Frank Diekmann, cooperator in chief for CU Today, chats with Erika Hill, vice president of marketing strategy for Origence, about the up-and-coming trends credit union leaders and marketers should be watching closely. As consumers rely increasingly on personalized digital experiences, how are credit unions keeping up with member expectations? Take a deep dive into the technology, data, and trends that are impacting member satisfaction. 

Resources:

Lending Trends: An essential guide for credit unions

Delivering on Digital: Three Phases to a Better, Faster Customer Experience

Is Your Credit Union Ready To Reimagine Lending? Your Members Are