Customers will be at the heart of much of the energy transition. No longer does the boundary of the energy system end at the meter: EVs, heat pumps, batteries and flexible loads will all play a big role in services to customers and the energy system. In this episode we will take a look at customers needs and wants, how they react to certain propositions, and we also look at highlights of Delta-EE's customer research. Host Jon Slowe is joined by Delta-EE experts, David Trevithick and Lodovica Di Deodato.

For more information on our research, visit www.delta-ee.com.