No Harm Done Podcast

When we get hold of it, of course! Plus some excellent evidence on the effectiveness component of aged care quality that could use some more attention – and a tip for improving the consumer experience that costs nothing in time, effort or $$$. 1. QUALITY QUANDARY (Time: 00:40) Care Track Aged Care Study Hibbert, P.D.,...

‘Episode 18.5′ is a bit like ‘Platform 9 and 3/4’ – something special we want to let our lovely listeners in on! QualityClub is happening in 2025 from Feb-July – and we enthusiastically invite you to join us! Run by career quality managers and directors, and hosts of No Harm Done Balding and Jones, QualityClub aims to...

How much QI is too much? Does accreditation work? What’s in a title? These and other random questions are answered right here! 1. QUALITY QUANDARY (Time: 00:30 ) Building Improvement Capacity and Capability with the Dosing Approach https://www.ihi.org/insights/building-improvement-capacity-and-capability-dosing-approach 2. DRDR (Time: 5:40) The Essential Guide to Understanding and Working With Clinical Indicators Jan Main. Defining...

We face up to the fact that not everyone is sleepless with excitement about our agenda – so how to have people running towards you, and your working and consumer groups, rather than away? And – lets’ look on the bright side for a change! 1. INTRO We discussed ‘VirtualCB’ here: Check her out!: https://www.delphi.ai/cathybalding)...

We certainly thought so! Plus getting the most out of consumer engagement for everyone involved; and we know that good post-discharge care requires solid discharge summaries, but they’re looking a bit wobbly. 1. QUALITY QUANDARY (Time: 1:25) How will AI and Quality Leaders interact? Hilariously, if this segment is any indication. (BTW, we recorded this...

Cementing the governance and leadership role in good care; using incident analysis differently and livening up those policies (so people actually follow them!) 1. TLDR (Time: 0.45 ) A Dive into the Impact of Governance and Leadership on Quality of Care Fulop, N., & Ramsay, A. (2023). Governance and Leadership (Elements of Improving Quality and...

This ep we’re draining swamps and hacking mindsets – and you thought this was a podcast about improving quality… 1. QUALITY QUANDARY (Time: 01:10) Draining the Root Cause Swamp Trbovich P, Shojania KG. Root-cause analysis: swatting at mosquitoes versus draining the swamp. BMJ Quality & Safety 2017;26:350-353. https://qualitysafety.bmj.com/content/26/5/350 2. The Point (Time: 11:10) Carer Reported Outcome Measures Jeyasingam N,...

In this ep we look at the reasons behind the struggle (behind the grind, behind the slog) for improvement (and it’s probably got nothing to do with you); as well as how to build psychological safety and communication again, again, again… Vaughn VM, et al. Characteristics of healthcare organisations struggling to improve quality: results from...

What is QClub?

It was inevitable – NHD wades into AI for a bit of ChatQI. 1. Intro (Time: 00:25) We don’t often include the intro in the shownotes, but as we banged on about ChatGPT and its deep understanding of quality manager challenges… https://chat.openai.com/auth/login 2. QUALITY QUANDARY (Time: 6.45) How will Artificial Intelligence affect healthcare? https://www.mckinsey.com/industries/healthcare/our-insights/transforming-healthcare-with-ai 3....