One way James Dellow gains a deep understanding of how business users create or consume documents and collaborative content, he like to gain first-hand experience. In one case, working with a mining client who was evaluating Atlassian's Confluence, he went into the mine to gain some insight about how his client might use Confluence. 

Abbas Haider Ali, CTO of xMatters, joins Nice Work! to talk with Lacey about how the challengers to solving incidents at scale. It takes a team of people to solve incidents. Do you know who the right people are or do you just require everyone to join the call? Queue the endless conference call joining meme. Lacey also talks to Abbas about his work mentoring women in tech through the mentor matching service, Everwise.

Micky Caritte is a French expat in Canada, running Jira at a large bank as a senior Atlassian Consultant and has recently published his first app. And since he starting using Jira at version 3.5 (at least) he knows a thing or two about administering Jira. Lacey Carlyle talks to Micky about what he knows. 

If you don't know Rachel Wright, you are missing out on the full Jira administration experience. Wright is the author of the must-read Jira Strategy Admin Workbook, she is a certified Jira Administrator, and we believe she coined the term "drain the Jira swamp" to help save you from the epidemic of over-customized Jira instances.  

Anthony Morelli, director of product management at Lucid Software joins Nice Work to explain why you should use user flow diagrams for communicating way more than you do. If a picture is worth a thousand words and a video is worth a million, then a user flow diagram might be worth a gazillion words. 

Mary McInnis, project manager at Genentech, joins Nice Work to talk about how Jira and Confluence are critical tools for a project manager. Not only have the Atlassian tools been a key part of Mary's success as a project manager, but she knows how to get Jira adoption on a team. 

Nick Muldoon, founder of Easy Agile and Teagan Harbridge, who runs marketing at Easy Agile, join Nice Work to talk about making it easier to balance the long and the short view in agile, which is not always that easy with you are constantly heads down sprint after sprint after sprint. And do you know what a vivid vision is? Nick explains. We are fascinated.

What do you get when you cross a certified scrum master and an Atlassian certified professional in agile development with Jira Software? Tracy Walton. That's who.

Michael Libman is a Salesforce Developer and Apex Specialist from Reier Group Solutions. He ran into Lacey at the Atlassian booth at Dreamforce and mayhem ensued. Michael talks to us about why he loves the Atlassian tools and why the most caring gift you can give a friend at work is a shared Jira Dashboard.

What if your customers and employees could record a video explaining the trouble they are having so you can see exactly what they mean when they say, "This thing isn't working." Would you like that? And what if they could do this right from the browser in Jira Service Desk? In this episode of Nice Work, we are joined by Ryan Kennedy of Kickdrumtech and Mike Varpness of Hyfy to talk about using Jira Service Desk and video to provide better service to customers.