No Vacancy Live!

Jeff Bzdawka, CEO of Knowland and I discuss the HITEC event, A.I., the growth in both large and small meetings and more insights around how we've transitioned to post recovery period and how the way people meet is changing.

KSL Resorts operates some of the premier resorts in the world. On the HITEC show floor, I spoke with James Turnbull, Senior Corporate Director of Operational Finance to discuss how the company thinks about its tech stack and how they're uniting all their hotels under different flags through technology.

🔹 Focus on Consolidation: Streamline your tech stack for greater efficiency and effectiveness across properties.

🔹 Vendor Strategy: Transition from bespoke solutions per property to consistent vendors to enhance data analysis and operational efficiency.

🔹 Data Utilization: Leverage data from reservation to post-stay surveys to gain actionable insights and improve guest experiences.

🔹 Vendor Relationships: Long-standing partnerships with established vendors to handle millions of data points and make them actionable.

🔹 Personalized Guest Experience: Use rich data to understand guest behaviors and preferences, aiming to tailor offers and enhance guest satisfaction.

🔹 Operational Efficiency: Apply insights from data to optimize staffing and operations, especially in complex properties with diverse amenities.

🔹 Future Goals: Focus on driving revenue, enhancing guest loyalty, and managing day-to-day operations more effectively.

📢 Check out the full interview for more insights on how KSL Resorts is navigating the complexities of technology in hospitality! Thanks to Unifocus, technology that delivers value, for sponsoring this video.

When the $1 billion VAI Resort debuts next year, they have the unique opportunity to leverage in the moment technology to create an amazing customer experience that maximizes revenue per available customer. On the HITEC show floor, Rian Kirkman, SVP Marketing, shares just how their going to do it. Thanks to Unifocus, technology that delivers value, for sponsoring this video.

Hotels are the most complicated businesses to run from a labor and ops perspective says Adam Mogelonsky during HITEC, which has restrained tech success. We discuss how everything's changing and how we can future proof hotel tech in the future.

Stephen Medel, Vice President of Business Development at Pacifica Hotels reoins us again to celebrate the longest Happy Hour Friday of the year and chat about life, the universe and everything.

Anthony and Glenn shoot the breeze today!

The Venetian Resort Las Vegas is celebrating 25 years!! Today in part two of a three part series, I speak with Karin Davis, VP Sales about the past, present and futue of this iconic resort.

Watch part 1 here: https://novacancynews.com/what-to-expect-with-venetians-1-billion-renovation/

Charles Oswald, CEO of Aperture Hotels, talks about how they are bringing focus and depth to the complex and crowded field of hotel management. What was have they been able to stand out and what is their main focus through the rest of 2024?

Shannon McCallum, Vice President of Operations with Resorts World Las Vegas shares what it's like running the trio of hotels -- Las Vegas Hilton, Conrad Hotels & Resorts Las Vegas, and Crockfords -- at the casino resort. Plus, how the property continually evolves, the sharp rise of conventions, and a bit on leadership too.

Rick West, Kenny Weston and Kevin Snyder of Commercial Green Solutions apparently have nothing better to do so they're foolishly joining tonight's shenanigans with Glenn, Craig and Producer Dave. That's right, we used shenanigans.