OneSPARKS

This is a show about telecommunications and IT strategy and insights, aimed at senior business professionals.  Experts from Onecom and Five9 discuss the 2021 Contact Centre Technology Roadmap, focusing on digital workforces.  What is a digital workforce? Building a Case for IVA and Demonstrating the value of IVA.

In today’s episode we are looking at the digital workforce and in particular, asking why the Intelligent Virtual Agent or IVA is an important next step in the world of customer service.  

This is a show about telecommunications and IT strategy and insights, aimed at senior business professionals.  Experts from Onecom and Five9 discuss the 2021 Contact Centre Technology Roadmap, focusing on digital workforces.  What is a digital workforce? Building a Case for IVA and Demonstrating the value of IVA.

In today’s episode, we are looking at the digital workforce.  What is it and why do we need it?

We are thrilled to announce the launch of our new podcast: OneSPARKS! Throughout the series, we will be joined by various thought-leaders and subject-matter experts within the technology industry to ‘spark’ a conversation on the impact of technology on today's modern, digital world.

Without the right vision, leadership, and expertise, it is easy for businesses to fall short of expectations from board members, investors and customers alike. OneSPARKS will demonstrate how a combination of partnership and innovation can create a force to be reckoned with.