Next Practices Weekly

Next Practices Weekly

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Next Practices Weekly episodes

  • How Merck Uses DEI to Transform Culture & Drive Business Results

    The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11 am ET / 8 am PT. On this week's call, i4cp's Director of Member Engagement Nina Holtsberry and Creative Director Eric Davis, along with Jacqui Robertson, Chair of i4cp’s CDO Board and Chief Diversity and Inclusion Officer at The Cleveland Clinic, facilitated a conversation with special guest Celeste Warren, VP of Merck’s Global Diversity and Inclusion Center of Excellence. Here are some highlights from the call:

    • Warren shared that the purpose of DEI at Merck is to create a more globally diverse work environment for their employees, surrounding them with a culture of engagement, empowerment, equity, and psychological safety so that they can achieve the organization's mission of saving and improving lives. She elaborated on how the focus is in four areas: people, culture, business, and world.
    • A major focus for Warren and Merck has been psychological safety. This has come up recently in regard to the return to office shift. Another focus has been on employees and their various identities, leveraging some of their ten ERGs to help inform the approach.
    • Warren noted the importance at Merck of allyship, noting their launch of an Ally Resource Center. Their belief is that allyship is not defined as those that are in power being the allies of those not in power, but rather that everyone should be an ally to others who identify differently than they do.
    • Warren also spoke to the importance of diversity in medicine and specifically in clinical trials, in order to better understand the impacts of healthcare disparity on different communities.
    • In response to a participant's question about how to drive greater diversity in various regions of the world, Warren stressed the need to change where you source talent by building relationships in the relevant communities--you can't take an "if you build it they will come" approach and just hope it will work.
    • Regarding the role of a Chief Diversity Officer, Warren noted that some of the critical capabilities include strong communication throughout an organization, strong business acumen, and an understanding of the global, external environment.
      • During the call, we asked the following participant poll question: "How have recent judicial and legislative actions related to DE&I affected your personal and/or professional sense of well-being?"
        • During the call, we asked the following participant poll question: "How are recent judicial and legislative actions impacting your organization's current or planned DE&I initiatives? (select all that apply)"
        •  

          Links to resources shared on the call:

          • Upcoming i4cp virtual events
          • i4cp's Next Practices Now conference
          • Information on i4cp Membership
          • 54 min
          • Solving the Productivity Predicament

            The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11 AM ET / 8 AM PT. On this week's call, i4cp Senior Research Analyst Tom Stone hosted two of his colleagues, Kevin Oakes, CEO & Co-Founder, and Mollie Lombardi, Senior Research Analyst, who discussed key findings from i4cp recent research study, The Productivity Predicament. Here are some highlights from the call:

            • The i4cp Productivity Predicament study's survey involved 624 responses from 52 countries; 46% outside North America, and 53% from senior executive, C-level, or board member.
            • Top-performing organizations remain productive, with 49% of high-performance organizations (HPO) saying productivity has increased since March 2022, vs. only 24% of low-performers (LPO). Only 7% of HPOs say productivity has decreased since March 22, vs. 32% of LPOs. (HPO/LPO status is self-reported based on revenue, profit, market share, and customer satisfaction over the past five years.)
            •  The study found that organizations that listed both empathy and productivity in their top three priorities showed the strongest correlation to trust, goal achievement, and culture health.
            • The study found that nearly half (47%) of survey respondents said current work location policies were designed to improve one of the following: collaboration, culture, and productivity. But the selection of one of these as the primary reason for the current work model was either very weakly or negatively correlated with both overall performance and achievement of goals.
            • Key findings from the study were the following (see recording or slides for details on each):
              • Four recommendations from this study are:
              • Links to resources shared on the call:

                • Upcoming i4cp virtual events
                • i4cp's Next Practices Now conference
                • Information on i4cp Membership
                • Past i4cp NPW events
                • i4cp’s Toolkit: How to hold Leaders accountable for employee experience (members only)
                • Article: "How Generative AI Will Forever Change the Role of Instructional Designers"
                • Access the full The Productivity Predicament series here.

                  54 min
                • Walmart’s People Transformation

                  Join us for this powerful Next Practices Weekly episode where we’ll get an inside look at the largest corporate employer in the world—Walmart—and some of the programs they have in place to create “Good Jobs, Great Careers, and a Better Life for their associates.”

                  Our featured guest: Maren Waggoner, Ph.D., Senior Vice President, Digital & Customer People Partner, Walmart U.S.

                  We’ll discuss:

                  • More details coming soon
                  • To ensure open discussion, this event is exclusively for HR practitioners. Vendors and consultants are not permitted to attend.

                    53 min
                  • Strengthening the Employee Value Proposition and Using AI to Optimize HR Processes

                    Join us for this informative Next Practices Weekly episode featuring the CHRO of Dutch Bros, one of the fastest-growing brands in the coffee industry, where she will offer an inside look at how her team is tackling several formidable priorities in 2023 (see below).

                    Our featured guest: Sarah Hansen, Senior VP of Human Resources, Dutch Bros Coffee

                    We’ll discuss:

                    • How Dutch Bros is using AI and automation to improve processes while preserving Dutch Bros.' unique culture of personal engagement
                    • Approaches the company has taken to strengthen their EVP
                    • Insight into their new career development and succession planning programs, which gives leadership easy visibility into high-potential and up-and-coming employees
                    • Don't miss this opportunity to gain valuable insights into Dutch Bros. Coffee's employee-centric approach and their commitment to fostering relationships, optimizing processes, and nurturing talent.

                      To ensure open discussion, this event is exclusively for HR practitioners. Vendors and consultants are not permitted to attend.

                      55 min
                    • Mid-Year Review: Revisiting 2023 Priorities and Predictions

                      The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11 AM ET / 8 AM PT. On this week's call, i4cp Senior Research Analysts Katheryn Brekken and Tom Stone, and Creative Director and Senior Editor, Eric Davis, shared a mid-year review of the 2023 priorities and predictions from i4cp's six executive boards, which include:

                      • Chief Human Resources Officer Board
                      • Chief Learning and Talent Officer Board
                      • Chief Diversity Officer Board
                      • Talent Acquisition Leaders Board
                      • Total Reward Leaders Board
                      • People Analytics Leaders Board
                      • For the 2023 priorities for each Board, and the insights that Brekken, Davis, and Stone shared in each area, see the session recording above and/or download the session slides.

                        • We asked the following participant poll question: "Which of the following best represents the readiness of your organization’s HR function to use generative AI?"
                        • We asked the following participant poll question: "Which of the following are currently top priorities for your organization's Learning and Talent Management functions? (Choose all that apply.)"
                        • We asked the following participant poll question: "Do you provide pay rates or pay ranges for job postings?"
                        • Links to resources shared on the call:

                          • Upcoming i4cp virtual events
                          • Information about i4cp membership
                          • i4cp’s AI & HR Survey (launched 6/15/2023)
                          • i4cp's 2023 Priorities & Predictions Report
                          • i4cp’s Executive Boards
                          • i4cp’s Next Practice Weekly On-demand Recordings (all topics)
                          • i4cp Brief: The Role of Diversity in Mitigating AI Biases
                          • i4cp Brief: How Generative AI is Transforming People Analytics
                          • i4cp Tool (members only): Bias Audit Checklist for AI and Algorithms
                          • i4cp Guidebook (members only): Talent Mobility and Internal Talent Marketplaces
                          • i4cp Guidebook (members only): How to Create a Skills Database
                          • i4cp Brief: Pay Transparency Laws Present Huge Learning Curve for Many Employers
                          • i4cp's study (members only): Culture Fitness: Healthy Habits of High-Performance Organizations
                          • 52 min
                          • Agile Talent Acquisition Using a Capacity Building Model

                            On this Next Practices Weekly episode, we will delve into the fascinating topic of Agile TA and explore how Vertex Pharmaceuticals is using a Capacity Building Model and machine learning for more predictive workforce planning analysis.

                            This meeting is a must-attend for TA professionals seeking innovative solutions and insights to optimize their hiring strategies and drive organizational success.

                            Our featured guests:

                            • Grace Niwa, Vice President of Global Talent Acquisition, Talent Intelligence & Early Career, Vertex Pharmaceuticals
                            • Kristine Mayle, Ph.D., Director, Global Talent Intelligence, Sourcing & Insights, Vertex Pharmaceuticals
                            • We’ll discuss:

                              • Discover the cutting-edge application of machine learning in automating and analyzing workforce plan data, revolutionizing the talent acquisition landscape. Vertex will unveil how this super cool technology can empower TA teams with predictive analysis of the workforce plan.
                              • The future of talent acquisition as we discuss the potential of predictive analytics and its impact on strategic workforce planning.
                              • To ensure open discussion, this event is exclusively for HR practitioners. Vendors and consultants are not permitted to attend.

                                51 min
                              • Fostering People Sustainability and a Learning Mindset at Zurich NA

                                In this Next Practices Weekly episode, we will explore two important topics that are vital for organizational growth and success: people sustainability and building a robust learning culture.

                                Our featured guest: Teri Hart, Chief Learning Officer, Zurich North America

                                We’ll discuss:

                                • Fostering people sustainability – Teri will share her expertise and experiences on this concept and delve into the importance of nurturing and investing in individuals to promote engagement and well-being while aligning with business objectives.
                                • Building a learning culture – Teri will share the ways in which Zurich NA has successfully embedded a learning culture to drive customer-centricity. Teri will delve into the benefits of fostering a continuous learning mindset, where employees are empowered to acquire new skills, adapt to changing market dynamics, and deliver exceptional customer experiences.
                                • To ensure open discussion, this event is exclusively for HR practitioners. Vendors and consultants are not permitted to attend.

                                  56 min
                                • Engaging and Retaining Older Workers at Publicis with Geraldine White

                                  Is ageism real? 7 in 10 older workers surveyed by i4cp and the Age-Friendly Institute say so—and the research also shows there are substantial gaps between the expectations of employers and workers age 50+. In this Next Practices Weekly session, we will delve into the global talent shortage and the risks and opportunities that organizations face with their older workers.

                                  Our featured guest: Geraldine White, Chief Diversity Officer, Publicis Groupe US

                                  We’ll discuss:

                                  • The latest research on attracting, engaging, and retaining older workers, from i4cp and the Age-Friendly Institute
                                  • How employers can be more intentional about the experiences of older workers and the nuances of a managing a global, multigenerational workforce (Publicis has over 27,000 employees in North America and nearly 100,000 employees worldwide)
                                  • How Publicis has incorporated age into its DE&I strategy, and the outcomes that have been observed
                                  • Approaches the company takes globally to engage and recruit older workers
                                  • To ensure open discussion, this event is exclusively for HR practitioners. Vendors and consultants are not permitted to attend.

                                    55 min
                                  • The Toxic 9: Eliminating Unhealthy Habits to Get Your Culture Back In Shape

                                    With summer just weeks away, there’s no better time to get your organization’s culture in shape for the season ahead.

                                    i4cp’s recent study, Culture Fitness: Healthy Habits of High-Performance Organizations, unveiled a research-based workout to improve cultural health, and just as importantly identified unhealthy habits that permeate the cultures of low-performance organizations. These debilitating traits – The Toxic 9 – significantly influence how your workforce performs as well as how customers, shareholders, and even prospective employees perceive your company’s culture and brand.

                                    On May 18th Kevin Oakes, CEO of i4cp CEO and author of Culture Renovation®, will be joined by Katheryn Brekken, Senior Research Analyst at i4cp and primary author of Culture Fitness, to share data-driven insights to ensure your cultural fitness regimen stays on track this year. In this collaborative session you’ll learn: 

                                    • The “Toxic 9” habits of unfit cultures to avoid and eliminate
                                    • Actions to take that will restore trust in your leaders and your workforce
                                    • Plus, impactful interventions and healthy new habits to help you prepare for the road ahead
                                    • To ensure open discussion, this event is exclusively for HR practitioners. Vendors and consultants are not permitted to attend.

                                      57 min
                                    • Creating Healthier Cultures in EMEA-Based Organizations

                                      High-performance organizations are 6x more likely to have healthy cultures, according to global data from human capital research firm i4cp. What separates those organizations from others is not by chance—it’s the result of disciplined, intentional actions by the CEO, CHRO, and others.

                                      In this discussion-based session, you’ll hear the following:

                                      1. The defining characteristics of a healthy culture
                                      2. The “Toxic 9” – unhealthy habits of unfit cultures to avoid
                                      3. Key regional differences that global organizations need to consider
                                      4. Specific examples from EMEA-based organizations on how they focused on building healthier cultures
                                      5. Speakers you’ll hear from:

                                        1. Mustafa El Rafey, former SVP of Human Capital, Majid Al Futtaim - Retail
                                        2. Christi Karandikar, EMD & Group People Officer (CHRO), Unibail-Rodamco-Westfield
                                        3. Katheryn Brekken, Ph.D., Senior Research Analyst, i4cp and co-author of Culture Fitness
                                        4. To ensure open discussion, this event is exclusively for HR practitioners. Vendors and consultants are not permitted to attend.

                                          56 min

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