Step into On The Drive with Cindy Lawrence and her shotgun sidekick, Ann Griffith, as they unravel the secrets of the service lane, turning everyday car care into something relatable, informative, and downright fun! Ever wonder why a sidewall tire can’t just be patched or why some filters cost more? Cindy and Ann use clever analogies—from Band-Aids on knuckles to over-the-counter meds—to demystify car maintenance and help customers understand the value of quality repairs.

Through hilarious and insightful stories, like the DIY mishap that became a customer loyalty lesson, they reveal how educating rather than upselling builds trust and lasting relationships. With a mix of humor and expertise, this episode will have you looking at car care from a fresh perspective.

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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

In this episode of "On The Drive," host Cindy Lawrence and her best friend and sidekick, Ann Griffith, share some of the funniest and most unbelievable stories from the service drive—you seriously can't make this stuff up! From customers accidentally crashing into the dealership to wild mix-ups and hilarious misunderstandings, they dive into the crazy world of automotive service. These real-life tales will have you laughing out loud. So sit back, relax, and enjoy a fun, casual listen about the unexpected moments that keep everyone on their toes!



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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

In this exciting follow-up to last week’s episode, Solutions for Backordered, Discontinued, and Costly Suspension Parts, Cindy Lawrence and Ann Griffith are back with the masterminds behind Rebuilt Master Tech (RMT)! Dive into the incredible story of a family-owned business that has carved out a unique niche in the world of automotive repair, specializing in rebuilding high-end suspension parts. Hear how this multigenerational team transformed a passion for Mercedes-Benz into a thriving company, providing solutions where dealerships fall short.

From early days tinkering with bikes in Germany to becoming the go-to experts for rebuilding rare parts like Bentley and McLaren struts, this episode is packed with stories of innovation, customer dedication, and the unstoppable drive to solve the impossible. Whether you're a car enthusiast or just love a good family business success story, you won’t want to miss this compelling deep dive into the heart of RMT!

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Contact Nicole Vinent:
Sales Manager
Rebuild Master Tech ®
6689 NW 16th Terr
Fort Lauderdale, FL 33309
Toll Free Tel: 888-373-3610
Local Tel:  954-934-9595 ext: 100
Email: [email protected]
Website: www.RebuildMasterTech.com

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!


Kind Regards –Mit freundlichen Grüßen –  Cordialement – Atentamente - Cordiali saluti

In this episode of On The Drive, host Cindy Lawrence, along with co-host Anne Griffith, dives deep into the world of automotive repair with special guests Nicole and Andy from Rebuild Master Tech (RMT). Discover how RMT is revolutionizing the automotive industry by offering remanufactured air suspension components, custom conversion kits, and hard-to-find parts for luxury and antique vehicles. Whether you're a dealership, a service advisor, or a consumer looking to save on expensive repairs, RMT provides reliable, cost-effective alternatives for keeping your car running smoothly.

Learn about the differences between remanufactured and rebuilt parts, the importance of OEM components, and how RMT helps solve the problem of sourcing discontinued or back-ordered parts. This episode is packed with valuable insights for anyone in the automotive world, highlighting RMT's expertise in keeping high-end vehicles on the road, from South Florida to across the globe. Tune in to discover how they are reshaping the repair industry, one strut at a time!

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Contact Nicole Vinent:
Sales Manager
Rebuild Master Tech ®
6689 NW 16th Terr
Fort Lauderdale, FL 33309
Toll Free Tel: 888-373-3610
Local Tel:  954-934-9595 ext: 100
Email: [email protected]
Website: www.RebuildMasterTech.com

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!


Kind Regards –Mit freundlichen Grüßen –  Cordialement – Atentamente - Cordiali saluti

In this episode, Terry Bly and Cindy break down Wynn’s fuel system treatments and how they can revitalize your vehicle's performance. They compare the pour-in solution to an over-the-counter remedy—an easy, quick fix you can handle yourself. But for deeper, more thorough care, Wynn’s 3-system cleaner is like visiting the dentist for a professional cleaning. They also explain how carbon buildup in your engine is much like soot from a candle or the blackened residue left by a grill's flame—thick, hard to remove, and stubborn. This buildup can reduce your car’s gas mileage and power over time. Learn how Wynn’s products tackle this issue, helping restore your engine’s efficiency and performance.



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Contact Terry A. Bly:
Phone number: 561.262.0193
Website: wynnsusa.com

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Join Cindy Lawrence in this fun and informative episode of On The Drive as she pulls back the curtain on the world of car warranties. From understanding what’s really covered to learning the difference between a warranty and a guarantee, Cindy shares insider tips every car owner should know. Ever wonder why dealerships make money on both warranty repairs and customer-paid fixes? Or how to avoid those surprise out-of-pocket costs? Cindy's got you covered with relatable stories, helpful advice, and even a few laughs along the way.

Perfect for anyone who wants to feel empowered before their next service appointment, this episode will make you rethink everything you thought you knew about warranties—because it’s not just about what’s covered, it’s about how to make the most of it!



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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Buckle up for a ride through the fast lane of customer relationships in On The Drive with Cindy Lawrence! Ever wonder why some customers will wait hours for their favorite service advisor? In this episode, Cindy takes you on a journey through the dealership service drive, where loyalty is earned, trust is treasured, and the personal connections run as deep as the engine oil. With stories of friendly rivalries between advisors, surprise dream car deliveries, and heartwarming moments that make service more than just a transaction, Cindy sheds light on what truly drives customer satisfaction.

Get ready to laugh, relate, and maybe even rethink your next visit to the service department as Cindy reveals the secret sauce behind those unforgettable advisor-customer bonds. Whether it’s over a shared alma mater or navigating tricky repairs, Cindy shows how the right relationship can turn a mundane service appointment into a golden experience. Tune in and discover why, in the world of service drives, the phrase "That's my customer!" carries a whole lot of heart.

Join our Journey:

• Share this episode with a friend
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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

What do milkshakes and pickles have in common? They're the secret ingredients to unforgettable customer service! In this lively episode of On The Drive, Cindy Lawrence shares how small, thoughtful gestures can make a huge impact. From creative problem-solving to offering a pickle when it's not on the menu, Cindy reveals how thinking outside the box can turn a simple interaction into a "wow" moment that customers will never forget.

Join Cindy and her co-host Janine as they explore stories of going the extra mile—whether it’s turning a bad experience into a great one or adding that extra degree of effort that makes all the difference. If you’ve ever wondered how to turn a challenging customer situation into an opportunity for loyalty, this episode is packed with insights and humor that will change the way you think about service.

Join our Journey:

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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Think lug nuts are just a boring car part? Think again! In this episode of "Torque Talk: Mastering Proper Torquing for Safe and Secure Wheel Mounting," Cindy and Janine bring some serious (and seriously funny) energy to the importance of tightening those nuts just right. With wild stories of wheels falling off, near-misses, and lessons learned the hard way, this episode will have you on the edge of your seat—and not just because your lug nuts are too tight!

From the essential tools like torque sticks to the golden rules of car maintenance, Cindy’s advice is practical, eye-opening, and delivered with a fun twist. Whether you're a car novice or an expert, get ready to laugh, learn, and keep your wheels securely where they belong.

Join our Journey:

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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Join Cindy Lawrence and Janine Stella as they buckle up for a candid and entertaining ride through the ins and outs of customer surveys in the automotive world. Ever wonder why that text from your dealership is so important? Or how a single review could shift the gears on someone's career? From the history of surveys to the high stakes of service scores, Cindy and Janine break it all down with humor and heart. Whether you're a car enthusiast, a dealership regular, or just curious about what happens behind the service desk, this episode will have you seeing those post-service surveys in a whole new light. So, fill out that survey—your next drive might just depend on it!



Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!