On The Drive

Praise, Problems or Parking Lot Gossip

In this episode of On The Drive, host Cindy Lawrence welcomes Erica Bruno from Recall Masters for an in-depth discussion on vehicle recalls and the vital role they play in consumer safety. With a family legacy rooted in the automotive industry, Erica shares her fascinating journey—from growing up surrounded by dealerships to becoming a leader in recall management and customer service.

Join us as we explore how recalls impact dealerships, why accurate data is crucial for both safety and customer retention, and how Recall Masters helps streamline the process for dealers and drivers alike. Erica’s expertise, combined with her passion for human-centered service, makes this a must-listen for industry professionals and car owners alike.

Buckle up and get ready for valuable insights into the ever-evolving world of vehicle recalls! 

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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com

Praise, Problems or Parking Lot Gossip

Ever wonder what it takes to turn a service department into a well-oiled machine? Meet Jordan Hughes, the powerhouse service manager at Dwayne Lane CDJR, who climbed the ranks from advisor to boss—and she’s here to share how she did it!

In this episode of On The Drive, host Cindy Lawrence dives into Jordan’s leadership playbook, her dynamic partnership with shop foreman Bill (aka the “Dad” of the shop), and how they’re transforming the customer experience with video inspections and a rock-solid team culture.

Plus, hear about Jordan’s trip to Miami for Women in Automotive, her first taste of Cuban colada (hello caffeine rush!), and why a happy shop = happy customers. Get ready for laughs, leadership insights, and behind-the-scenes auto shop secrets!

Hit play now and buckle up for a ride into the world of next-level service management!

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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com

Praise, Problems or Parking Lot Gossip

Ever wonder how a $3 bumper sticker could spark an unforgettable friendship? In this episode of On The Drive, Cindy Lawrence shares the heartwarming (and slightly nerve-wracking) story of Mrs. M, a devoted client who trusted Cindy with her beloved Mercedes—only to find herself caught in the middle of the ultimate Valentine’s Day surprise. From a sneaky service delay to a dream G-Wagon reveal, Cindy takes us on a ride filled with loyalty, laughter, and a little creative storytelling. Buckle up for an episode that proves great customer service isn’t just about cars—it’s about connections that go the extra mile.

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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com

Praise, Problems or Parking Lot Gossip

Too often, training in the automotive industry feels like a one-and-done event—information is shared, but nothing really changes. In this episode of On The Drive with Cindy Lawrence, we break down why "telling ain’t training" and what it really takes to make learning stick.

Cindy sits down with Kyle Newsom, co-founder of Visperio, to explore the biggest challenges dealerships face in training service advisors and how to overcome them. They discuss:

• Why traditional training methods fail and how to fix them
• The power of personalized learning paths for lasting retention
• How manager involvement is the missing link in training success
• The role of accountability and coaching in employee growth
• Real-world examples of how better training leads to better customer experiences

Kyle shares how Visperio was founded to bridge these training gaps, emphasizing the importance of continuous learning, hands-on coaching, and clear expectations. Cindy adds her perspective on the impact of engaged leadership and why a lack of manager involvement can make or break a team.

If you’re tired of training that doesn’t translate into real results, this episode is a must-listen! Tune in and learn how to transform training into a long-term success strategy.

Contact Kyle: 

Website: https://visperio.com/ 

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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Praise, Problems or Parking Lot Gossip

On The Drive with Cindy Lawrence presents an inspiring episode featuring Mindy Williams, Service Manager at CMA Colonial Subaru. From juggling the roles of wife and mother while pursuing her college degree to mastering the complexities of the automotive industry, Mindy exemplifies resilience and innovation.

With a team that’s nearly overstaffed—a rarity in service departments—Mindy has cultivated an environment where apprentices grow into master technicians. Her focus on building her team from within is a true reflection of her leadership, dedication, and commitment to excellence.

Join us as we dive into Mindy’s remarkable journey of raising her family while raising her team to new heights. Discover how she’s not only breaking barriers but also setting new standards in the industry. This is a story of grit, growth, and the power of mentorship. Don’t miss it!

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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Praise, Problems or Parking Lot Gossip

Join Cindy Lawrence and Cindy Sarver as they dive into the challenges of dealing with abandoned special-order parts, backorders, and discontinued items in the automotive world. It’s a chaotic landscape where the reasons you pay deposits on special orders become all too clear.

In this episode, we explore how service and parts departments navigate the fallout from post-COVID supply chain issues, along with the funny (and sometimes frustrating) reality of mis ordered parts. From the saga of Jaguar wiper arms to the magic of Wynn’s Supreme Engine Clean, we’ve got a mix of insider stories, laughs, and lessons learned.

Whether you're in the business or just a car enthusiast, this episode will leave you with a new appreciation for the journey of getting your car fixed!

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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Praise, Problems or Parking Lot Gossip

Welcome to “Live and On the Drive,” where we explore the dynamic intersections of business, culture, and innovation. Today, we’re thrilled to have Beth from Carter Myers Automotive—an industry leader with 24 locations across three states, supporting 18 OEMs. Beth’s here to share CMA’s unique approach to recruiting the next generation of cultural and customer-focused advocates, all while transforming lives and moving relationships forward.

From renting Ryder trucks to empowering future leaders, Carter Myers Automotive is redefining what it means to build a career and a community. If you’re looking for a workplace where culture truly matters, you’ll want to hear this. Oh, and for those braving the winter storm—we’re sending you some Florida warmth as we dive into this exciting conversation. So, buckle up—it’s time to move lives forward!

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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Praise, Problems or Parking Lot Gossip

Join Cindy Lawrence and Cindy Sarver with On The Drive as they dive into the fascinating world of dealership amenities. From bottled water branded with luxury logos to unexpected perks like in-house movie theaters and complimentar

Buckle up as Cindy Lawrence and Cindy Sarver take you on a hilarious and eye-opening journey through the unexpected luxury wonderland of dealership amenities!  From custom-label bottled water with a side of popcorn to in-house movie theaters , complimentary massages , and even golf courses , dealerships are serving up more than just car repairs—they're delivering VIP experiences!

Cindy shares laugh-out-loud moments about stumbling upon hidden gems like iPads casually tucked next to popcorn stations and why service advisors need to shine a spotlight on these hidden perks.

Whether it’s stylish shuttle rides , barbershops on-site, or a quick workout in the dealership gym while your oil gets changed, these perks aren’t just extra fluff—they’re customer satisfaction gold!

So, whether you're a service advisor looking to impress or a car owner wondering what perks you’ve been missing , this episode is your VIP backstage pass to the dealership hospitality experience.

Tune in for laughs , insights, and one golden takeaway: Always ask, “What amenities do you offer?”

Join our Journey:

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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Praise, Problems or Parking Lot Gossip

Get ready to hit the gas on part two of our conversation with fan-favorite Brian Trigalet from Wynns! Hosts Cindy Lawrence and Ann Griffith dive into the game-changing world of Video Multipoint Inspections (MPI) and their impact on trust, transparency, and efficiency in the automotive industry.

Join us as we explore the debate over who should talk maintenance—technicians or advisors—and how Video MPI is bridging the communication gap. Discover why preventative maintenance is the ultimate money-saver and how this technology gives technicians a voice while empowering advisors to shine. From tales of carbon buildup to a crash course on customer trust, this episode is packed with laughs, lessons, and a whole lot of love for the unsung heroes under the hood.

Whether you’re a car enthusiast or someone who just wants to keep their ride running smoothly, this episode will leave you informed and entertained. Tune in for another fun ride On The Drive!

Join our Journey:

• Share this episode with a friend
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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Praise, Problems or Parking Lot Gossip

Join Cindy Lawrence, Ann Griffith, and special guest Brian Trigalet as they hit the road to Lakeland, Florida, for a riveting conversation on the evolution of vehicle inspections. From the days of scribbled notes on greasy paper to cutting-edge video updates sent straight to your phone, this episode dives deep into how transparency, trust, and technology are transforming the auto repair experience. Laugh along as they recount quirky stories from the shop, explore the pros and cons of digital advancements, and debate whether kiosks and gadgets will ever replace the personal touch of a seasoned advisor. Tune in for insights, laughs, and a glimpse into the future of automotive care. Don't miss this joyride on "On The Drive"!



Join our Journey:

• Share this episode with a friend
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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!