W/C 1st September 2025

The best opportunity you will ever get to prove to a customer you are the real deal (and worthy of repeat custom) is the way you behave when something isn't quite right.

Good customer service should be easy, because if you think something through from the customers perspective, and you agree they have a point, then fixing it is no real headache.

Five examples of that in practice this week, and pleasingly more positives than negatives, but in reality it should have been a clean sweep.

Stay safe

Nice'n'Easy - Frank Sinatra

Therapy For Me (or TFM as I now refer to it) is a bit of an audio curiosity. It started out as a mechanism for me to clear my head, with the hope that by saying stuff out loud it would act as a little bit of self-help. It's remains loose in style, fluid in terms of content and raw - it's a one take, press record and see what happens, affair.

If you want to keep in touch with TFM and the other stuff I do then please follow me on Facebook, Insta, Twitter or Patreon. Thanks for getting this far.