Never Mind the Pain Points

In episode one of our brand new Snack-sized sustainability podcast, Sarah Hammond discusses social value in under 5 minutes.

Tune in to hear what social value is, why it's important, the benefits it can bring to organisations and how you can measure it.

In this episode, Clarasys' own Tom Carpenter, Sarah Rigby and Simon Blosse explore how to consider the business in a digital transformation. They discuss the importance of having a business vision and using it as a starting point for the transformation ensuring it takes the customer into account, aligning your transformation to your business strategy and practical steps listeners can take including mapping, analysing, prioritizing, testing and learning to get you on the right track.

In our latest podcast, Clarasys' own Tom Carpenter, Loïc Le Fouest and Adam Uddin discuss why considering customer experience in digital transformation should be a key focus, some of the actions to take (and questions to ask) in order to prioritize your efforts, the importance of testing and understanding your customer journey, why being agile and iterative helps the process, and the role your employees play in the digital transformation.

In the fourth episode of 'Clarasys presents: Simply Sustainability', environmental charity Hubbub UK's Creative Partner Sarah Divall chats to Clarasys' own Sam Maguire and Sarah Hammond about our partnership.

They touch on; the great initiatives that Hubbub run to create a more sustainable world, why simplifying language around sustainability is so important, why collaboration is crucial when it comes to sustainability, fun ways you can engage your employees and the impact employee engagement can have towards a more sustainable future.

In Episode 3 of Simply Sustainability, Dr Sarah Ivory, Lecturer and Director of the Centre for Business, Climate Change and Sustainability at the University of Edinburgh Business School, joins our Sustainability Lead, Sam Maguire.

The pair discuss why sustainable business is important for a thriving society.

They touch on why business exists, why critical thinking is essential, why leadership is key to sustainable business, what drives leaders towards sustainable business and encouragements, considerations and priorities for organisations to become more sustainable.

In Episode 2 of Simply Sustainability, Clarasys's Sustainability Lead Sam Maguire is joined with Hannah Frost, owner of Frost ESG and member of Clarasys sustainability advisory board.

The pair discuss why it's so important to embed sustainability across your entire strategy architecture. 

They touch on why purpose is key in laying the ground rules of what your company stands for, examples of important considerations for organisations to relate to every department when forming a strategy, and why forming strong partnerships with other organisations can be a successful approach to tackling sustainability.

Join Sarah, Steven, and Sam as they kickstart our brand new podcast series 'Clarasys presents: Simply Sustainability'. In episode one, the trio discuss why we are doing sustainability at Clarasys and touch on why sustainability is important to them, why the next generation should be a key motivation to make changes, and why we are the right consultancy to work with for clients with sustainability challenges.

Join Sarah, Rob and Cat as they discuss how you can use employee feedback to improve your CX.

Principal Consultant Sarah Daley is one of our CX experts. Clarasys Consultants Rob Simmons and Catriona McKimmie are part of our internal insights and improvements team.

The podcast begins with a brief overview of what we mean by employee experience and how it links with customer experience. Sarah explains the importance of gathering employee feedback throughout their time at an organisation.

Cat reveals the two types of feedback you can gather, and what we do at Clarasys to get employee feedback. Rob gives his insight on how regularly you should gather employee feedback and who should be providing it.

The trio discusses how employees who interact regularly with customers will have a better view of their needs, wants and challenges.

Cat explains why the maturity of an organisation should determine what employee feedback to gather and how.

They go on to talk about what data is important, how to choose what to capture and how to analyze it once collected, both within the organisation and to drive CX improvements.

Sarah asks how to use employee feedback to make a lasting impact to both employee experience and customer experience.

Listen in to find out more.

Join Matt, Tom and Ben, in this episode of CX Talks as they discuss the four key areas to think about to ensure a successful digital transformation, and explain their importance:

1. Business

2. Organisation

3. Customer

4. Technology

The trio talk about the significance of aligning your digital transformation to your business strategy and why it’s important to have an overarching vision for your business, despite individual and departmental priorities.

Matt uses his experience to talk about a trap that people can often fall into during digital transformations and explains why accepting change is crucial.

They move on to talk about how being honest on the maturity of the organisation and individual customers needs should drive transformation decisions. As well as considering how employees are affected by the change and what impact that will have on customer experience (CX).

Finally, Tom asks Ben and Matt what important things need to be considered relating to technology itself. They explain why being clear on the problem you are trying to solve with a digital transformation will make technology selection easier and why technology alone should not drive the transformation.

We will be delving further into each focus point in our upcoming podcasts.

Listen in to find out more.

Join Steven, Sarah and Loïc as they discuss what good CX looks like in our latest episode of ‘CX Talks’.

Good CX (customer experience) is something that most organisations strive to have, but it’s important to understand what that means.

The podcast begins with our Chief Client Officer, Steven Writer-Maguire, asking the pivotal questions: What does good CX mean and what does it actually look like?

Steven interviews our very own CX experts Loïc Le Fouest and Sarah Daley and the trio draw on their own experiences to help answer these questions.

They go on to discuss what the starting point is for clients to begin improving their CX, the importance of meeting your customers’ expectations, and how this can be done.

The trio also pinpoint some challenges that they have seen clients face with their CX and offer helpful tips and tricks throughout on how to get CX right.

Listen in to find out more.