New Books in Business, Management, and Marketing

In this installment of our Recall this Buck series (check out our earlier conversations with Thomas Piketty, Peter Brown and Christine Desan), John and Elizabeth talk with Daniel Souleles, anthropologist at the Copenhagen Business School and author of Songs of Profit, Songs of Loss: Private Equity, Wealth, and Inequality (Lincoln : University of Nebraska Press 2019). Dan's work explores the world of private equity "guys" (who are indeed mostly guys) and the ways they are "suspended in webs of significance [they themselves have] spun" as Clifford Geertz puts it.

Further, he explores the ways we are all suspended in these webs through the immense buying and managing power of private equity firms. Private equity investors buy out publicly traded companies, often through enormous debt (which is why these deals used to be called "leveraged buyouts" or LBOs), manage the companies and then sell them. They argue they are creating value by cutting fat in management; typically workers bear the brunt of the debt while executives--and the private equity firm and lawyers and others servicing the deal--receive hefty payments.

Dan pulls off a tough feat in his book, helping us see the concerns and motivations of people he's working with as understandable and the people themselves as reasonable and even likeable, while also maintaining his own view of private equity as, generally speaking, a noxious force in society.

We end with a discussion of the Occupy movement and how it helped to change public conversations about inequality and the power of finance (another angle on the themes we tackled in our earlier "Brahmin Left" conversations).

Mentioned in this episode:

The transcript for this episode is here. 

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Today I talked to David Avrin about his new book Why Customers Leave (And How to Win Them Back) (Career Press, 2019).

There are three central themes to this book: immediacy (customers want instant gratification), individuality (offer flexible, customized assistance) and humanity (show interest and concern for those you are assisting). Of them, as David Avrin notes in this pleasing, semi-rant of an interview, immediacy should be the easiest for companies to act on. Unfortunately, automation is paradoxically making immediacy often harder to achieve. Other ironies worth noting from Avrin’s perspective include: companies trying to head off negative off-line reviews with surveys that don’t bring about change; and front-line employees who can figure out quicker than their managers what could and should be improved on. If upgrades don’t happen, what’s the solution? Run an exercise where employees are encouraged to formulate plans on how a competitor could undercut the company they currently work for by making the changes they detect would be beneficial. That move—or threat--would get management’s attention if nothing else will!

David Avrin is a highly popular speaker and consultant on the topics of the customer experience as well as on marketing. He’s a former CEO group leader and speaker for Vistage International. This is his third book, following It’s Not Who You Know, It’s Who Knows You and Visibility Marketing.

Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Politics. To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

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David Troy is a serial entrepreneur and community activist in Baltimore, Maryland.

This podcast was recorded in 2019 for Project Kazimierz.

Dave is CEO and product architect at 410 Labs, maker of the popular e-mail management tools Mailstrom.co and Chuck. He has been acknowledged by the founding team at Twitter as the first developer to utilize the Twitter API, with his project “Twittervision,” which was featured in the 2008 MoMA exhibition “Design and the Elastic Mind,” curated by Paola Antonelli. He uses social network data to map cities. He is also organizer of TEDxMidAtlantic in Washington, DC and is passionate about data, disinformation, elections, cities, and entrepreneurship. He lives in Baltimore with his wife and two children.

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The key to successful dialogue starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful outcomes, Can We Talk?: Seven Principles for Managing Difficult Conversations at Work (Kogan Page, 2021) outlines what each contributor needs to do to achieve the best possible result. Using examples from everyday work situations, this book offers guidance on how to create the right conditions for a meaningful discussion. The author identifies the seven key principles that enable both parties to gain a deeper understanding of what the other person may be thinking and will help establish their point of view more clearly: confidence, clarity, compassion, curiosity, compromise, credibility, courage.

Can We Talk? includes examples and advice from those who have been there and thrived, as well as lessons learned from conversation failures and example scripts of productive conversations. Readers will learn how to prepare, start and manage the potentially challenging exchange of words that typically occur at work, and come away with an understanding that for any conversation to take place, both parties must be engaged.

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Today I talked to Christine Kane about her book The Soul Sourced Entrepreneur: An Unconventional Success Plan for the Highly Creative, Secretly Sensitive & Wildly Ambitious (BenBella, 2020).

Sick of the frequent images of entrepreneurs as machismo, take-no-prisoner, Rambo-like action figures? Look no farther than this episode, in which Christine Kane admits that bulimia was her first business mentor as she had to learn to deal with her 10-year battle with binging and purging to fit an idealistic body image that wasn’t rooted in reality. One demon conquered gave her the fortitude to, first, enter the music industry on her own terms, and then in turn help thousands of (often female) fans become entrepreneurs on their own terms by offering advice. In a phrase from Kane’s book, Soft is Hard because the “human” or soul part of business is at least as important as focusing on strategy. The soft part IS hard, and yet it allows you to stretch and grow as a person and businessperson alike. If ready for some authentic, honest perspective, Christine Kane is a natural choice.

Christine Kane is the founder of Uplevel You, a multimillion-dollar business coaching company, which evolved from her 15-year career as a touring singer-songwriter with her own record label. Both businesses were built without any investors.

Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Politics. To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

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Creating a Culture of Predictable Outcomes: How Leadership, Collaboration, and Decision-Making Drive Architecture and Construction (Routledge, 2020) demonstrates the importance of creating cultures in the design and construction industries grounded in sophisticated-caring leadership, high-performing collaborative teams, and master-level decision-making discipline, informed by values, to finally address massive inefficiencies, waste, and unpredictability.

Barbara White Bryson offers specific guidance to industry stakeholders to succeed in achieving project-related predictable outcomes by focusing on culture rather than process. This includes selecting the right team members by hiring and firing bravely, valuing psychological safety, leading with values, practicing respect and transparency, fostering empowerment to make decisions at the right level at the right time, and more.

This book is a must-read for design and construction professionals who want to finally understand how to set goals and meet those goals for their clients as well as for their teams.

Bryan Toepfer, AIA, NCARB, CAPM is the Principal Architect for TOEPFER Architecture, PLLC, an Architecture firm specializing in Residential Architecture and Virtual Reality. He has authored two books, “Contractors CANNOT Build Your House,” and “Six Months Now, ARCHITECT for Life.” He is an Assistant Professor at Alfred State College and has served as the Director of Education for the AIA Rochester Board of Directors. Always eager to help anyone understand the world of Architecture, he can be reached by sending an email to btoepfer@toepferarchitecture.

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Under Bill Carroll’s leadership, Benedictine University, in Lisle Illinois became the fastest growing university in the U.S. from 2000-12. Carroll describes how Benedictine was able to expand from 1400 to over 10,000 students and become one of the most diverse universities in the US by “adding multiple legs to the table”, with each leg being a new type of student served through a new program. These innovative initiatives include: 5 j.v. campuses in China and 3 in Vietnam, branch US campuses in Mesa, AZ and Springfield, IL, online and senior learning programs, outreach to different ethnic and religious groups, and free educational offerings and partnerships for first responders and displaced workers. He also shares his insights on the future of higher education from his unique perspective leading Hunter Global Education, that is working to foster educational partnerships between US and Asian colleges and universities.

David Finegold is the president of Chatham University.

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In this episode Marcus shares the story of his highly programmed upbringing in Brooklyn, New York, with significant sporting achievements somewhat hiding his challenges in conventional learning environment because he is and was a “learner by doing”. We hear how he was challenged by freedom of the world of university education: dropped out, dived into the world of hip hop and failed to make a go of this as a business. His onward journey demonstrates hard work, a series of steps forward and back, major moments of change as he moved from the world of blue collar waitering to being a junior developer, and developed self-awareness through years of therapy. We hear insights into why soccer could be the sport of the future, its important role in integration and civic pride, and his reasoning for forming a fund that only invested in health care startups in Nashville. His conclusion that you should explore that entrepreneurial itch if you have it so as not to die with regrets is one that will resonate with many.

In his book Create and Orchestrate: The Path to Claiming Your Creative Power from an Unlikely Entrepreneur, as well as sharing the learnings from his entrepreneurial journey he sets out a framework of eight core concepts he argues that every entrepreneur needs when building their business. Four internal: Leadership, Finance, Operations, and Growth and four external, Product, Service, Sales and Marketing. They make sense for both a seasoned entrepreneur and are very useful for someone who hasn’t yet started out on their journey.

About our guest

MARCUS WHITNEY is CEO and founder of Health: Further, a strategic advisory firm working with leading healthcare organizations, as well as founding partner of Jumpstart Health Investors, the most active venture capital firm in America focused on innovative healthcare companies. Marcus is also a co-founder and minority owner of Nashville Soccer Club, Nashville’s Major League Soccer team. He is an in-demand speaker who hosts a podcast called Marcus Whitney’s Audio Universe and sends out a weekly newsletter called Two Worlds. Marcus has been listed in the Upstart 100 by Upstart Business Journal, Power 100 by Nashville Business Journal, and has been featured in Inc., Fast Company, and The Atlantic.

The NBN Entrepreneurship and Leadership podcast aims to educate and entertain, sharing insights based on the personal story of our carefully selected guests aiming for the atmosphere of an informal conversation in a bar or over a cup of coffee.

About Kimon Fountoukidis Twitter Linkedin

Kimon is the founder of both Argos Multilingual and PMR. Both companies were founded in the mid 90s with zero capital and both have gone on to become market leaders in their respective sectors. Kimon was born in New York and moved to Krakow, Poland in 1993. Listen to his story here,

About Richard Lucas Twitter Linkedin

Richard is a business and social entrepreneur who founded or invested in more than 30 businesses, including investments in Argos Multilingual, PMR and, in 2020, the New Books Network. Richard has been a TEDx event organiser, supports the pro-entrepreneurship ecosystem, and leads entrepreneurship workshops at all levels: from pre- to business schools. Richard was born in Oxford and moved to Poland in 1991. Read more here. Listen to his story in an autobiographical TEDx talk here,

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I recently sat down with Josep M. Coll to discuss his new book Buddhist and Taoist Systems Thinking: The Natural Path to Sustainable Transformation (Routledge, 2021). This book is the latest and final in a series published by Routledge that includes titles by some brilliant systems thinkers I have had the fortune to interview previously on this podcast (Managing Creativity, Córdoba-Pachón; Systems Thinking for Turbulent Times, Hodgson, Part 1 & Part 2; and The Hidden Power of Systems Thinking, Ison and Straw). Series editor Gerald Midgley refers to this collection as "an essential reference point for anyone looking for innovative ways to effect systemic change, or engaging with complex problems". And Buddhist and Taoist Systems Thinking is the icing on the cake!

Buddhist and Taoist Systems Thinking explores a radical new conception of business and management. It is grounded on the reconnection of humans with nature as the new competitive advantage for living organizations and entrepreneurs that aspire to regenerate the economy and drive a positive impact on the planet, in the context of the Anthropocene. Organizations, today, struggle in finding a balance between maximizing profits and generating value for their stakeholders, the environment and the society at large. This happens in a paradigm shift characterized by unprecedented levels of exponential change and the emergence of disruptive technologies. Adaptability, thus, is becoming the new business imperative. How can, then, entrepreneurs and organizations constantly adapt and, at the same time, design the sustainable futures they'd like?

This book explores the benefits of applying Buddhist and Taoist Systems Thinking to sustainable management. Grounded in Taoist and Zen Buddhist philosophies, it offers a modern scientific perspective fundamentally based on the concepts of bio-logical adaptability and lifefulness amidst complexity and constant change. The book introduces the new concept of the Gaia organization as a living organism that consciously helps perpetuate the conditions for life on the planet. It is subject to the natural laws of transformation and the principles of oneness, emptiness, impermanence, balance, self-regulation and harmonization. Readers will find applied Eastern systems theories such as the Yin-Yang and the Five Elements operationalized through practical methodologies and tools such as T-Qualia and the Zen Business model. They are aimed at guiding Gaia organizations and entrepreneurs in leading sustainable transformations and qualifying economic growth.

Highly actionable, the book offers a vital toolkit for purpose-driven practitioners, management researchers, students, social entrepreneurs, systems evaluators and change-makers to reinvent, create and mindfully manage sustainable and agile organizations that drive systemic transformation.

Kevin Lindsay is a 25+ year Silicon Valley software product strategist and marketer, and graduate student at the California Institute of Integral Studies.

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Just about everyone knows correlation does not equal causation, and probably that a randomized controlled experiment is the best way to solve that problem, if you can do one. If you’ve been following the economics discipline you will have heard about the Nobel Prize given to Abhijit Banerjee, Esther Duflo, and Michael Kremer for their work applying the experimental method to test real-world policy interventions out in the field. But what if you can’t do this? Are you just stuck with untestable claims? This year’s Nobel Prize to Josh Angrist, David Card, and Guido Imbens for methods of causal inference with observational data confirms that you don't have to give up. Scott Cunningham’s Causal Inference: The Mixtape (Yale UP, 2021) provides an accessible practical introduction to techniques developed by these luminaries and others. Along with the statistical theory, it provides intuitive explanations of these techniques, and examples of the computer code needed to run them. In our conversation we discuss why economists needed these techniques and how they work.

Scott Cunningham is a professor of economics at Baylor University. He researches topics including mental healthcare, sex work, abortion and drug policy. He is active on Twitter, has a blog on Substack, and frequently conducts workshops on causal inference methods. A complete web version of his book is available here.

Host Peter Lorentzen is an Associate Professor in the Department of Economics at the University of San Francisco, where he leads a new digital economy-focused Master's program in Applied Economics.

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