One Vision Podcast — Fintech, Banking, and AI with Theodora Lau

In recent years, artificial intelligence has become an integral part of our daily lives, driving much of what we do and what we experience. Financial services is no exception. To meet the needs of changing demographics, being able to attract and retain the right talent is crucial. In this episode of One Vision, Theo chats with Abhijit Bose, MVP, Head of Center for Machine Learning and Enterprise ML Platforms at Capital One, on financial services innovation and how the bank is leveraging AI and machine learning to improve customer experiences. As the line between banking and technology continues to blur, the time is now for banks to nurture talent of today to tackle the challenging questions of tomorrow.

One Vision Podcast is a fintech, banking, and AI podcast hosted by Theodora Lau (Founder, Unconventional Ventures; author of Banking on (Artificial) Intelligence). One Vision goes beyond the headlines on AI, agentic commerce, digital banking, financial inclusion, and the future of money — with founders, analysts, venture capitalists, technologists, and operators building the next chapter of financial services. New episodes weekly. Featured guests include leaders from Ant, bunq, J.D. Power, Forrester, IBM, Microsoft, Salesforce, SAS, SAP, and Wall Street Journal. Recognized in American Banker's Top 20 Most Influential Women in Fintech.

Hosted on Acast. See acast.com/privacy for more information.

4 years. 200 episodes. From “Blockchain and Financial Inclusion”, to “Shades of Grey”, “Judge me by my cover”, “Red Envelope”, “The Other 50”, and finally “One Vision”, it has been our privilege to share the platform with over 170 guests on the show to talk about wide-ranging topics from innovation and fintech to the future of work and emerging technologies; from founders to funders and evangelists across geographical boundaries, we were united with a common goal: to tell stories with purpose. Thank you for your support through the years. It has been an honor to bring you the show every week and we look forward to the next 200.

One Vision Podcast is a fintech, banking, and AI podcast hosted by Theodora Lau (Founder, Unconventional Ventures; author of Banking on (Artificial) Intelligence). One Vision goes beyond the headlines on AI, agentic commerce, digital banking, financial inclusion, and the future of money — with founders, analysts, venture capitalists, technologists, and operators building the next chapter of financial services. New episodes weekly. Featured guests include leaders from Ant, bunq, J.D. Power, Forrester, IBM, Microsoft, Salesforce, SAS, SAP, and Wall Street Journal. Recognized in American Banker's Top 20 Most Influential Women in Fintech.

Hosted on Acast. See acast.com/privacy for more information.

We consume a lot of information each day. When we read the latest news about what’s going on in fintech, venture capital, and the different spectrums of new technology, we aren’t always provided context around the broader story, nor are we often brought into the lives of those building what’s next. Context is important, as is understanding how technologies are impacting our lives. Those that shape the news can either remove or fan the flames of biases around our perception of these changes and how they impact our communities. In this episode of One Vision, Bradley chats with Mary Ann Azevedo, Senior Report at Techcrunch, about how she sees the current fintech landscape, and how she approaches the craft and responsibility of reporting the changing face of technology. 

One Vision Podcast is a fintech, banking, and AI podcast hosted by Theodora Lau (Founder, Unconventional Ventures; author of Banking on (Artificial) Intelligence). One Vision goes beyond the headlines on AI, agentic commerce, digital banking, financial inclusion, and the future of money — with founders, analysts, venture capitalists, technologists, and operators building the next chapter of financial services. New episodes weekly. Featured guests include leaders from Ant, bunq, J.D. Power, Forrester, IBM, Microsoft, Salesforce, SAS, SAP, and Wall Street Journal. Recognized in American Banker's Top 20 Most Influential Women in Fintech.

Hosted on Acast. See acast.com/privacy for more information.

Our world has changed, and along with it, our workforce and their expectations. Employees are increasingly looking for purpose beyond a paycheck. "Make inclusiveness part of your culture" is a crucial cornerstone of successful companies; yet, driving a long-term D&I strategy is easier said than done. In this episode of One Vision, Theo welcomes Vanice Hayes, Chief Culture, Diversity and Inclusion Officer at Dell Technologies, to discuss how businesses can break through and lead with empathy – from reskilling to more diversity to digital inclusion. Vanice also shares insights from Dell’s Breakthrough Study and the company’s latest efforts in advancing digital inclusion and education for underserved communities around the world. 

One Vision Podcast is a fintech, banking, and AI podcast hosted by Theodora Lau (Founder, Unconventional Ventures; author of Banking on (Artificial) Intelligence). One Vision goes beyond the headlines on AI, agentic commerce, digital banking, financial inclusion, and the future of money — with founders, analysts, venture capitalists, technologists, and operators building the next chapter of financial services. New episodes weekly. Featured guests include leaders from Ant, bunq, J.D. Power, Forrester, IBM, Microsoft, Salesforce, SAS, SAP, and Wall Street Journal. Recognized in American Banker's Top 20 Most Influential Women in Fintech.

Hosted on Acast. See acast.com/privacy for more information.

There are so many interesting paths that financial services and fintech have taken the past decade. How we serve customers across the landscape of products and services has seen a sea of change and the addition of digital experiences as the business model has changed. Yet, when we think about the ways that financial brands can go down the wrong path, the list of lessons is a long one indeed. To avoid some of these pitfalls, it is important to truly understand and appreciate your customer experiences, those journeys that shape the connectivity between brands and the customers and communities they serve. In this episode of One Vision, Bradley speaks with Steven Ramirez, CEO of Beyond the Arc, as he speaks about how his firm works with financial brands to better understand their data, their technologies, and their relationships with the people they serve.  

One Vision Podcast is a fintech, banking, and AI podcast hosted by Theodora Lau (Founder, Unconventional Ventures; author of Banking on (Artificial) Intelligence). One Vision goes beyond the headlines on AI, agentic commerce, digital banking, financial inclusion, and the future of money — with founders, analysts, venture capitalists, technologists, and operators building the next chapter of financial services. New episodes weekly. Featured guests include leaders from Ant, bunq, J.D. Power, Forrester, IBM, Microsoft, Salesforce, SAS, SAP, and Wall Street Journal. Recognized in American Banker's Top 20 Most Influential Women in Fintech.

Hosted on Acast. See acast.com/privacy for more information.

When was the last time you applied for a loan or some form of credit? Was it a magical experience? Did it take just a few minutes from application to funding? What if robotic process automation could mimic the human element for the more common requirements for lending and what if the majority of these, often tedious, parts of the loan application process could be done simply through a mobile phone? There are many efficiencies still to discover in financial services, and automating more and more of the customer experience can make perfect sense while it frees up real well-trained humans to talk to customers when they need you most. In this episode of One Vision, Bradley chats with Joseariel Gomez Ortigoza, founder of Shastic, a companion application that helps make any process at your financial institution or fintech that much more efficient and customer-centric. Join us to hear why this matters, and how more processes can go Beyond Good when it comes to customer experience.  

One Vision Podcast is a fintech, banking, and AI podcast hosted by Theodora Lau (Founder, Unconventional Ventures; author of Banking on (Artificial) Intelligence). One Vision goes beyond the headlines on AI, agentic commerce, digital banking, financial inclusion, and the future of money — with founders, analysts, venture capitalists, technologists, and operators building the next chapter of financial services. New episodes weekly. Featured guests include leaders from Ant, bunq, J.D. Power, Forrester, IBM, Microsoft, Salesforce, SAS, SAP, and Wall Street Journal. Recognized in American Banker's Top 20 Most Influential Women in Fintech.

Hosted on Acast. See acast.com/privacy for more information.

When we think about the way we spend money, we might think that the opportunity cost of that spending is what we cannot save or what we cannot invest. But what about the opportunity cost of not giving? Think about how much you have donated to charities or causes throughout your life, whether it was in the form of money or your time. What if every time we spent money, we saved some and simultaneously helped the organizations that take care of people in the most need across our communities? This needs to become standard practice within the financial services ecosystem, because we can make banking better. In this episode of One Vision, Bradley chats with Susan Langer, the CEO of Spave – recent winner of Best of Show at Finovate Spring – as she talks about how her team has built a way to integrate spending and savings activities that help share purpose and value everyday. It’s time to rethink spending and savings and giving – now we can do all three at once. 

One Vision Podcast is a fintech, banking, and AI podcast hosted by Theodora Lau (Founder, Unconventional Ventures; author of Banking on (Artificial) Intelligence). One Vision goes beyond the headlines on AI, agentic commerce, digital banking, financial inclusion, and the future of money — with founders, analysts, venture capitalists, technologists, and operators building the next chapter of financial services. New episodes weekly. Featured guests include leaders from Ant, bunq, J.D. Power, Forrester, IBM, Microsoft, Salesforce, SAS, SAP, and Wall Street Journal. Recognized in American Banker's Top 20 Most Influential Women in Fintech.

Hosted on Acast. See acast.com/privacy for more information.

Data is central to everything that we do. But as we go about our daily lives, how do we ensure we are protected? It’s not just about what data is being collected and what is being done with it; it’s also about who holds the power to make those decisions. And what guardrails do we have in place to ensure companies are acting ethically? Can we push them to change? In this episode of One Vision, Theo chats with Joe Toscano, author of Automating Humanity, on data privacy and rights. When we don’t have protected communications, we lose democracy and freedom. As Joe said, “Democracy is an active fight.”

One Vision Podcast is a fintech, banking, and AI podcast hosted by Theodora Lau (Founder, Unconventional Ventures; author of Banking on (Artificial) Intelligence). One Vision goes beyond the headlines on AI, agentic commerce, digital banking, financial inclusion, and the future of money — with founders, analysts, venture capitalists, technologists, and operators building the next chapter of financial services. New episodes weekly. Featured guests include leaders from Ant, bunq, J.D. Power, Forrester, IBM, Microsoft, Salesforce, SAS, SAP, and Wall Street Journal. Recognized in American Banker's Top 20 Most Influential Women in Fintech.

Hosted on Acast. See acast.com/privacy for more information.

If you could be anyone in the world, who would you be? Would you be a spy, a lead singer in a rock band, a legendary product designer, or something else? What happens when fintech minds collide in the most random fashion? In this episode of One Vision, which at times feels more like a family dinner conversation, Theo reunites with Barb MacLean and Chris Garrod to talk about our virtual selves, technology, and Barb’s fintech playlist. While we might all be at different physical locations, fintech will always be the common bond that brings us back together. All aboard the crazy train, shall we?

One Vision Podcast is a fintech, banking, and AI podcast hosted by Theodora Lau (Founder, Unconventional Ventures; author of Banking on (Artificial) Intelligence). One Vision goes beyond the headlines on AI, agentic commerce, digital banking, financial inclusion, and the future of money — with founders, analysts, venture capitalists, technologists, and operators building the next chapter of financial services. New episodes weekly. Featured guests include leaders from Ant, bunq, J.D. Power, Forrester, IBM, Microsoft, Salesforce, SAS, SAP, and Wall Street Journal. Recognized in American Banker's Top 20 Most Influential Women in Fintech.

Hosted on Acast. See acast.com/privacy for more information.

Can we create a positive impact through dialogue and mindset change? How does our supply chain impact sustainability? How does our marketing campaign impact diversity, equity, and inclusion? From governance structure to financial metrics, how are we sparking economic growth for the entire ecosystem? In this episode of One Vision, Theo chats with Nima Farshchi, Director of the Center for Social Value Creation at the University of Maryland - Robert H. Smith School of Business, on creating a better world through what we do. It’s time to re-imagine our impact and grow the pie, one action at a time.

One Vision Podcast is a fintech, banking, and AI podcast hosted by Theodora Lau (Founder, Unconventional Ventures; author of Banking on (Artificial) Intelligence). One Vision goes beyond the headlines on AI, agentic commerce, digital banking, financial inclusion, and the future of money — with founders, analysts, venture capitalists, technologists, and operators building the next chapter of financial services. New episodes weekly. Featured guests include leaders from Ant, bunq, J.D. Power, Forrester, IBM, Microsoft, Salesforce, SAS, SAP, and Wall Street Journal. Recognized in American Banker's Top 20 Most Influential Women in Fintech.

Hosted on Acast. See acast.com/privacy for more information.