa Tech, the rolling out of Omdia.

Welcome to the second episode in our series on data management. In our previous podcast, Philip and Aneesha talked about the challenges faced in the Not-for-Profit (N4P) sector around data management and the steps needed to start a data journey. In this podcast, we will be exploring this further, looking at how people are affected by change as an organisation moves through their data journey and how we can improve change adoption.

Join Will, Suzie and Milan as they discuss how to embed data change, and the key change management strategies necessary to ensure any data changes stick.

At the end of October 2020 Next was outperforming its competitors. They were expecting their pre-tax profits for the year to hit £365 million £65 million more than first expected. They have weathered the COVID storm as successfully as possible. In this podcast we look at how they've managed to not just survive but also thrive during COVID.

In this episode, we will be bringing together our in house experts to talk about all things data. We look at its influence across industries, our companies and our customers, and the culture and mindset needed to bring your people on a data journey.

Today, we will be shining a spotlight on the N4P sector and delving into why data and its management is becoming more and more important for charities, and what they can do to begin their data journey.

Join Milan, Phil, and Aneesha, Clarasys' data "gurus" as they discuss the data difficulties that the charity sector are currently experiencing and how you can take your first steps on the journey to better data management.

Landsec are one of the largest commercial real estate companies in Europe. Have a portfolio of £12.8bn, with a mix of high-quality office, retail and leisure space, primarily in London but with select locations across the UK.

Today we're joined by their CX Director who discusses current trends in customer demand, customer need, and how to meet customer expectations.

After discussing what what makes a great online customer experience in part one of this two-part podcast, we discuss how the browsing experience fits into the end-to-end customer journey, in the second half here.

In part two of our podcast on online shopping, Sophie, Bisha, and Ed as they pick up from part one and discuss how to convert browsers to customers. They look at how can you better understand the conversion funnel and what visitors need in order to convert them to customers, how important it is that retailers recognise that online experience is only one part of the customer journey and that this needs to be optimised.

Whilst drawing on prior experience in the retail sector, the team discuss the checkout experience, how simplicity is key, and why it is essential that your customer gets the right information at the right time, as well as sharing personal examples of how and why retailers have gotten it wrong.

Listen in to find out our views on what makes a fantastic online customer experience and our insights into the online retail industry and its trends, post-COVID.

Join Sophie, Bisha, and Ed in part one of a two-part series, answering the question all retailers have been forced into considering due to Covid: what makes a great online customer experience? In this podcast, the three discuss the acceleration in demand for online retail, with an increase of 33.9% in the UK online retail sales in June 2020. The reflect upon the three key factors playing into an online retail customer experience: website navigation and usability, accessibility, and the overarching online buying journey that the customer embarks upon.

Whilst drawing on prior experience in the retail sector, Bisha and Ed discuss the opportunities that have opened up for online retail as well as the impacts of getting it wrong, giving their insights, advice and examples of what makes the online customer experience outstanding.