For healthcare providers, payers, and health systems,upcoming Medicare and Medicaid reimbursement changes are expected to make ahuge impact – but what exactly is that impact? Learn what healthcare leadersare expecting, how it will affect day-to-day workflows, and why many areaccelerating investments in communication infrastructure to keep up.

On this week’s episode:

How do you migrate from a legacy, on-prem fax solution to cloud fax without disrupting your existing EHR integrations and workflows?

For healthcare organizations relying on platforms like Epic and other EHR systems, that question sits at the center of any fax modernization strategy. What does “seamless integration” truly mean when transitioning from on-prem fax servers to a secure, HIPAA-compliant cloud fax infrastructure? And why is workflow continuity non-negotiable for providers and payers alike? We answer these questions and more this week on “OK. Got it.”

From preserving document ingestion processes to managing inbound and outbound fax integration, we explore the technical and operational realities behind a successful cloud fax migration. Learn how healthcare IT teams can modernize legacy systems while maintaining reporting visibility, audit trails, and clinical efficiency, without retraining users or disrupting established workflows inside the EHR.

On this episode:

Why is enterprise email so complex, and what can organizations do to simplify it without sacrificing reliability, security, or compliance?

As email environments expand across applications, automations, and business workflows, complexity quickly becomes a serious hassle. What starts as a few systems or users sending messages can turn into hundreds of machines, people and processes delivering high volumes of business-critical email with limited visibility and control.

James Pepe, Product Marketing Manager at Retarus, breaks down where this complexity comes from, why transactional email plays a critical role, and how organizations can regain control of their email infrastructure.

Microsoft’s TERRL sending limits are already catching organizations off guard, and the consequences aren’t just inconvenient, they’re business-critical. In this episode, we break down what TERRL really means and why exceeding it can shut down your external email overnight. If your company relies on outbound communication, you won’t want to miss this episode.

On this week’s episode of “OK. Got it.”, Retarus Messaging Evangelist, Marcus Ionker, breaks down what it really means to future-proof your organization’s communication strategy. From modernizing fax in the digital age to combining fax, email, and SMS with intelligent automation, discover ways to evolve your messaging workflows without disrupting the processes you rely on today.

What does a messaging solution need to have in order to generate a high delivery rate?

Fax remains essential across industries like healthcare, insurance, finance, and government, where compliance and guaranteed delivery are non-negotiable.

As Marcus explains, “Fax is always critical messaging. You can’t afford for it not to go through.” In the episode, Marcus highlighted several key technical and operational factors that determine whether a fax successfully reaches its destination:

• Data Quality – Invalid or outdated fax numbers are still one of the biggest causes of failure.
• Recipient Capability – The receiving system’s setup (analog, IP, hybrid) affects whether a fax can connect.
• Retry Logic – Granular retry intervals and expiration settings help maximize success without wasting time.
• Routing Intelligence – Modern fax platforms should automatically switch carriers or hardware stacks to find the best route for each transmission.
• Detailed Reporting – Comprehensive delivery reports allow you to pinpoint why a fax failed, not just “busy” or “error,” but exact root causes and suggested next steps.