Next in Queue

Dealing with explosive growth, installing the Net Promoter System℠, and writing a children's book are just a few of the topics I discussed with Donna Drehmann. Connect with her on LinkedIn https://www.linkedin.com/in/donnadrehmann/

Check out her book Things Lady Likes on Amazon

Music courtesy of Big Red Horse - bigredhorseband.com

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Mizzou/KU rivalry, being a “Party Attendant”, and the future of CX are just a few of the topics I discussed with Nathan Baldwin. Connect with him on LinkedIn https://www.linkedin.com/in/nathancbaldwin/

Music courtesy of Big Red Horse - bigredhorseband.com

Brought to you by Happitu - https://happitu.com/

911 calls, Star Wars, and a (future) contact center movie directed by Robert Rodriguez – Maggie Palacios and I had a lot of fun during this episode! Connect with her on LinkedIn https://www.linkedin.com/in/margarita-palacios-egemo-283aba158/

Music courtesy of Big Red Horse - bigredhorseband.com

Brought to you by Happitu - https://happitu.com/

Making sales calls as a kindergartener, losing over 200 pounds, and learning a new definition of cold are just a few of the topics Michael McMillan shared with me during this episode! Connect with him on LinkedIn https://www.linkedin.com/in/michaelcmcmillan/ or learn more about his current companies at https://www.proximocx.com/ and https://bizsprints.com/

Music courtesy of Big Red Horse - bigredhorseband.com

Brought to you by Happitu - https://happitu.com/ 

Find out what Next in Queue is all about!

Music courtesy of Big Red Horse - bigredhorseband.com

Whether shocking his daughter with a newly shaved head or relocating all over the world, my conversation with Nestor Castillo is a lesson in navigating change.  Connect with Nestor at  linkedin.com/in/nestor-castillo-b283657b

Music courtesy of Big Red Horse - bigredhorseband.com

Rain on tin roofs, crowing roosters, barking dogs… just some of the challenges Kenneth and Louise Kuaea experienced while working to help transform the economy of American Samoa and give back to their community when they started a contact center where none had existed before. Learn more about what they do at https://klaodsolutions.com/

Music courtesy of Big Red Horse - bigredhorseband.com

I travel back in time to 1990 with Tom Silzell to talk about “Five cent Sundays” at MCI, mullets, and the evolution of telecommunications and the internet. It turns out your long hair doesn’t come back in this type of time travel. We take Abby McBride along for the ride and she throws in a few Millennial curveballs in this episode. Learn more about what they do at https://cxsolutionsource.com/

Music courtesy of Big Red Horse - bigredhorseband.com

Using Twitter for something other than doom scrolling, finding your CX tribe, balancing quality with quantity, and #CXQOTD are just a few of the topics I discuss with Jeremy in this episode. Learn more about his current organization at https://www.numberbarn.com/ and check out CXAccelerator at https://www.cxaccelerator.com/

Music courtesy of Big Red Horse - bigredhorseband.com

Lessons from hospitality, the growth opportunities startups offer, and what exactly CX means - just a few of the topics I tackled with Murphy Fraser, Consultant at Avtex Solutions.  Learn more about her current organization at https://avtex.com/ and check out CXAccelerator at https://www.cxaccelerator.com/

Music courtesy of Big Red Horse - bigredhorseband.com