Doug Altschul, VP of customer experience, details how the company is taking advantage of open, API-based cloud communications, AI, and real-time transcriptions to boost operational efficiencies.

TADHack organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon and showcases some of the cool hacks from past years.

In this Enterprise Connect session preview, Marty Parker, of UniComm Consulting, talks about the whys and hows of making the money follow your priorities.

Sorell Slaymaker, of Unified IT Systems, runs us through the risks in this Enterprise Connect session preview.

How open are contact center APIs, and what should developers ask of providers? Jeff Thompson, of ProdAdvisory, gives us the 311 in this Enterprise Connect session preview.

Chris Marron, MZA analyst, talks about siloed data and other barriers prohibiting delivery of exceptional customer experiences.

Advanced features might capture your attention, but as Elka Popova, a program director with Frost & Sullivan, explains in this No Jitter on Air podcast, what you really need to be zeroing in on are service performance capabilities.

Enterprise IT exec Michael Ehrich, with Acquia, shares deployment tips, lessons learned, and benefits of doing voice in the cloud.

An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.

UC & Contact Center: Building a Holistic Business Case
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.