In this CE-approved re-release of Articles On-The-Go, listen in for insights around overcoming service failures in your Sterile Processing department: "In the world of Sterile Processing, you rarely get the opportunity to build your reputation or the reputation of your departments from scratch. And even if you could, because mistakes are part of human nature, your SPD team will have to overcome a process failure at some point in their professional experience. But those failures should be seen as the exception, not the rule – in the eyes of your teams and your customers. They are opportunities from which to learn....."

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