Operations Made Better

Improving the healthcare experience for physicians and members is critical for health insurance payers. Learn 5 Ways Payers Can Reduce Physician Abrasion from Mary's new blog. 

The Northridge Group’s Pam Plyler and Tethr’s Matt Dixon and Ted McKenna share valuable research insights that identify drivers of effort, explore the disconnect between consumers and business leaders, and highlight actionable best practices that can be leveraged to improve customer effort.

The advent of new technologies creates a recurring challenge for business leaders to remain current or risk losing maximum value in their automation initiatives. Learn more about Blockchain and why it is the next technology you need to understand. 

Workforce capacity planning, if done well, almost always has a positive ROI. This, coupled with the right strategies to assist new hires with their contact center onboarding, can produce better performance results and reduce attrition. Read our latest blog to learn best practices in workforce planning for new hire classes.

Before the COVID-19 pandemic, many companies were already investing in virtual training methods, however, once the pandemic hit, employers found themselves forced into a virtual learning and coaching environment. Now, as the “new normal” for work environments is being defined, so is the “new classroom.” 

The value of Workforce Management lies in the process and making sure the right due diligence and analysis are carried out.

A business leader should understand when and why a Blockchain solution may maximize value capture in an automation initiative. Discover whether Blockchain could be a good fit for your organization.

In our most recent blog, learn the five basic steps each business should take to make sure their program is set-up for success.

When the time comes to invest in your network, what impact will your choice of spectrum band have on the 5G user experience you can deliver? Jeff Quinn covers the relationship of spectrum and infrastructure investments in 5G networking.

While many businesses had existing remote work models in place prior to COVID-19, the pandemic quickly forced companies to rely exclusively on work-from-home models. Northridge’s Senior Consultant, Andrea Christian, shares how to strategically design a long-term remote workforce model that positions contact centers for success in the years to come