Who in your organization is responsible for customer experience, service, and engagement? Who makes sure that customer experience excellence is achieved in an enterprise-wide way? Which role should own customer experience in an organization: business leaders or IT?
Join the Creatio Arena with Sam Biardo, Founder Technology Advisors & StarfishETL, University Professor, Podcaster, & Avid Golferto and Sebastien Forget, President & Owner at Solutions Metrix, and weigh in on the arguments of both approaches and discover which approach suits your organization best.