URComped CEO Craig Shacklett sits down with true industry original Henry Pisano, Player Development OG and owner of Pisano Destinations, for a conversation that spans the evolution of casino hosting from the old-school days to today's data-driven world. From boiler rooms and handwritten player notes to the lost art of negotiation, relationship-building, and service beyond points, Henry shares legendary stories, hard-earned lessons, and timeless principles that defined player development at iconic properties like Bally's Park Place, Golden Nugget, Seminole Hard Rock, and more. This interview not only shares some fun stories about industry legends, but also pulls back the curtain on how hosts built loyalty before automation and recover poor player experiences. Learn more: https://trio360.vip/old-school-hosting-the-lost-art-of-player-development-with-henry-pisano/