No Vacancy Live!

Yesterday during CLIC 7, Glenn and Producer Dave spoke with IHG's VP of Commercial Cesar Wurm about understanding the customer. Glenn asks Cesar if everyone is signed up for every loyalty program, then are your customers truly loyal?

We're LIVE at CLIC 7!! Glenn and Producer Dave speak with Bruce Ford of Lodging Econometrics about new hotel development in California and across the wider USA.

Our friend and industry legend Chris Green, President of Remington Hospitality has decided to retire. I share the mic with him one more time before he leaves to say farewell and to discuss his amazing new book.

I'm with my friends at Remington Hospitality hosting their annual conference. I love their corporate culture, so I grabbed their Chief HR Officer Rick Bagley to ask them about their secret sauce.

Stacy Garcia, CEO of LebaTex and Chief Inspiration Officer with Stacy Garcia, Inc., has been at the forefront of the hospitality design community for years predicting industry trends. She's got an innate knack for understanding successful hospitality design that better connects with customers in a grounded way. Enjoy this deep dive into what makes a hotel design successful, plus we discuss how she's focused on helping the next generation of designers through her new organization Martha's Mentors.

IHG Hotels & Resorts' newest brand, Garner hotels, is looking to own the midscale conversion space. In this interview recorded late last week, I speak with Karen Gilbride, VP, avid hotels, Atwell Suites & Garner hotels who takes us on a VR tour of the brand's conversion prototype. Gilbride also shares recent milestone openings and an update on where this brand is headed next since first being announced in August 2023.

Jason Freed is a first-time guest who's been around the hotel business in a variety of content creating capacities. He joins Glenn, Craig and Producer Dave in a battle of wits. Shouldn't be a problem for him at all with this crew.

Inspired by chats with Richard Branson, former Chicago attorney (and Chicago bus driver before that) Jim Nagle left everything he knew to embark on the journey of a lifetime: saving the dilapidated The Drake Oak Brook in Illinois from a ponzi-scheme disaster with zero hotel experience but with unwavering persistence -- A hotel he cherished from his numerous childhood holiday vacations.

Now, the property has reimagined itself as one of the Midwest's most beloved landmark hotels. Formerly housing guests like Frank Sinatra and King Charles, Jim and his wife, Tely, have not only brought the historic property back to its original grandeur but have built a brand with the upcoming launch of residences, recent acquisition of luxury yacht yachts, new restaurant opening and more.

St. Lucia is one of the most beautiful islands in the Caribbean. Paul Collymore is the CEO of The Landings Resort & Spa along with being the St. Lucia Hospitality and Tourism Association, and a wealth of information. He tells us why his country is seeing such a spike in tourism and why The Landings Resort & Spa is the best place to stay when visiting.

Lisa Lutoff-Perlo is Vice Chairman, Royal Caribbean Group. At nearly 40 years in the business she became the first female President of a cruise line. Making Waves tells her story of her journey and we share the inspiration with you today.