No Harm Done Podcast

More delving into the nuts and bolts of effective partnering with consumers to make things better. And we found a facilitators playground for you to play in! 1. The (TLDR) Point! (Time: 1:00) Top evidence-based tips for partnering with consumers to improve care and services. Cochrane gathered the evidence so we – or you –...

We know – it’s obvious. So why is it so rare to see consumer and staff satisfaction addressed in tandem? 1. QQ (Quality Quandary) (Time:1:20) Putting Consumers First and Staff First Too! Successful improvement requires both consumers and staff to get something positive out of the process. But this too often gets forgotten. Lawton R, Thomas EJ....

There’s a lot riding on quality manager skills – in this ep we discuss what it takes to be great, as well as picking out a couple of essential tasks: building change readiness and making Community/Care Advisory Committees successful. 1. QQ (Quality Quandary) (Time: 1:29) How to Build a Quality Manager What are the essential...

OK, sometimes we miss The Point. We just can’t fit the segment into every podcast, with our new abbreviated second season format. But sit back and relax – this entire episode is The Point! (Also – don’t sit back & relax if you’re driving. Keep your back straight, your mind alert and hands on the...

We look at the Comprehensive Care Standard and Aged Care Star Ratings – transformative changes in the name of quality.  Are these ‘stars’ in the improvement galaxy making a difference? 1. QQ – Quality Quandary (Time: 1.45) Can Quality Ratings help you shoot for the quality stars? From December, Australian aged care homes will receive...

Education on its own doesn’t make a lot of difference to behaviour – so why do we persist with making it our central change management tactic? We also look at aged care loneliness and a toolkit for designing great consumer experiences – with the people who’ll experience them! All really different – but interesting; and...

Patient Safety ‘intelligence’ in Consumer Feedback Gillespie A, Reader TW. Online patient feedback as a safety valve: An automated language analysis of unnoticed and unresolved safety incidents. Risk Analysis, August, 2022. https://onlinelibrary.wiley.com/doi/10.1111/risa.14002 2. TLDR (Too Long Didn’t Read) (Time: 13:10) NSQHSS User Guide for Mental Health Services Australian Commission on Safety and Quality in Health...

From spreading to embedding Scarbrough, Harry; Kyratsis, Yiannis. From spreading to embedding innovation in health care: Implications for theory and practice. Health Care Management Review: 7/9 2022 – Volume 47 – Issue 3 – p 236-244 doi: 10.1097/HMR.0000000000000323 Previous No Harm Done episodes on change: Episode 5: ‘Small Change’ – http://noharmdonepodcast.com/podcast/nhd-episode-5-small-change/ Episode 12: ‘Change – What...

We’re back! – for Season 2. Looking forward to more human services’ quality revelations, lessons, ruminations – and fun! Shorter episodes will cover 3-4 of our favourite segments in bite-size chunks! 1. Quality Quandary (Time: 1:50) Do quality indicators predict quality assessment ratings? Allen T, Walshe K et al. Do performance indicators predict regulator ratings...

We’re back! – for Season 2. Looking forward to more human services’ quality revelations, lessons, ruminations – and fun! Shorter episodes will cover 3-4 of our favourite segments in bite-size chunks! 1. The Point (Time: 2:30) Impact on care quality of consumers accessing their Electronic Health Records Neves AL, Freise L, Laranjo L, et al. Impact of providing patients access...