On The Drive

Praise, Problems or Parking Lot Gossip

In this episode of On The Drive with Cindy Lawrence, I sit down with automotive expert Dave Rogers to bust some of the most common maintenance myths. We dive into why earlier is better when it comes to service intervals—and how pushing it too far can cost you more in the long run.

We break down the conventional vs synthetic oil debate, including how some synthetic oils are thinner than cooking oil (yep, you read that right). What about those “lifetime fluids”? Dave asks the million-dollar question: whose lifetime—the warranty’s or yours?

You’ll also learn how a simple tire rotation can give you a smoother ride, better MPG, and extend the life of your investment. Plus, we clear up the confusion between normal vs severe driving conditions—because let’s be honest, most of us aren’t driving on a conveyor belt.

This is a must-listen for anyone who wants their vehicle to go the extra mile—literally. Buckle up!

Host: Cindy Lawrence

Phone Number: 713.299.2435

Email: [email protected]

Website: onthedrivesolutions.com

Praise, Problems or Parking Lot Gossip

In this week's episode, we sit down with Cate Ojala from Tekion, a relatively new DMS solution making waves in the automotive space. Cate isn’t just another software rep—she’s a seasoned pro with deep roots in fixed operations, and it shows in how she connects with dealers on a real level.

We dive into her bold approach to dealership sales, from AI-powered research on ownership and systems to her favorite strategy—the classic stop-and-knock. One such visit didn’t go as planned when the dealership took issue with a project her company had supported. But Cate didn’t back down. Her persistence, professionalism, and infectious energy earned her a meeting with the owner, and what started as a rejection turned into a powerful lesson in resilience.

This episode is a giggly, unfiltered chat about grit, grace, and not taking no for an answer—because as Cate puts it, “No doesn’t mean no. It means not yet.”

Join in to learn what the balls the size of Texas has to do with life—and why rockstars aren’t just born, they’re built and constantly reinventing themselves.

Host: Cindy Lawrence

Phone Number: 713.299.2435

Email: [email protected]

Website: onthedrivesolutions.com

Contact Cate Ojala

Phone Number: 603 - 969-7133

Email: [email protected] 

LinkedIn: https://www.linkedin.com/in/cateojala/ 

Praise, Problems or Parking Lot Gossip

In another powerful episode of On The Drive with Cindy Lawrence, we’re hitting the gas on one of the most vital—and often overlooked—factors in dealership success: culture.

Joining Cindy is the inspiring Amy Davis, founder of Rise Above Life Coach, as they dig deep into what it really means to build and sustain a high-performance team environment. From the front lines of the service drive to the corner office, they explore the importance of putting the right people in the right seats, leading with empathy, and creating spaces where people genuinely want to show up.

You’ll hear raw stories, real solutions, and a few truth bombs—like why "fake happy" can do more damage than silence, how leadership drives retention, and how something as small as a balloon on your desk can speak louder than a bonus check.

This episode is a must-listen for GMs, service managers, advisors, techs—and anyone who’s ever asked, "Am I in the right seat?" Buckle up. It’s time to Rise Above and get On The Drive.

Host: Cindy Lawrence

Phone Number: 713.299.2435

Email: [email protected]

Website: onthedrivesolutions.com

Contact Amy Davis

Email: [email protected] 

Website: https://riseabovelifecoach.com/

Praise, Problems or Parking Lot Gossip

In this high-octane episode, Cindy Lawrence reunites with her longtime mentor, industry icon, Steve Shaw. What starts as a nostalgic ride down memory lane turns into a masterclass on the "Pass or Fail" philosophy—Steve’s game-changing approach to customer communication, sales integrity, and turning gray areas into green lights. 

From overcoming objections to ditching those fuzzy "recommendations" in favor of clear, confident guidance, Steve breaks it all down with humor, humility, and hard-earned wisdom. If you’ve ever fumbled through a multipoint inspection or wondered when encourage beats recommend, buckle up—this one’s for you.

Host: Cindy Lawrence

Phone Number: 713.299.2435

Email: [email protected]

Website: AtYourServcie-Drive.com

Praise, Problems or Parking Lot Gossip

This week, inspired by a powerful group discussion assembled by Dave Foy, I took to the microphone to reflect on my journey in the automotive industry. While I’ve been fortunate to work alongside supportive leaders who mentored and shaped my career, not every experience has been smooth.

In this episode, I share a few memorable stories of moments when customers pushed back—those challenging encounters that taught me just as much as the positive ones. These are the real stories from the service drive that so many of us can relate to.

Tune in for a candid, behind-the-scenes look at life in fixed ops!

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com

Praise, Problems or Parking Lot Gossip

In this high-energy episode, Cindy reconnects with longtime friend and industry force Katy Wolda—a woman who went from selling sunglasses at a car wash to dominating the sales floor in a male-driven industry.

Katy breaks down what it really takes to succeed in automotive and beyond. Whether you're performing your craft, prospecting for the next opportunity, or perfecting your craft through training, she reminds us there are no shortcuts. Just daily action, confidence, and consistency.

You’ll hear hilarious stories, hard-earned lessons, and powerful insights into the “Tell, Show, Do, Review” method that Katy swears by. From fighting for her spot in the showroom to becoming a sought-after trainer and motivator, Katy’s journey is a masterclass in owning your value and betting on yourself.

This one’s fast, fun, and full of fire. Don’t miss it.

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com

Praise, Problems or Parking Lot Gossip

This one’s a shoutout, a call to action, a desperate plea—whatever you want to call it—I need a guest! Someone who’s lived the wild, weird, and wonderful life on the service drive. If you’ve ever been a service advisor, manager, parts guru, collision tech, or anyone who’s survived a dealership with your sanity mostly intact… I’m talkin’ to you.

Podcast salespeople are out here clawing their way onto every mic they can find, but in the service department? We’re over here like, “Podcast? Sounds groovy… but what would we even say?” Truth is—we’ve got plenty to say. From high-pressure mornings and caffeine addictions, to legendary coworkers and unforgettable customers, this industry is packed with stories that are funny, inspiring, and sometimes downright absurd.

So instead of listening to me rant solo about tires, CSI scores, and Houston’s mystery dealerships, join me! Let’s spill the service drive tea without dragging customers or manufacturers through the mud. Let’s talk shop, laugh hard, and maybe even reveal a few “who done its” from the lane.

Nominate a friend, tag your old coworkers, or just raise your hand and say, “I’m in.” Let’s keep it real, keep it fun, and entertain the world—one service drive story at a time.

 Join our Journey:

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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com

Praise, Problems or Parking Lot Gossip

Reposting one of our favorite episodes of On The Drive! Cindy Lawrence and Producer Janine take a deep dive into the world of tire tread—why it matters for safety, your wallet, and lease agreements. Whether you're prepping for a lease turn-in or just want to stay safe on the road, this episode has all the expert insights you need. Tune in as we break down tread patterns, traction, and the true value of good tires.

Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts

Email us at [email protected]
LinkedIn:   Connect on Linkedin
Facebook:  Join us on Facebook
Phone: 713.299.2435
Web: AtYourServcie-Drive.com

Tire Tread :Tire Tread in MM
Tire Wear Patterns : Tire Wear Indicators
Stopping Distance : Stopping Your Car_ Tread Depth on Wet Roads

Praise, Problems or Parking Lot Gossip

 Welcome back to On The Drive with Cindy Lawrence — coming to you live from an airport tarmac in Denver, Colorado! In this candid, late-night episode, Cindy reflects on a week spent with Mercedes-Benz of Littleton and dives deep into something every driver will face but never expects: windshield replacements.

From surprising high-demand windshield repairs in Colorado to the hidden secrets of factory vs. aftermarket glass, Cindy shares insider dealership knowledge, personal mishaps (like smashing a brand-new Mercedes with a kayak — yes, that happened), and the one simple trick to diagnose whether a crack is stress-related or impact-based.

Whether you’re curious about why some states like Florida offer free replacements or how calibration plays a crucial role in modern vehicles, this episode is packed with real-life lessons, dealership tips, and a few laughs — all wrapped up in Cindy’s signature straight-shooting style.

If you’ve ever had a chip, a crack, or a flying noodle moment — this episode is for you.

Tune in to learn why windshields matter more than you think — and why sometimes, looking forward means fixing what’s right in front of you. 

Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts
•  Email us at [email protected]
• LinkedIn:   Connect on Linkedin
• Facebook:  Join us on Facebook

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com

Praise, Problems or Parking Lot Gossip

What happens when you blend leadership, resilience, and a touch of gratitude? You get a roadmap for success that drives both business and personal growth. In this dynamic conversation, Cindy Lawrence sits down with the remarkable Jeannie Rytelbach to discuss the power of trust, branding, and human connection in the high-stakes world of automotive.

From the unexpected lessons of a frustrating customer encounter to the strategic brilliance that won a Honda dealership point, Jeannie shares how the 4 G’s—Gratitude, Growth, Grace, and Goals—have shaped her journey. Discover why community matters, how trust accelerates success, and why sometimes the best leadership move is knowing when to step back.

Full of humor, real-life experiences, and game-changing insights, this episode will leave you inspired to take the wheel in your own career and life. Buckle up—because this ride is all about transformation!

Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts
•  Email us at [email protected]
• LinkedIn:   Connect on Linkedin
• Facebook:  Join us on Facebook

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com