Join Kevin and Nuala as they discuss Walmart's approach to AI governance, emphasizing the application of existing corporate principles to new technologies. She explains the Walmart Responsible AI Pledge, its collaborative creation process, and the importance of continuous monitoring to ensure AI tools align with corporate values. Nuala reveals her commitment to responsible AI with a focus on customer centricity at Walmart with the mantra "Inform, Educate, Entertain" and examples like the "Ask Sam" tool that aids associates. They address the complexities of AI implementation, including bias, accuracy, and trust, and the challenges of standardizing AI frameworks. Kevin and Nuala conclude with reflections on the need for humility and agility in the evolving AI landscape, emphasizing the ongoing responsibility of technology providers to ensure positive impacts.

Nuala O'Connor is the SVP and chief counsel, digital citizenship, at Walmart. Nuala leads the company's Digital Citizenship organization, which advances the ethical use of data and responsible use of technology. Before joining Walmart, Nuala served as president and CEO of the Center for Democracy and Technology. In the private sector, Nuala has served in a variety of privacy leadership and legal counsel roles at Amazon, GE and DoubleClick. In the public sector, Nuala served as the first chief privacy officer at the U.S. Department of Homeland Security. She also served as deputy director of the Office of Policy and Strategic Planning, and later as chief counsel for technology at the U.S. Department of Commerce. Nuala holds a B.A. from Princeton University, an M.Ed. from Harvard University and a J.D. from Georgetown University Law Center.

Nuala O'Connor to Join Walmart in New Digital Citizenship Role

Walmart launches its own voice assistant, 'Ask Sam,' initially for employee use

Our Responsible AI Pledge: Setting the Bar for Ethical AI

Want to learn more? ​​Engage live with Professor Werbach and other Wharton faculty experts in Wharton's new Strategies for Accountable AI online executive education program. It's perfect for managers, entrepreneurs, and advisors looking to harness AI's power while addressing its risks.