OneSPARKS

 In today’s show, we are going to look at a rather large subject, but one that is likely to affect every single one of us, namely the future of the internet.

You may have heard the term metaverse being bandied around and you may or may not understand what it means.  It’s the term chosen by the experts for the next iteration of the world wide web, but what does it mean and why should we care?

Our guest speaker shares their view on how the metaverse will change expectations of future generations of workers, pushing businesses to change working practices and even the way in which they conduct business.

The topic of mental health is also covered, recognising the more integrated into the digital, or 'phygical', world we become - the higher the risk of disconnecting with the physical world around us. 

In today's show, we'll be discussing digital strategy transformation for not for profit organisations and how the use of technology and data helps them achieve their aims and objectives. 

Today we are going to focus on housing and community organisation POBL, based in South Wales, which means people in Welsh is a not for profit organisation with almost half a century of community action and support behind them. In particular, they provide accommodation and support for people who are homeless or at risk of homelessness. Pobl is proud to put the individuals it supports at the heart of everything it does. People have recently set out a vision for a digital future, which, in their own words, will use technology and data to improve our services. 

Join us for this engaging conversation, looking at how the implementation of Five9 Contact Centre Solution in partnership with Onecom has contributed to Pobl's vision of a fully digital future.

We're joined by Samsung for the last episode of our 4-part mini-series, discussing Samsung’s ‘Work Wonders’ campaign. During the series we will be delving into the critical pillars of Samsung’s business ecosystem – Security, Support, Solutions and Products.  

We’ll be exploring how they help businesses overcome the barriers and blockages that inhibit productivity and profitability. Samsung’s eco system is not about the individual products and services, but how they work together to deliver better business outcomes, and this mini-series will give you an insight as to how this can be achieved. 

In today’s episode, we will be discussing the Clever Devices Pillar of Samsung’s Work Wonders.

We're joined by Samsung for a 4-part mini-series, discussing Samsung’s ‘Work Wonders’ campaign. During the series we will be delving into the critical pillars of Samsung’s business ecosystem – Security, Support, Solutions and Products.  

We’ll be exploring how they help businesses overcome the barriers and blockages that inhibit productivity and profitability. Samsung’s eco system is not about the individual products and services, but how they work together to deliver better business outcomes, and this mini-series will give you an insight as to how this can be achieved. 

In today’s episode, we will be discussing the Unrivalled Security Pillar of Samsung’s Work Wonders.

We're joined by Samsung for a 4-part mini-series, discussing Samsung’s ‘Work Wonders’ campaign. During the series we will be delving into the critical pillars of Samsung’s business ecosystem – Security, Support, Solutions and Products.  

We’ll be exploring how they help businesses overcome the barriers and blockages that inhibit productivity and profitability. Samsung’s eco system is not about the individual products and services, but how they work together to deliver better business outcomes, and this mini-series will give you an insight as to how this can be achieved. 

In today’s episode, we will be discussing the Seamless Working Pillar of Samsung’s Work Wonders.

We're joined by Samsung for a 4-part mini-series, discussing Samsung’s ‘Work Wonders’ campaign. During the series we will be delving into the critical pillars of Samsung’s business ecosystem – Security, Support, Solutions and Products.  

We’ll be exploring how they help businesses overcome the barriers and blockages that inhibit productivity and profitability. Samsung’s eco system is not about the individual products and services, but how they work together to deliver better business outcomes, and this mini-series will give you an insight as to how this can be achieved. 

In today’s episode, we will be discussing the Lifetime Support Pillar of Samsung’s Work Wonders.

In today’s episode, we’ll be discussing the Unified Communications and Contact Centre market and the benefits of implementing a XCaaS strategy.  

We review Experience Comms as a Service (XCaaS) and how a centralised UC and Contact Centre strategy can lead to big improvements in customer experience. 

Our first guest is Oli Caudwell, Strategic Acquisitions Manager at Onecom. Oli has immense experience within the telecoms industry, assisting UK businesses with their operational efficiencies and improved CX through digital transformation.  Oli supports Onecom's customers to ensure they can collaborate and communicate seamlessly through Cloud UC, Contact Centre and Connectivity.  

James Vernon is Senior Enterprise Executive at 8x8, one of the largest providers of Voice over IP products and are leading the transformation in the 'UCaaS & CCaaS' Cloud Communication industry. James has been working in the industry for nearly 25 years and is an experienced professional in Cloud Communication services. 

In today’s episode we are looking at the biggest changes encountered over the past year, and how senior leaders are supporting these new ways of working.  What are these new ways and why do we need them?   

Experts Parysa Hosseini-Sech at Onecom and  Billie Hartless at Mitel, discuss the importance of virtual and hybrid teams, and the communication tools that are available. 

In today’s episode, we focus on telecoms and IT strategy within the healthcare industry, offering key insights on how to implement a seamless communication strategy. In today's episode, we're looking at how health care provider City and County is using technology to get ahead of the industry and how Samsung and Onecom devices and services are helping to support their ambitions   

This is a show about telecommunications and IT strategy and insights, aimed at senior business professionals.  Experts from Onecom and Five9 discuss the 2021 Contact Centre Technology Roadmap, focusing on digital workforces.  What is a digital workforce? Building a Case for IVA and Demonstrating the value of IVA.

In today’s episode we are looking at how you can benefit from automation and cognitive technologies to deliver a more personalised customer experience, and how they can be used as part of your strategy addressing common organisational and CX challenges,