Welcome to OneTAKE Live! In this episode, Ian Barkin sits down with Todd Unger, chief experience officer and senior vice president of Marketing & Member Experience at the American Medical Association (AMA), to talk about digital experiences in the medical field, the innovative ways tech and big data are making a splash in healthcare and telemedicine, and much more. Come listen, STAT!

Welcome to OneTAKE Live! In this episode, join host Ian Barkin in a discussion with Kit Cox, the founder and CEO of Enate, about what it means to truly orchestrate the implementation of automation and artificial intelligence (AI) in an organization, and why it’s important to continually look for ways to innovate digitally.

Welcome to OneTAKE Live! In this episode, all about both digital transformation and exceeding customer expectations, join host Ian Barkin as he sits down with Tracy Robertson, the global VP of Customer Experience (CX) & Marketing at Kimberly-Clark Professional!

In this episode of OneTAKE Live, join host Ian Barkin as he speaks with Alice Sesay Pope, the senior vice president and global head of contact centers for Visa, about the transformative power of keeping people first.

In this digitally focused episode of OneTAKE Live, host Ian Barkin discusses artificial intelligence (AI), augmented customer experiences (CX), and the complex world of digital transformation with Gabriele “G” Masili, vice president and chief technology officer (CTO) of the Customer Experience and Success organization at Microsoft.

Welcome our special 50th episode of OneTAKE Live! In this celebratory show-about-our-show, host Ian Barkin thinks back on the first 50 episodes with the help of two of the incredibly talented SYKES employees that help bring the show to life: Shay Washington, the podcast producer, and Jim Ramer, the senior manager of creative solutions!

Welcome to OneTAKE Live! In this episode, host Ian Barkin speaks with Luke Williams, the senior vice president and distinguished principal of the XM Institute at Qualtrics, about what it takes to deliver experiences that rise above the fold and keep customers coming back.

In this episode of OneTAKE Live, join host Ian Barkin as he chats with Michelle Buretta, senior manager of CX analytics and customer improvements at Lenovo, about carefully studying consumer interactions to vastly improve customer experience (CX) outcomes.

In this episode of OneTAKE Live, host Ian Barkin speaks with Tony Saldanha, President of Tranformant and Co-Founder of Inixia Inc. about what digital transformation actually means, why so few companies seem to be able to achieve it, and how businesses can prepare for the tech-revolution ahead!

In this unique episode of Two — er, OneTAKE Live, host Ian Barkin has invited both David Brain, chief digital officer at SYKES, and Victor van Baal, the managing director at Qelp, a SYKES company, to speak about the launch of SYKES Digital Services and what they see ahead for the future of work.