In the second and final part of our interview with Sprigg Lynn of Universal Floors, Brett and Sprigg discuss how to best sell craftsmanship to the consumer, actionable advice on how to take your business to the next level, and the importance of the NWFA's Certified Professional program.

In part one of a two part conversation, Brett Miller speaks with Sprigg Lynn of Universal Floors, in Washington, D.C.  Brett and Sprigg talk team building, employee education, motivation and retention.