No Harm Done Podcast

By No Harm Done Podcast

No Harm Done Podcast episodes

March 09, 2020 NHD Ep 22 – Is it good value?
Ep 22 finds Jones and Balding cogitating on value based care. What’s it all about? Is it a fad? Old thinking wrapped up in new language? Or is it exactly what we need to break through to next level care and service quality? We shall see… 1. QUALITY QUANDARY (4:26) What is value in health and...
55 min
January 30, 2020 NHD Ep 21 – We’re positive!
Jones and Balding take a walk on the quality bright side. What do the improvement experts say about our relentless focus on removing defects to achieve quality care? How could this be applied to all health and human services – including aged care and the recommendations emanating from the Royal Commission? 1. QUALITY QUANDARY: ACCENTUATE...
38 min
December 13, 2019 NHD Ep 21:Accentuate the Positive
Jones and Balding take a walk on the quality bright side. What do the improvement experts say about our relentless focus on removing defects to achieve quality care? How could this be applied to all health and human services – including aged care and the recommendations emanating from the Royal Commission?
1. QUALITY QUANDARY: ACCENTUATE THE POSITIVE
Dr Ackoff on creating high-quality products and services through positive systems’ design and improvement: https://www.youtube.com/watch?v=OqEeIG8aPPk
2. THE POINT We combine The Point with TLDR with some thoughts on the Aged Care Royal Commission interim report findings, and Jones follows up on ‘Questions Builder’ consumer questions for doctors from a previous episode: What patients want to ask their doctors: Data analysis from Question Builder, an online question prompt list tool from ACSQHC. https://www.ncbi.nlm.nih.gov/pubmed/31831304
3. TLDR The Royal Commission into Aged Care Quality and Safety released its three-volume Interim Report ‘Neglect’ on Thursday 31 October 2019. https://agedcare.royalcommission.gov.au/publications/Pages/interim-report.aspx
4. QUALITY HACK Professional reflection questions to ask at the end of a year/decade. Take 10 minutes to review your professional satisfaction for last year and you’ll be set up to plan for a more professionally satisfying this year!
24 min
November 04, 2019 NHD Ep 20: Failure to Launch
In this episode we discuss the upsides of failure for learning and improvement – and just to show that we’re serious, we conduct our own failure experiment… QQ (Quality Quandary): FAILURE! Course Corrections: How Health Care Innovators Learn from Setbacks to Achieve Success. Klein S, Hostetter M, McCarthy D. New York: The Commonwealth Fund; 2019....
55 min
September 12, 2019 NHD Ep 19: Getting Rid of Stupid Stuff
Welcome to No Harm Done! – a podcast about improving, managing, monitoring and getting on with quality and safety in health and human services. In this episode we unpack more components of leading and managing quality improvement, including tips for working with doctors, reinforcing the key role of consumer input and partnerships, project management, a...
59 min
August 04, 2019 NHD Ep 18: The Triple A (All About Accreditation)
Welcome to No Harm Done Episode18: All About Accreditation In this ep we wander the accreditation maze, looking for clues. Does it work? Do consumers have a role? Can it be managed without light years of stress? And find out how relatives and friends ‘protect’ their loved ones in hospital – this we must do something about… QQ: ( QUALITY QUANDARY) – The Triple A (All About Accreditation) 21:00 Swiers R, Haddock R. Assessing the value of accreditation to health service organisations. Deeble Institute Evidence Brief No. 18, Canberra: Australian Healthcare and Hospitals Association; 2019. p. 20 https://ahha.asn.au/publication/health-policy-evidence-briefs/evidence-brief-no-18-assessing-value-accreditation-health NSQHSS Workbook: https://www.safetyandquality.gov.au/sites/default/files/migrated/National-Safety-and-Quality-Health-Service-Standards-Accreditation-Workbook.pdf NSQHSS Monitoring Tool: https://www.safetyandquality.gov.au/wp-content/uploads/2018/04/NSQHS-Standards-2nd-ed-monitoring-tool-for-hospitals.xlsx...
49 min
July 14, 2019 NHD Ep 17 Measurement Part 2+2=3
WELCOME TO NO HARM DONE! In this episode, Jones and Balding revisit the thorny and vexed area of quality measurement – but this time we have the good sense to call in the experts – well, one expert, anyway. Cousin David joins us – that’s David Balding, Professor of Statistical Genetics at the University of Melbourne, and Director of Melbourne Integrative Genomics. We think he’ll keep up! QUALITY QUANDARY: Are we as good – or as bad – as we think we are??? We discuss Don Berwick’s recent rant about measurement and get an outsider’s perspective on whether we’ve got it completely wrong or not....
48 min
July 13, 2019 NHD Episode 17 – Measurement Part 2+2=3

WELCOME TO NO HARM DONE!
In this episode, Jones and Balding revisit the thorny and vexed area of quality measurement – but this time we have the good sense to call in the experts – well, one expert, anyway. Cousin David joins us – that’s David Balding,
Professor of Statistical Genetics at the University of Melbourne, and Director of Melbourne Integrative Genomics. We think he’ll keep up!
For Ep 17, our second NHD episode on measurement, we wanted a numbers expert – and as we couldn’t find one named Cathy, we called in another Balding! – Professor David Balding FAA, that is.
QUALITY QUANDARY: Are we as good – or as bad – as we think we are??? We discuss Don Berwick’s recent rant about measurement and get an outsider’s perspective on whether we’ve got it completely wrong or not. Also – a lovely overview of quality measurement that pulls it all together.
4:50 Don Berwick at IHI Glasgow talking about his re-thinking of measurement. https://www.youtube.com/watch?v=mPMJznD
13:10 Using data for improvement.
BMJ 2019; 364 doi: https://doi.org/10.1136/bmj.l189 (Published 15 February 2019) BMJ 2019;364:l189
28:50 THE POINT:
Fascinating study of what medical ward patients wanted to know about vs the data displayed. Useful for anyone in human services.
Pannick S, Archer S, Long SJ, et al What matters to medical ward patients, and do we measure it? A qualitative comparison of patient priorities and current practice in quality measurement, on UK NHS medical wards.
BMJ Open 2019;9:e024058. doi:10.1136/bmjopen-2018-024058 B
34:40 TLDR: Too Long Didn’t Read
We know your time is precious and you don’t always have time to open every email. This can cause extreme guilt and FOMO! Don’t worry – we read this so you wouldn’t have to. This time we’re renaming this segment : THDR – Too Hard Didn’t Read – and glad we have the expert on hand to demystify:
Scientists rise up against statistical significance https://www.nature.com/articles/d41586-019-00857-9
44:00 FAAAQQS – FREQUENTLY ASKED AND ANSWERED QUALITY QUESTIONS. A comment/question from the NHD website – thanks Shannon! ‘I want to talk about data. I agree with
53 min
May 25, 2019 NHD Episode 16 – Let’s Get Engaged
WELCOME TO NO HARM DONE! In this episode we examine engaging with consumers from a few different perspectives, Jones gives some super productive tips for being super productive, and we answer a lovely listener FAAAQQ about how to enrapture staff with clinical governance – in 15 minutes! QUALITY QUANDARY: Let’s Get Engaged – with consumers! There’s a lot of material around about consumer engagement – in this episode we explore it from a few angles. 2:00 NHS use of PROMS...
53 min
April 28, 2019 NHD Episode 15 – Safety Too?
Welcome to No Harm Done Episode 15 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we get proactive about Risk Management in RM Part 2 – ‘Safety 2’ – as our Quality Quandary and TLDR. What’s it all about? In Quality Hacks, Balding describes how to develop your story using...
1 hr 3 min