On Air with Jackie Ware

In the 20th episode of On Air with Jackie Ware, Jackie Ware sits down with Jody Spivey of CAMP Facility Services to discuss the cost of waiting on preventative maintenance in multifamily.

From roofing and water intrusion to curb appeal, make-readies, resident retention, and emergency spend, Jackie and Jody explore how proactive planning helps owners and operators protect asset value, reduce risk, and avoid larger financial challenges down the road.

In this episode, Jackie sits down with Pegasus associates Kristy Dale, Zayna Tankoh, Chris Cheatham, and Ricardo Gamez for a candid conversation on tenure, trust, and the real work behind multifamily.

Together, they discuss how the industry has changed, what resident experience really requires, the importance of onsite and corporate partnership, and what it takes to build teams where people stay, grow, and lead. 

Jackie Ware sits down with Brooks Saye, VP of Sales at Tour24, to break down what prospects decide in the first minutes of a tour and how communities can deliver a seamless, memorable experience every time. They cover the ideal tour flow, the small details that create a premium feel, green flags vs. red flags, owner KPIs that matter, and how to balance staffing, automation, and a hybrid approach.

Season 2 kicks off with a conversation every operator needs to hear. Jackie sits down with Tatiana Dwight, Director of Talent Acquisition at Pegasus Residential, to talk about hiring in multifamily, what’s changed, where gaps remain, and how today’s best companies are rethinking the way they attract and grow talent. From tech to turnover, leasing to leadership, this episode covers what’s working now and what’s next in multifamily recruiting.

In this episode of On Air with Jackie Ware, we sit down with Joe, Founder and CEO of Swift Bunny, to unpack how listening to your employees can transform operations, culture, and resident satisfaction in the multifamily industry. 

From uncovering the hidden costs of ignoring feedback to exploring how Swift Bunny turns insights into action, Joe shares practical strategies and real-world examples that every property management leader can learn from. If you’ve ever wondered how to turn employee voices into measurable business wins, this conversation is for you. 

As winter approaches, multifamily communities face unique maintenance challenges that can impact both property performance and resident satisfaction. In this episode, HD Supply leaders Raymond (VP) and Alex (Director of National Accounts) share national insights, best practices, and innovative solutions to help property teams move from reactive fixes to proactive strategies. From HVAC and plumbing prep to safety, budgeting, and long-term planning, this conversation equips multifamily operators with the tools to stay ahead of the cold and future-proof their communities. 

In this episode, Jackie Ware sits down with Jacob Kosior, VP of Client Strategy at EliseAI, to explore how centralization and AI are transforming multifamily operations. Discover how operators can boost efficiency, elevate the resident experience, and unlock new opportunities for growth.

In this episode of On Air with Jackie Ware, Jackie sits down with CoStar’s Madeline Bern for a mid-year check-in on the multifamily market. They dive into Atlanta’s supply and demand shifts, rent growth outlook, investor trends, and what operators should expect heading into 2026.

In this episode of On Air with Jackie Ware, Jackie sits down with Donald Kleckner, founder of Street Digital, to explore how AI is reshaping SEO and what multifamily marketers need to know about the rise of Generative Engine Optimization. Tune in for a practical conversation on evolving search behavior, digital strategy, and staying ahead in a rapidly changing landscape.

In this special Ask Jackie edition of On Air with Jackie Ware, we’re flipping the script, our host, Jackie Ware, is answering questions submitted by Pegasus team members, Vendor Partners and Clients! 

From career growth and leadership advice to navigating tough conversations and staying inspired, Jackie shares her honest perspective and practical insights in this candid Q&A episode.