Jeroen Van Gils, Development director – Europe from, BWH Hotels talks to us about Operational Excellence in hotels and how technology is playing an increasing role to improve processes for staff as well as for guests. In this episode, as part of our Media Partnership with ACE Hotel Tech Summit 2023, we dive into the key aspects for hoteliers to consider. 

During our conversation we cover:

1. The role of technology in operations
2. How to get the most out of staff and retain talent
3. Why certain systems are mandated 
4. Quick wins for the team and for guests
5. Longer term tech investments 

BWH Hotels is a leading, global hospitality enterprise comprised of three hotel companies, including WorldHotels™, Best Western® Hotels & Resorts and SureStay® Hotels with around 4,300 hotels territories worldwide and 19 brands across every chain segment, from economy to luxury. https://www.bwh.com/

 

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