OneSPARKS

In today’s show, we are going to look at a rather large subject, but one that is likely to affect every single one of us, namely the future of the internet.You may have heard the term metaverse being bandied around and you may or may not understand what it means. It’s the term chosen by the experts for the next iteration of the world wide web, but what does it mean and why should we care?Our guest speaker shares their view on how the metaverse will change expectations of future ge...

In today's show, we'll be discussing digital strategy transformation for not for profit organisations and how the use of technology and data helps them achieve their aims and objectives. Today we are going to focus on housing and community organisation POBL, based in South Wales, which means people in Welsh is a not for profit organisation with almost half a century of community action and support behind them. In particular, they provide accommodation and support for people who are homel...

We're joined by Samsung for the last episode of our 4-part mini-series, discussing Samsung’s ‘Work Wonders’ campaign. During the series we will be delving into the critical pillars of Samsung’s business ecosystem – Security, Support, Solutions and Products. We’ll be exploring how they help businesses overcome the barriers and blockages that inhibit productivity and profitability. Samsung’s eco system is not about the individual products and services, but how they work together to delive...

We're joined by Samsung for a 4-part mini-series, discussing Samsung’s ‘Work Wonders’ campaign. During the series we will be delving into the critical pillars of Samsung’s business ecosystem – Security, Support, Solutions and Products. We’ll be exploring how they help businesses overcome the barriers and blockages that inhibit productivity and profitability. Samsung’s eco system is not about the individual products and services, but how they work together to deliver better business outc...

We're joined by Samsung for a 4-part mini-series, discussing Samsung’s ‘Work Wonders’ campaign. During the series we will be delving into the critical pillars of Samsung’s business ecosystem – Security, Support, Solutions and Products. We’ll be exploring how they help businesses overcome the barriers and blockages that inhibit productivity and profitability. Samsung’s eco system is not about the individual products and services, but how they work together to deliver better business outc...

We're joined by Samsung for a 4-part mini-series, discussing Samsung’s ‘Work Wonders’ campaign. During the series we will be delving into the critical pillars of Samsung’s business ecosystem – Security, Support, Solutions and Products. We’ll be exploring how they help businesses overcome the barriers and blockages that inhibit productivity and profitability. Samsung’s eco system is not about the individual products and services, but how they work together to deliver better business outc...

In today’s episode, we’ll be discussing the Unified Communications and Contact Centre market and the benefits of implementing a XCaaS strategy. We review Experience Comms as a Service (XCaaS) and how a centralised UC and Contact Centre strategy can lead to big improvements in customer experience. Our first guest is Oli Caudwell, Strategic Acquisitions Manager at Onecom. Oli has immense experience within the telecoms industry, assisting UK businesses with their operational efficienc...

In today’s episode we are looking at the biggest changes encountered over the past year, and how senior leaders are supporting these new ways of working. What are these new ways and why do we need them? Experts Parysa Hosseini-Sech at Onecom and Billie Hartless at Mitel, discuss the importance of virtual and hybrid teams, and the communication tools that are available.

In today’s episode, we focus on telecoms and IT strategy within the healthcare industry, offering key insights on how to implement a seamless communication strategy. In today's episode, we're looking at how health care provider City and County is using technology to get ahead of the industry and how Samsung and Onecom devices and services are helping to support their ambitions

This is a show about telecommunications and IT strategy and insights, aimed at senior business professionals. Experts from Onecom and Five9 discuss the 2021 Contact Centre Technology Roadmap, focusing on digital workforces. What is a digital workforce? Building a Case for IVA and Demonstrating the value of IVA.In today’s episode we are looking at how you can benefit from automation and cognitive technologies to deliver a more personalised customer experience, and how they can be u...