In this week's episode, ahead of some comments from a NSW listener to New Horizons, we speak with Judy Jones, who holds the position of Telecommunications Industry Ombudsman. In this strange time of working and socialising all from our homes, the internet and telecoms plays a bigger part in our lives than usual. Byt, who is there to assist those whose telecoms experience has not been up to standard, or is not what they would have wished? Judy discusses her background, the Ombudsman service and how you might take your telecommunications dispute further.