Operations Made Better

In our latest audio blog, Marriann Cole, Operational Excellence Officer of The Northridge Group, explains how to launch your business into the digitally transformed age by compiling tools and expertise that will allow you to look at data more comprehensively and commit to decision-making based on those analytics.

In our latest audio blog, Therese Fauerbach, CEO and Co-Founder of The Northridge Group, discusses steps leaders of small businesses can take now to help their employees, customers, and communities survive and thrive during these uncertain times.

Pam Plyler explains how quality monitoring programs are evolving with the use of speech analytics and how combining these services can drive even more value for your organization.

In this report, learn how connecting with your employees can improve engagement as you transition your organization to a work from home model.

The Northridge Groups Nathan Hart, Director of IT and Security, shares how the COVID-19 crisis is quickly testing work at home theories and how it may lead to permanent changes in remote work policies.

The Northridge Groups Deb Robbins, Executive Consultant at The Northridge Group, shares tips for how organizations can effectively prepare their Customer Service Teams to deliver an exceptional experience even in times of crisis.

Leo Lanzillo breaks down how to capture data and use it to help your organization make better decisions, and ideally to predict future behavior and events.

Daren Moore explains why Corporate Social Responsibility isn't only the right thing to do, but a key part of any good business strategy.

In Petra Seal's blog, learn the power of aligning your quality program with corporate metrics and goals to see and achieve visible success. To read the blog, please follow this link: https://www.northridgegroup.com/blog/improving-customer-experience-with-behavior-based-quality-programs/ 

While speed and convenience are of high importance to a consumer, keeping up with the regularly evolving customer channel preferences and customer experience methods can make regulatory compliance difficult to manage. Leo Lanzillo, our CFO and Strategy & Innovation Officer, shares with you methods for compliance monitoring in this blog.