New Books in Business, Management, and Marketing

David Chard, the President of Wheelock College in Boston, MA, discusses the process of merging Wheelock successfully into Boston University to become the BU Wheelock College of Education and Human Development. His book, When Colleges Close: Leading in a Time of Crisis (Johns Hopkins University Press, 2020), written with Wheelock’s VPAA Mary Churchill, provides the most detailed guide available on each step involved in merging a struggling small college into a large university in a way that preserve and amplified its mission and impact. Chard shares what led them to write the book so soon after completing this painful process, and many additional insights about what goes into a successful merger.

David Finegold is the president of Chatham University.

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Following on from Andy Phillipps first podcast, we are pleased to bring you part two. In part one, Andy described how he co-founded Active Hotels, selling to Priceline and eventually helping form Booking.com. Part two follows his transition into Angel Investing. Andy's first venture into investing came with Toptable, investing not only capital but importantly for the companies success, he invested his time and expertise. Andy was chair for the company for five years, before helping them sell to OpenTable in 2010. He subsequently began as chair of Reevoo and continues to be a Non-Executive Director for Trainline. Andy has become a prominent figure in the UK, sitting on the board of the Cambridge Angels and forming Active Venture Fund. Most importantly, Andy has learnt that founders need backing, not just with finances, but with advice, mentoring and the expertise of investors. Enjoy part two!

Andy Phillipps is a serial entrepreneur and an early stage investor in startups. He co-founded Active Hotels with Adrian Critchlow, which their team grew to be the largest online hotel booking company in Europe before sale to Priceline. Andy became CEO of priceline.com’s non US business where he initiated the purchase of Bookings BV and subsequent merger with Active to form Booking.com. He subsequently bought into, and was chairman of, Toptable.com.

He has also co-founded Reevoo, which provides social content solutions to brands in approx 90 countries. In addition, he lectures in entrepreneurship at London Business School and INSEAD and makes seed investments in early stage tech or market place businesses. He is an Ashoka Support Network member, fellow of the Judge business school at Cambridge University, board member of Cambridge angels, proud father of three monstrous children and has a PhD from Cambridge in mixed mode interfacial fracture of biomimetic ceramic laminates. Produced by Mark Cotton, Twitter.

Peter Cowley is a Cambridge university technology graduate, founded and ran over a dozen businesses in technology and property over the last 40 years. He has built up a portfolio of 75 angel investments with nine good exits (including one that is 107X his investment and returned all the cash he has invested) and thirteen failures. He is a board member of the Global Business Angel Network (GBAN), President Emeritus of the European Business Angel Network (EBAN), former chair of the Cambridge Business Angels and was UK Angel of the Year 2014. He has mentored hundreds of entrepreneurs and is on the board of nine startups.

In 2011, he founded and ran Martlet: a Corporate VC, investing (currently £10M) from the balance sheet of Marshall, a £2.5bn revenue Cambridge engineering company. He is a fellow in Entrepreneurship at the Cambridge Judge Business School and is on the investment committee of the UK Angel Co-fund. He has also had 16 years’ experience as chair, treasurer and trustee of the boards of seven charities.

With his son, Alan, Peter is sharing his and others’ experience and anecdotes in order to educate angels and entrepreneurs via The Invested Investor which publishes two books and 75+ podcasts. A selection of Invested Investor podcasts are republished here on the Entrepreneurship and Leadership channel on the NBN. This is one of them. Peter is a public speaker on entrepreneurship and angel investing throughout the world. Here's Peter on Linkedin.

To read the podcast transcription please CLICK HERE - Powered by Speechmatics

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Today I talked Gordon Glenister about his new book Influencer Marketing Strategy: How to Crate Successful Influencer Marketing (Kogan-Page, 2021)

Gordon Glenister is the Global Head of Influencer Marketing for the Brand Content Marketing Association. He’s also the host of the Influence podcast, and was formerly the Director General of the British Promotional Merchandise Association for over a decade.

Why are 77% of influencers female, and are so young (averaging 28 years of age)? Part of the answer may be that women rarely attract venture capitalist funding and yet are the majority of buyers in most categories. So they are close to the action of what’s going on commercially without being invited to partake. Their response has been to become, in effect, not only their own brands but their own media companies. In the process, they challenge and may replace to a degree both advertising agencies and traditional retailers as they help companies reach committed, niche audiences that aren’t necessarily small at all. This episode covers those topics, and more. The degree to which trust has leached from companies and moved over to more authentic influencers is one key. Another is that companies would be wise to consider employees as brand advocates, i.e. internally-based influencers in their own right.

Dan Hill, PhD, is the author of eight books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

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Excitingly, Invested Investor Andy Phillipps joined Peter Cowley for a two part podcast. In part one, Andy explains how he established the hotel booking company, Active Hotels, alongside his co-founder and cousin Adrian Critchlow. Active Hotels grew rapidly, bought by Priceline and merged with Bookings BV to become Booking.com. Andy's business model transformed the UK online hotel market and continues to lead global trends. Having successfully exited to Priceline, Andy describes how he approached the topic of acquisition, and then how he approached the acquirers. Part two follows his transition into Angel Investing, what he learnt and his top tips for those looking to become Invested Investors. Andy is a serial entrepreneur and an early stage investor in startups. He co-founded Active Hotels with Adrian Critchlow, which their team grew to be the largest online hotel booking company in Europe before sale to Priceline. Andy became CEO of priceline.com’s non US business where he initiated the purchase of Bookings BV and subsequent merger with Active to form Booking.com. He subsequently bought into, and was chairman of, Toptable.com. He has also co-founded Reevoo, which provides social content solutions to brands in approx 90 countries. In addition, he lectures in entrepreneurship at London Business School and INSEAD and makes seed investments in early stage tech or market place businesses. He is an Ashoka Support Network member, fellow of the Judge business school at Cambridge University, board member of Cambridge angels, proud father of three monstrous children and has a PhD from Cambridge in mixed mode interfacial fracture of biomimetic ceramic laminates.

Produced by Mark Cotton, Twitter.

Andy Phillipps - Serial entrepreneur and accomplished Angel Investor Booking.com - a travel fare aggregator website and travel metasearch engine for lodging reservations. OpenTable - an online restaurant-reservation service company. Reevoo - helps shoppers make better buying decisions in their everyday lives Cambridge Angels - a leading UK business angel network with international connections

Peter Cowley is a Cambridge university technology graduate, founded and ran over a dozen businesses in technology and property over the last 40 years. He has built up a portfolio of 75 angel investments with nine good exits (including one that is 107X his investment and returned all the cash he has invested) and thirteen failures. He is a board member of the Global Business Angel Network (GBAN), President Emeritus of the European Business Angel Network (EBAN), former chair of the Cambridge Business Angels and was UK Angel of the Year 2014. He has mentored hundreds of entrepreneurs and is on the board of nine startups.

In 2011, he founded and ran Martlet: a Corporate VC, investing (currently £10M) from the balance sheet of Marshall, a £2.5bn revenue Cambridge engineering company. He is a fellow in Entrepreneurship at the Cambridge Judge Business School and is on the investment committee of the UK Angel Co-fund. He has also had 16 years’ experience as chair, treasurer and trustee of the boards of seven charities.

With his son, Alan, Peter is sharing his and others’ experience and anecdotes in order to educate angels and entrepreneurs via The Invested Investor which publishes two books and 75+ podcasts. A selection of Invested Investor podcasts are republished here on the Entrepreneurship and Leadership channel on the NBN. This is one of them. Peter is a public speaker on entrepreneurship and angel investing throughout the world. Here's Peter on Linkedin.

To read the podcast transcription please CLICK HERE - Powered by Speechmatics

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Today I talked to Gorick Ng about his new book The Unspoken Rules: Secrets to Starting Your Career Off Right (HBR, 2021).

This book takes you through one’s career, from getting hired and oriented to trying to gain promotions. The interview follows a similar path, emphasizing how to get along with colleagues and one’s boss most of all. The “north star” of Ng’s advice gleaned from interviewing 500 people across professions and roles is to demonstrate competence (ability), commitment (excitement) and compatibility (pleasant to be around). Get the 3-C’s model right, and you can avoid coming across as too overbearing or threatening as you form work connections, figure out what’s missing and needs to be addressed in a meeting, and how to resolve conflicts. Speaking of conflicts, is a conflict deep down mostly about the people involved, the position one holds, or is it about the place? If the latter, then maybe it’s time to move on to another organization instead.

Gorick Ng is a career adviser at Harvard College, specializing in coaching first-generation, low-income students. He’s also managed new employees at Boston Consulting Group and worked in investment banking at Credit Suisse. His work has been featured on “The Today Show,” and in The New York Times, The Wall Street Journal, and elsewhere. Every Harvard Business School student received a copy of Ng’s book this past year to aid their careers.

Dan Hill, PhD, is the author of eight books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

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Bob Fisher earned the moniker “Bob the Builder” by spearheading over $1 billion in new construction during his 21-year tenure at Belmont University. Accompanying and enabling the physical transformation of the campus was a dramatic expansion of the University’s programs, including the addition of medical, law and pharmacy schools, the acquisition of two colleges of art & design, that enabled Belmont to grow from fewer than 3,000 students to over 8,000 during his tenure. A core part of growth strategy was becoming “Nashville’s University”, including the largest Music Business program in the U.S. and a new performing arts center that serves as home for the Nashville Opera. Bob share how he was able to leverage his economics and business training to create one of the most remarkable financial success stories in higher education – with the University generating an $82 million annual surplus on a budget of $350 million, while drawing under 2% of the endowment and offering annual faculty salary increases averaging 5%/year.

David Finegold is the president of Chatham University.

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In part two we continue William Tunstall-Pedoe’s journey. William discusses his exit from Amazon, his involvement with Toronto based incubator, Creative Destructive Lab and what drove him to be a successful invested investor with over 50 investments with Cambridge Angels and Octopus Investments. He offers us an insight into his passion for big impact, deep tech, in particular, an AI physician app, where he acts as an invested investor and adviser. In this episode we also bring you an Amazon Alexa demonstration carried out by William, we hope you find it as highly entertaining as we do. You can hear more by listening to his

podcast.

About William Tunstall-Pedoe

William Tunstall-Pedoe is a British entrepreneur focused on Artificial Intelligence and other deep technology. He is based in Cambridge, UK and London but also frequently in Toronto and both coasts of the US. (LinkedIn) His biggest recent achievement was founding the British company Evi (formerly True Knowledge) in 2005. After seven years running the business as a venture capital backed start-up, Amazon acquired it in 2012 and its AI technology, platform and team were used to create Alexa. For more than three years he had a senior role in the team that defined, built and launched Amazon Alexa and the Amazon Echo product (the initial Alexa device). Evi is now a subsidiary of Amazon and a large development centre employing many hundreds of scientists and engineers. After a decade since founding the company and with everything he hoped to achieve delivered successfully, he made the difficult decision to leave Amazon in February 2016.

William now spends much of his time helping and investing in other AI startups. He has personally invested in more than 60 such businesses (see his angellistprofile.) . He is a full member of Cambridge Angels and a fellow of the Creative Destruction Lab in Toronto. He is also thinking gently about what to do next – which will likely be founding another AI-based startup.

Produced by Mark Cotton, Twitter.

The NBN Entrepreneurship and Leadership podcast aims to educate and entertain, sharing insights based on the stories of carefully selected guests - entrepreneurs and leaders - in the atmosphere of an informal conversation.

About Peter Cowley

Peter Cowley, a Cambridge university technology graduate, founded and ran over a dozen businesses in technology and property over the last 40 years. He has built up a portfolio of 75 angel investments with nine good exits (including one that is 107X his investment and returned all the cash he has invested) and thirteen failures. He is a board member of the Global Business Angel Network (GBAN), President Emeritus of the European Business Angel Network (EBAN), former chair of the Cambridge Business Angels and was UK Angel of the Year 2014. He has mentored hundreds of entrepreneurs and is on the board of nine startups.

In 2011, he founded and ran Martlet: a Corporate VC, investing (currently £10M) from the balance sheet of Marshall, a £2.5bn revenue Cambridge engineering company. He is a fellow in Entrepreneurship at the Cambridge Judge Business School and is on the investment committee of the UK Angel Co-fund. He has also had 16 years’ experience as chair, treasurer and trustee of the boards of seven charities.

With his son, Alan, Peter is sharing his and others’ experience and anecdotes in order to educate angels and entrepreneurs via The Invested Investor which publishes two books and 75+ podcasts. A selection of Invested Investor podcasts are republished here on the Entrepreneurship and Leadership channel on the NBN. This is one of them. Peter is a public speaker on entrepreneurship and angel investing throughout the world. Here's Peter on Linkedin.

To read the podcast transcription please CLICK HERE - Powered by Speechmatics

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Today I talked to Chester Elton, coauthor of Anxiety at Work: 8 Strategies to Help Teams Build Resilience, Handle Uncertainty, and Get Stuff Done (Harper Business, 2021).

During my interview with Elton, the theme was really about the importance of creating a sense of psychological safety for employees, with gratitude being the other key in terms of providing social support. As to specific solution, quelling uncertainty, signaling that perfectionism can be harmful, and that a philosophy that less can be more when it comes to curbing burn-out were all keys. So too is normalizing conversations about anxiety on the job because, right now, 90% of workers don’t feel like this crucial topic is something they can discuss with their boss. Finally, employees can manage to be resilient more easily when these three motivators are in place: a job role that enables making an impact, ongoing learning, and doesn’t compromise the importance of family.

The two lead authors have teamed up on three previous New York Times and Wall Street Journal bestsellers and have sold over 1.5 million copies worldwide. Adrian Gostick is ranked among the top 10 global gurus in leadership and organizational culture. Chester Elton is ranked number 2 among organizational culture experts globally and in the top 10 for leadership. Anthony Gostick adds a millennial perspective to this work.

Dan Hill, PhD, is the author of eight books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

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When Paul LeBlanc arrived at Southern New Hampshire University in 2003 it had just attained university-status and begun a few online degrees to supplement its small on-campus population in Manchester, NH. Today it is one of the world’s few “mega-universities”, with 170,000 students, all but 4,000 of which are in online degree programs. LeBlanc describes how he applied the teachings of his friend and board member, the late Harvard Business School Professor Clayton Christensen, to take on the University of Phoenix and other for-profits that were dominating online education in the early 2000s, and then to disrupt SNHU’s own successful online degrees by launching low-cost, self-paced or competency-based education. He discuss the trends that are further destabilizing today’s higher education market and how SNHU is positioning itself to benefit from them.

David Finegold is the president of Chatham University.

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Today I talked to Melody Wilding about her new book Trust Yourself: Stop Overthinking and Channel Your Emotions for Success at Work (Chronicle Prism, 2021).

Are you what Wilding calls a Sensitive Striver like herself, somebody who indexes high on the personality traits of conscientiousness, neuroticism, and agreeableness? If so, this episode is for you. The dilemma of doubting yourself at the same time that everybody depends on you to do great work and likely carry more than your fair share of the workload is the dilemma Sensitive Strivers know all too well. What’s the way out? Wilding takes listeners through steps like recognizing your core values and overcoming what she calls the Honor Roll Hangover. Getting “unstuck” is a process that can benefit from Wilding’s tips, like those captured in Speak Up Shortcuts and her Four Feelings Test. Become your own hero, and in the process of self-discovery you may join the 60-80% of Wilding’s clients who have made a major career shift since the onset of Covid-19.

Melody Wilding has been named one of Business Insider’s “Most Innovative Coaches,” with clients that range from Fortune 500 companies to the United Nations. Her work has been featured in The New York times, Oprah Magazine, The Washington Post, Fast Company, and on NBC News. A licensed social worker, Wilding received a master’s degree from Columbia University.

Dan Hill, PhD, is the author of eight books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

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