On The Drive

Praise, Problems or Parking Lot Gossip

Buckle up for a ride through the fast lane of customer relationships in On The Drive with Cindy Lawrence! Ever wonder why some customers will wait hours for their favorite service advisor? In this episode, Cindy takes you on a journey through the dealership service drive, where loyalty is earned, trust is treasured, and the personal connections run as deep as the engine oil. With stories of friendly rivalries between advisors, surprise dream car deliveries, and heartwarming moments that make service more than just a transaction, Cindy sheds light on what truly drives customer satisfaction.

Get ready to laugh, relate, and maybe even rethink your next visit to the service department as Cindy reveals the secret sauce behind those unforgettable advisor-customer bonds. Whether it’s over a shared alma mater or navigating tricky repairs, Cindy shows how the right relationship can turn a mundane service appointment into a golden experience. Tune in and discover why, in the world of service drives, the phrase "That's my customer!" carries a whole lot of heart.

Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts
•  Email us at [email protected]
• LinkedIn:   Connect on Linkedin
• Facebook:  Join us on Facebook

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Praise, Problems or Parking Lot Gossip

What do milkshakes and pickles have in common? They're the secret ingredients to unforgettable customer service! In this lively episode of On The Drive, Cindy Lawrence shares how small, thoughtful gestures can make a huge impact. From creative problem-solving to offering a pickle when it's not on the menu, Cindy reveals how thinking outside the box can turn a simple interaction into a "wow" moment that customers will never forget.

Join Cindy and her co-host Janine as they explore stories of going the extra mile—whether it’s turning a bad experience into a great one or adding that extra degree of effort that makes all the difference. If you’ve ever wondered how to turn a challenging customer situation into an opportunity for loyalty, this episode is packed with insights and humor that will change the way you think about service.

Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts
•  Email us at [email protected]
• LinkedIn:   Connect on Linkedin
• Facebook:  Join us on Facebook

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Praise, Problems or Parking Lot Gossip

Think lug nuts are just a boring car part? Think again! In this episode of "Torque Talk: Mastering Proper Torquing for Safe and Secure Wheel Mounting," Cindy and Janine bring some serious (and seriously funny) energy to the importance of tightening those nuts just right. With wild stories of wheels falling off, near-misses, and lessons learned the hard way, this episode will have you on the edge of your seat—and not just because your lug nuts are too tight!

From the essential tools like torque sticks to the golden rules of car maintenance, Cindy’s advice is practical, eye-opening, and delivered with a fun twist. Whether you're a car novice or an expert, get ready to laugh, learn, and keep your wheels securely where they belong.

Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts
•  Email us at [email protected]
• LinkedIn:   Connect on Linkedin
• Facebook:  Join us on Facebook

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Praise, Problems or Parking Lot Gossip

Join Cindy Lawrence and Janine Stella as they buckle up for a candid and entertaining ride through the ins and outs of customer surveys in the automotive world. Ever wonder why that text from your dealership is so important? Or how a single review could shift the gears on someone's career? From the history of surveys to the high stakes of service scores, Cindy and Janine break it all down with humor and heart. Whether you're a car enthusiast, a dealership regular, or just curious about what happens behind the service desk, this episode will have you seeing those post-service surveys in a whole new light. So, fill out that survey—your next drive might just depend on it!



Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts
•  Email us at [email protected]
• LinkedIn:   Connect on Linkedin
• Facebook:  Join us on Facebook

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Praise, Problems or Parking Lot Gossip

Welcome to another episode of On the Drive with your host, Cindy Lawrence. Today, we’re joined by Janine Stella to delve into the importance of fixing your vehicle right the first time. From oil changes to those pesky vibrations and check engine lights, every dealership's goal is to ensure your car leaves the service lane in perfect condition. Cindy shares insightful stories and tips on how service advisors, technicians, and customers can work together to achieve a seamless, one-time fix. Learn why details matter and how coming prepared to discuss your vehicle’s symptoms can save you time and frustration. Whether it’s a simple noise or a complex diagnostic challenge, we’re here to help you understand the process behind getting your car fixed right the first time. Buckle up and join us for a ride through the dealership experience, where the devil—and the solution—is in the details.


Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts
•  Email us at [email protected]
• LinkedIn:   Connect on Linkedin
• Facebook:  Join us on Facebook

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Praise, Problems or Parking Lot Gossip

Dive into the untold stories of dealership loaner cars and discover the intricate balance between customer satisfaction and financial management. From high-end clients to everyday drivers, this episode uncovers the often overlooked expenses and operational challenges faced by service managers. Hear firsthand accounts of customers who turn a temporary convenience into a costly ordeal, and learn about the innovative strategies dealerships use to manage these vehicles. This episode will make you rethink the simple act of borrowing a car and reveal the true cost of maintaining customer loyalty. Whether you're a car enthusiast or just curious about the behind-the-scenes workings of a dealership, "Loaner Car Chronicles" offers a compelling and eye-opening journey into the world of automotive service.


Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts
•  Email us at [email protected]
• LinkedIn:   Connect on Linkedin
• Facebook:  Join us on Facebook

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Praise, Problems or Parking Lot Gossip

Welcome back, everyone, to "On the Drive" with Cindy Lawrence and Janine Stella! Buckle up, because today we’re hitting the road with some of the most entertaining and eye-opening tales from the car service world. From those irate customers who make you question humanity to the bizarre car problems that defy explanation, we've got a lineup of stories that’ll have you laughing, shaking your head, and maybe even appreciating your next service visit a bit more.

Ever had a "Mr. Ever Since" moment? You know, the kind where a customer swears their car has been making a weird noise “ever since” the last service, only to reveal a whole new level of car drama? We’ve got those stories and more coming up!

So grab your favorite drink, get comfy, and let’s dive into the wild and wacky side of the automotive industry. This episode is sure to be a joyride full of laughs, insights, and maybe a few lessons learned. Enjoy the drive!

Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts
•  Email us at [email protected]
• LinkedIn:   Connect on Linkedin
• Facebook:  Join us on Facebook

Contact Janine:
Website: www.stellamix.com
Email: [email protected]

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Praise, Problems or Parking Lot Gossip

Join Cindy Lawrence on this exciting episode of "On the Drive" as she sits down with Julian from RIMFX, a master in the art of wheel repair and customization. With over 15 years of shared history in the car industry, Cindy and Julian take a trip down memory lane while exploring the cutting-edge services RIMFX offers. From transforming curb-damaged wheels to high-end caliper color changes and vinyl wraps, Julian reveals the secrets behind turning ordinary cars into stunning works of art. Whether you're a car enthusiast or simply love your ride, this episode is packed with insights, personal stories, and practical tips to keep your vehicle looking its best. Tune in and discover how RIMFX can revolutionize your driving experience!



Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts
•  Email us at [email protected]
• LinkedIn:   Connect on Linkedin
• Facebook:  Join us on Facebook

Contact Julian:
Website: www.rimfx.us
Text: 561-506-0565
Instagram: @rimfx1
Tik Tok:  @rimfxwheelrepair
Facebook: Rimfx Wheel Repair and Powder Coating LLC

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Praise, Problems or Parking Lot Gossip

In this gripping episode of "On The Drive," Cindy Lawrence and her sister Nancy take you on an unforgettable journey through the unique and touching story of Mr. White. From routine car services to a remarkable revelation of his past as a POW in Laos, Mr. White’s story is a testament to the power of genuine connections in the service industry.

Listen as Cindy recounts her encounters with Mr. White across various dealerships, culminating in a heartfelt moment where he brings her a special gift from his extraordinary trip with John McCain. This episode will captivate you with tales of trust, loyalty, and the unexpected bonds formed through simple acts of service. Tune in for a narrative that transcends the typical customer experience and reveals the profound stories hidden within everyday interactions.

Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts
•  Email us at [email protected]
• LinkedIn:   Connect on Linkedin
• Facebook:  Join us on Facebook

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Praise, Problems or Parking Lot Gossip

In this episode, my sister and I discuss the impact of floods on vehicles. From coast-to-coast humor to heart-stopping tales of sudden floods, this episode is packed with personal anecdotes and practical advice on handling vehicle safety during unexpected downpours. Discover what happens when you find yourself in too much water, how to protect your car, and what steps to take if disaster strikes. From immediate actions to take when a vehicle is flooded to understanding the repair procedure and ensuring a smooth recovery, we cover essential tips and insights to help listeners manage and mitigate the challenges posed by rising waters.




Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts
•  Email us at [email protected]
• LinkedIn:   Connect on Linkedin
• Facebook:  Join us on Facebook

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!