Reskilling and upskilling are critical in helping people adapt to the changing workplace. But how does that translate to the role of a manager? In the third episode of the “On Aon Insights” podcast series, series host Sheena Singh, senior vice president in Aon’s healthcare industry vertical, explores the evolving needs of the workforce and how managers must manage people differently than before. 

Charlotte Schaller, partner and head of assessment in the UK for Aon’s Talent Solutions, offers insights into the role a manager plays while adapting to remote and hybrid work, tactics for navigating current workforce trends and advice for how managers can support employees on a daily basis. 

• [1:16] Trends that are increasing the complexity of the manager’s role.
• [2:05] The value of expanding management’s engagement with employees.
• [2:45] The key to finding and keeping talent and building a resilient workforce.
• [3:37] Overcoming resistance to and challenges of upskilling and reskilling.
• [4:51] Tactics for approaching careers for managers and employees.
• [6:07] A summary of upskilling and reskilling for managers.

Additional Resources:

How Reskilling and Upskilling Can Help Close Future Skills Gaps

The Great Resignation? Retaining Talent in a Job-Hopping World

Aon Insights: Workforce Resilience

On Aon Insights Ep 1: Workforce Resilience as a Concept

On Aon Insights Ep 2: Reskilling and Upskilling Talent

Aon’s website

Tweetables:

• “It’s really important that organizations embrace a personalized learning journey for each person where possible.” — Charlotte Schaller
• “There's been this shift in terms of directing others versus instructing others. The manager's role, it's more around being a champion of learning versus instructing others.” — Charlotte Schaller
• “When managers see their own leaders adapting their management style and creating safe spaces to learn and grow, they’re more likely to look at learning as an exciting opportunity.” — Sheena Singh