On The Drive

Praise, Problems or Parking Lot Gossip

Join me, Cindy Lawrence, alongside my hilarious former colleague, Cindy Sarver, as we take you behind the scenes of our adventures as service and parts advisors at Mercedes-Benz. We're spilling the beans on the quirks of our journey from the parts department to the front lines of customer service, all while navigating the unpredictable world of car maintenance. You'll get a taste of how mechanical smarts blend with the art of customer care, and why sometimes, the best fix for a sticky situation is a dose of grace and a good laugh.

Strap in for tales that meander through the unexpected perks of our trade – rubbing elbows with the high and mighty, and snagging invites to the kind of events that make friends envious. Hear how we leveraged the little-known concept of 'goodwill' to transform customer loyalty into an art form. Whether you're eyeing a career in the automotive service industry or just love a good story, we've got insights and anecdotes that'll rev your engines and maybe even inspire your next career move. So come along for the ride with the two Cindys, and let's have a hoot exploring the twists and turns of life in the service lane.

Join our Journey:

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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Co-Host:
Ann Griffith
561.346.1529
[email protected]
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

Praise, Problems or Parking Lot Gossip

Have you ever felt the pulse of an automotive dealership's service drive? It's a symphony of engines, customer service, and the occasional wrench drop, but above all, it's about the people who make it hum. Cindy Sarver joins me once more to pull back the garage door on this lively world, sharing experiences and stories that celebrate the relationships at its core. As we cruise down memory lane, you'll discover why a simple oil change can mean the start of a lifelong friendship and how every interaction on the service drive is an opportunity to build community.

Then, buckle up for a ride through the adventures that life throws our way – from heartfelt gestures in the midst of a workday to spontaneous escapades under the sea. Sarver and I get personal, recounting tales that affirm the joy in the unexpected – whether that's a shared bottle of tequila named after a boat or finding the humor in a car purchase gone awry. This episode isn't just a look under the hood of a dealership; it's an invitation to join a journey filled with warmth, laughter, and the kind of stories you'll want to share on your own drive home. So, turn up the volume and let's hit the road together – I'm Cindy Lawrence, your guide through the twists and turns of dealership life and beyond.

Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts
•  Email us at [email protected]
• LinkedIn:   Connect on Linkedin
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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Co-Host:
Ann Griffith
561.346.1529
[email protected]
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

Praise, Problems or Parking Lot Gossip

Join Cindy Sarver from Mercedes-Benz of Houston Greenway and Corey Smith from Easy Care as they demystify extended warranty coverage. Learn about the differences between factory and aftermarket warranties and how an aftermarket warranty could protect your finances during vehicle repairs and maintenance. Gain valuable insights into coverage options, including powertrain protection and prepaid maintenance plans.

Explore real stories of service advisors and customers navigating warranty claims, and discover the efficiency of Easy Care's online portal for repair order approvals. Get tips on navigating the evolving warranty landscape, including considerations for electric and hybrid vehicles and the rise of subscription-based models. Cindy and Corey's expertise will transform your perspective on car warranties and provide peace of mind for your vehicle ownership journey.

Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts
•  Email us at [email protected]
• LinkedIn:   Connect on Linkedin
• Facebook:  Join us on Facebook

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Co-Host:
Ann Griffith
561.346.1529
[email protected]
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

Praise, Problems or Parking Lot Gossip

Join Cindy Lawrence and Cindy Sarver from Mercedes-Benz as we journey through the hidden world of automotive parts, uncovering tales from industry roots to seasoned professionalism. Explore the intricacies of inventory management and customer service, and discover the diverse career paths available, including the intriguing story of Sticky the Clown turned Beetle restorer. Learn about the importance of brand training and certification, particularly at Mercedes-Benz, and toast to the rewarding experiences of a career in automotive parts. Tune in to "On the Drive" for an engaging discussion on the joys and complexities of the industry, and buckle up for a ride through the heart of the auto world.



Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts
•  Email us at [email protected]
• LinkedIn:   Connect on Linkedin
• Facebook:  Join us on Facebook

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Co-Host:
Ann Griffith
561.346.1529
[email protected]
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

Praise, Problems or Parking Lot Gossip

Ever reminisce about those 'eureka' moments that make life a little bit easier? Well, Cindy Sarver and I are unpacking a treasure trove of automotive life hacks and maintenance tips that promise to fine-tune your vehicle know-how. It's all about the little things, like the joy of wireless phone chargers liberating us from the snare of cords, and the quest for that perfect car coat hanger that marries elegance with practicality. Cindy's stories from the parts department at Mercedes-Benz bring a smile as we share ingenious quick fixes, like the legendary pantyhose serpentine belt—yes, you read that right—and even how to wield a matchbook for precision when applying touch-up paint.

Our banter seamlessly shifts gears to reflect on how the synergy between parts and service can drive innovation and eco-friendliness in the automotive industry. It's a celebration of collaborative spirit, one that Cindy and I have fostered over the years, proving that when departments unite, the customer and the planet both win. So if you're thirsty for more than just lukewarm water (like my unfortunate ice water situation), tune in for a refreshing blend of laughs, wisdom, and car care savvy. And remember, if our chat fuels your enthusiasm for all things automotive, we'd love to hear your thoughts in a review!

Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts
•  Email us at [email protected]
• LinkedIn:   Connect on Linkedin
• Facebook:  Join us on Facebook

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Co-Host:
Ann Griffith
561.346.1529
[email protected]
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

Praise, Problems or Parking Lot Gossip

Join Cindy Lawrence as she delves into the world of oil, fuel and air longevity with Ann Griffith from Waterman Bank, and Brian Trigalet from Wynn’s Products. Get ready to revolutionize your understanding of car maintenance beyond just oil changes. From engine health to fuel quality, this episode is a treasure trove for car enthusiasts looking to extend their vehicle's lifespan.

In this episode, we explore the importance of regular vehicle maintenance, drawing parallels between caring for your car and your hair. Celebrating our company's 85th anniversary, we reflect on the innovations that have transformed car care over the years. We also tackle topics like oil change intervals, transmission service, and the effects of extreme weather on your vehicle. Prepare for an upgraded maintenance routine with valuable insights every step of the way.

As we wrap up, we emphasize the significance of filters for both your engine and your health, especially for those with allergies or respiratory issues. Get ready for a journey through automotive expertise like never before!

Special Guest – Brian Trigalet
Business Acquisition Manager @ ITW | Key Account Management
Click Here to Connect with Brian Trigalet @ Wynn's
Click Here to Access Wynn's Website

Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts
•  Email us at [email protected]
• LinkedIn:   Connect on Linkedin
• Facebook:  Join us on Facebook

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Co-Host:
Ann Griffith
561.346.1529
[email protected]
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

Praise, Problems or Parking Lot Gossip

When the ink dries on a legal document, do you truly know what you've committed to? Crack the code of everyday contracts with me, Cindy Lawrence, for a thrilling journey into the wild world of paperwork pandemonium with none other than her legal eagle sidekick, Tonya Lake! Get ready to strap on your thinking caps and dive headfirst into the ink-stained abyss of everyday contracts. Join Cindy as she celebrates her new home purchase while attempting to decipher the cryptic codes of the legalese of service repair orders with Tonya by her side. Together, they'll unravel the mysteries of mundane documents, from the scribbles on car service slips to the fine print on pet grooming consents. Who knew paperwork could be so riveting?

Prepare to have your mind blown as Tonya, armed with her legal prowess, guides you through the labyrinth of legal jargon, empowering you to take control of your destiny, one pen stroke at a time. Say goodbye to being bamboozled by those pesky clauses and hello to personalizing your terms like a boss!

But wait, there's more! Buckle up as they dissect the nitty-gritty details of handing over your precious car keys, ensuring you'll never be left scratching your head over mysterious fees again. Say goodbye to confusion and hello to becoming a bona fide paperwork prodigy!




Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts
•  Email us at [email protected]
• LinkedIn:   Connect on Linkedin
• Facebook:  Join us on Facebook

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Co-Host:
Ann Griffith
561.346.1529
[email protected]
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

Praise, Problems or Parking Lot Gossip

Join Cindy Lawrence and Pam as we unravel the truths and myths of automotive maintenance, from deciphering the necessity of 'urgent' car services to understanding the impact of driving conditions on your vehicle's needs. We shed light on regional quirks and delve into the critical role of air filters in engine health. Exploring dealership maintenance advice, we highlight the importance of trust and transparency amidst service recommendations. Through candid stories, we navigate the balance between offering advice and avoiding scare tactics.

In our closing remarks, we emphasize the significance of quality service and the trust placed in advisors who guide us through car maintenance. Thanking Pam for her insights, we reaffirm our mission to empower service advisors and drivers alike with the knowledge to navigate vehicle care confidently.

Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts
•  Email us at [email protected]
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Contact Pam Orzan:
Email: [email protected]
Website: www.CoastalLivingSouthFlorida.com
Instagram: highoctanerealestatepodcast
Facebook: https://www.facebook.com/pamrealestate

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Co-Host:
Ann Griffith
561.346.1529
[email protected]
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

Praise, Problems or Parking Lot Gossip

Join us for a deep dive into the world of automotive repairs with special guests Ann Griffith and Tanya Lake. We explore the array of choices facing car owners, from factory parts to aftermarket alternatives.  From BMW's Value Care to Nissan’s Advantage, some brands can offer options while staying with factory parts. Discover how understanding these options can impact your vehicle's health and your finances. 

We also examine the service aspect of automotive repair, exploring topics like customer sticker shock and the strategic decisions behind part replacements. Cindy sheds light on how exceptional service can build customer loyalty in luxury automotive markets.  

Finally, we break down the subtleties of automotive warranties, offering practical advice for navigating factory vs aftermarket. Join us for a comprehensive guide to automotive care that will help you make informed decisions and keep your vehicle running smoothly.  Knowledge is KEY!

Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts
•  Email us at [email protected]
• LinkedIn:   Connect on Linkedin
• Facebook:  Join us on Facebook

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Co-Host:
Ann Griffith
561.346.1529
[email protected]
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

Praise, Problems or Parking Lot Gossip

Buckle up and ride shotgun with Cindy Lawrence and Ann Griffith, as we journey through the twists and turns of our automotive service industry careers.  My career from independent Firestone to the big world of the dealership, from parts driver to corporate fixed ops trainer, we got here, from there.

Ann shares her pit stops and shifting gears from BMW sales to banking, proving that the road to success is anything but a straight line. Whether you're a newbie service advisor hungry for tips or just someone who loves a good under-the-hood story, we're here to fuel your passion with our playbook of experiences.

Switch gears and indulge in our Tex-Mex Food Adventures as we cruise the culinary highway in search of the perfect blend of tacos and tequila. If you've ever wondered if customers make a difference, or why a love affair with Mercedes can be about more than just the cars, then this is the conversation you need to hear.

 We're setting the stage by sharing tales that are as flavorful as they are memorable, and maybe, just maybe, we'll take this podcast on the road to bring you the best automotive and gastronomic stories from every corner of the country. So, grab a taco, pour some tequila, and let's talk cars and cuisine with a side of service center savvy.

Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts
•  Email us at [email protected]
• LinkedIn:   Connect on Linkedin
• Facebook:  Join us on Facebook

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Co-Host:
Ann Griffith
561.346.1529
[email protected]
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!