“I went from the product being a piece of software to the product being my employee base,” says newly appointed Televerde CEO, Chris McGugan. “And that is the beautiful thing about it.” In this podcast, readers and listeners may have known McGugan from previous high-ranking roles over at Avaya, a major contact center solution provider. Within the last month, McGugan has taken the key leadership post in a company that is on the other side of that technology world, in running an outbound customer outreach operation. Televerde develops leads and can also close sales on behalf of clients. One of the things that makes the company unique is the workforce. 70% of Televerde’s workforce is incarcerated. The company hires women who are incarcerated, offering people a fresh opportunity in sales. In this podcast we learn how Televerde stresses a development process in contrast to a washing out process in some other sales organizations. The firm delivers a ready workforce that has been previously overlooked, and we learn that employees can matriculate to jobs in the firms that have worked for, under contract for Televerde.

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