On the Ave

We are continuing RPM Careers Week with the third episode in our “5 Minutes With” series.

In this conversation, Lily Aragon, a property manager in Portland, Oregon, shares her perspective on where the property experience begins. From supporting her team to creating clear and consistent communication with residents, she reflects on how the day-to-day work on site shapes both trust and long-term success.

Her approach highlights the importance of investing in people, building confidence across her team, and creating an environment where both associates and residents can thrive.

As part of RPM Careers Week, hosted by the National Apartment Association, this episode continues to spotlight the people who make this industry such a meaningful place to build a career.

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Website: Avenue5.com

We are continuing RPM Careers Week with the second episode in our “5 Minutes With” series.

In this conversation, Frank Pina Jr., a maintenance supervisor, shares what his role really looks like beyond the surface. From supporting residents to keeping the property running day to day, his perspective highlights why this work is about more than a service request.

With years in the industry and a deep connection to his property, Frank reflects on the importance of people skills, consistency, and showing up for residents in meaningful ways.

As part of RPM Careers Week, hosted by the National Apartment Association, this episode continues to spotlight the people who make this industry such a meaningful place to build a career.

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Website: Avenue5.com

Episode 1: Leadership and Support Services

We begin RPM Careers Week with a focus on leadership and the role strong support plays in helping teams grow and succeed. In this episode, Nick Chambers shares his perspective on what it takes to lead with intention, why curiosity continues to shape his approach, and how creating alignment and momentum across teams drives meaningful results.

His experience reflects the broader theme of the day, how leadership and support services work together to create opportunities for growth, strengthen performance, and build careers that last.

This episode is part of our “5 Minutes With” series, featuring short, real conversations with the people behind the work.

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Season 3, Episode 2 of On the Ave features a timely conversation with Orphe Divounguy, senior economist at Zillow, on what lies ahead for the housing market.

Orphe shares a data-driven look at renter behavior, affordability, and the economic forces shaping 2026 and beyond. From slower renter mobility to shifting household needs, this episode explores why residents are choosing to stay put and what that means for property performance.

The conversation also covers how technology is influencing the leasing journey, what today’s renters value most in their apartment home, and how operators can respond with thoughtful, resident-focused strategies.

If you are thinking about the rest of the year ahead, this episode offers a clear perspective on where the market is heading and how to stay aligned with residents' needs.

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We’re kicking off Season 3 of On the Ave with a conversation that goes straight to the owner perspective. Recorded at NMHC 2026, this episode features MIG asset managers Sharon George and Amy Mark, two experienced leaders who share what it means to go all in as an owner in today’s multifamily environment.

Sharon and Amy discuss how owners are thinking about growth and value creation, what they expect from their management partners, and what truly makes a difference when performance, responsiveness, and trust matter most. From proactive problem-solving to managing with an ownership mindset, this episode offers thoughtful insight into what strong partnerships look like now and where they need to go next.

Whether you’re an owner, operator, or industry leader, this conversation highlights the alignment, accountability, and perspective required to drive long-term success.

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And that's a wrap on season 2! 🎬

Join us, your hosts, Tina and Julia as we revisit the conversations that stuck with us, the moments that sparked real reflection, and the topics that clearly resonated.

Along the way, we share a few behind-the-scenes thoughts, favorite takeaways, and a special surprise at the end from our top episode. It is an honest, relaxed conversation about what made this year on the podcast memorable.

Thank you for listening and for being part of the journey with us. We cannot wait to bring you season three! Until next time....💚

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Website: Avenue5.com

If you have a topic or guest in mind, feel free to email us at [email protected]. Until next time! 💚

In part two of our Veterans Day series, we sit down with April Terrero, Diversity and Inclusion Program Manager, to talk about the partnerships, programs, and people shaping our support for veterans and military families.

Through the REACH at 5 initiative, teams across the company are helping veterans and military spouses find meaningful career opportunities, build community, and thrive. April shares insights on programs such as Army PaYS and the Military Spouse Employment Partnership, explains how they align with our core beliefs, and reflects on her own family’s connection to military service.

This conversation highlights the importance of recognizing every form of service, creating belonging through opportunity, and continuing to honor those who have served—all year long.

🎧 Listen now to learn how we’re helping veterans and military families flourish faster through purpose-driven partnerships and connection.

If you are a veteran, active-duty service member, or military spouse interested in learning more about opportunities, connect with April Terrero at [email protected] or [email protected] to reach our team.

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Website: Avenue5.com

If you have a topic or guest in mind, feel free to email us at [email protected]. Until next time! 💚

In honor of Veterans Day and National Veterans and Military Families Month, this special On the Ave episode highlights two of our Fiver veterans, Gia and Francisco. They share their personal stories, the lessons they’ve carried forward, and how their time in the military continues to shape who they are—both personally and professionally.

In this conversation, Gia and Francisco reflect on what Veterans Day means to them, the values that have guided them throughout their careers, and the importance of recognizing and supporting veterans and military families year-round. Their voices remind us that the spirit of service extends beyond a single day of recognition. As Francisco shares, “honor is in the every day, not just in the holiday.”

At Avenue5, we are proud to honor and amplify the voices of those who have served, and we remain deeply committed to creating opportunities, connection, and belonging for veterans and military families across our company and the properties we serve.

Stay tuned for part two later this month, where we sit down with April Terrero, Avenue5’s Diversity and Inclusion Program Manager, to explore how Avenue5 supports veterans and military families through dedicated programs and partnerships all year long.

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Website: Avenue5.com

If you have a topic or guest in mind, feel free to email us at [email protected]. Until next time! 💚

2 degrees. 4 languages. 1 incredible story of resilience.

We had the pleasure of speaking with Gardenia Cercado, whose journey spans from Ecuador to Los Angeles, New York, and the Peace Corps. She shares how curiosity, mentors, and backup plans shaped her path into multifamily, why leading with compassion matters, and how her team helped grow the Mid-Atlantic footprint from 12 to 27 properties.

From learning languages as an adult to navigating illness with grace, Gardenia’s story highlights the importance of resourcefulness, resilience, and leadership rooted in humanity.

Content note: This episode contains sensitive discussion of suicide (starting at 17:46). In the U.S., you can call or text 988 for the Suicide and Crisis Lifeline. You are not alone.

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Website: Avenue5.com

If you have a topic or guest in mind, feel free to email us at [email protected]. Until next time! 💚

How do you turn paying rent into a rewarding, personalized experience that drives engagement and satisfaction? In this episode of On the Ave, we sit down with Molly Riesenberger, VP of Resident Loyalty at Bilt, to explore the platform that’s transforming the resident journey.

From earning points on rent payments to accessing exclusive neighborhood benefits, personalized rewards, and AI-powered recommendations, Molly shares how Bilt helps operators like Avenue5 enhance leasing performance, deepen resident loyalty, and create meaningful connections throughout the entire lifecycle of living in an apartment.

Listen in to learn how rent, rewards, and resident-first innovation are reshaping the renter experience—and what it means for operators and properties alike.

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