One thing most business owners will encounter at some point is being faced with the decision to hire a family friend or family member.  Matt Patrick opens up about his experiences and discusses his thought process on whether or not to hire those closest to him in this week's #OneStepBetter podcast.  

#business #smallbusiness #leadership #success #grow #growth #education #podcast #advice

When it comes to payroll there will always be questions.  This week's episode of the #OneStepBetter podcast focuses on some of the questions we hear most often:  What is the difference between an I9 and W4?  What does being "exempt" mean?  When will my W2 be ready?     

Matt and Mike cover these questions and more, but would also love to hear any questions you may get asked!  Feel free to send those or any other questions you may have to [email protected]!  

#business #smallbusiness #leadership #success #grow #growth #education #podcast #advice

Gossip is something that is inevitable.  Or is it?  We all know it can eat away at a work place and create a hostile environment, but what exactly is it?  Where is the line between gossip and venting?  Matt and Mike give their definition of workplace gossip as well as solutions for keeping it at bay in this week's #OneStepBetter podcast.  

#business #smallbusiness #leadership #success #grow #growth #education #podcast #advice

One thing that all businesses have in common is growing pains.  In this week's episode of the #OneStepBetter podcast, owner Matt Patrick opens up to Mike about what it was like to start a business, common road blocks he encountered, and the things he still worries about today even as a successful business owner.    

What does every business need?  Customers.  But how do you attract them?  Where do you look to find them?  What are they looking for exactly?  Mike and Shelby dive into all of this with the focus being on the IDEAL customer for your business.  New episodes of the #OneStepBetter podcast are available every Wednesday!  

Let us introduce you to our Client Spotlight guests Brandis and Eddie Wilmore of Be Healthy @ Home!  They give an inside look at what it has been like to work in the home health care and hospice fields over the past several years.  Mike, Brandis and Eddie talk about working through Covid, the importance of customer service and how having a support system is a must for any up and coming entrepreneurs.   

Be sure to visit them at www.behealthyathome.com!  

#business #smallbusiness #leadership #success #grow #growth #podcast #health #healthcare #homehealthcare #spotlight

Discussing compensation shouldn't be awkward, but it is for a lot of people. Matt and Mike discuss their views on compensation and how a performance incentive can make all the difference in the world.  If you are a small business owner who struggles with figuring out exactly how to pay your employees you won't want to miss this episode of the #OneStepBetter podcast!

#business #smallbusiness #leadership #success #grow #growth #education #podcast #money #compensation

When you think of Customer Service does your mind immediately go to your negative experiences?  Mike and Shelby discuss why customer service is critically important to businesses and how you can leverage the interaction into helping your business get #OneStepBetter!

*Raving Fans: A Revolutionary Approach to Customer Service

It's true, Matt and Mike had been avoiding this subject.  Why?  Because they wanted to get it right.  KRA's should be the foundation of any position within a company, but unfortunately most business owners aren't quite sure how to even create them.  Matt and Mike finally discuss why it has taken them almost two years to create their KRA's and tips for creating successful ones.  

This week on the #OneStepBetter podcast Mike is joined by our Marketing Coordinator Gia Rolen.  They discuss trends in marketing and how small business can leverage social media to gain exposure and new clients.  If you're curious about marketing this is the podcast for you!