Episode 2 – How To Be Prepared (Operators)  

Summary 

In this episode, the hosts discuss the operations aspect of the parking industry. They explore the challenges and responsibilities of parking managers and operators, emphasizing the importance of getting cars off the street and providing a clean and safe facility. The hosts also touch on the various hats that parking managers and operators have to wear, including managing physical space, customer service, and handling e-commerce and third-party reservations. They discuss the need for training and networking among parking professionals and the importance of presenting challenges and needs to owners. The episode concludes with a mention of the customer service aspect of being a parking manager. 

Chapters 

00:00 Introduction to Operations 

01:33 A Great Day for Parking Managers and Operators 

05:24 The Many Hats of Parking Managers and Operators 

10:13 Training and Networking for Managers and Operators 

13:55 The Common Thread for Parking Operators and Managers 

17:09 Presenting Challenges and Needs to Owners 

23:36 The How and Why of Selling 

26:25 Customer Service for Parking Managers and Operators 

Episode 1 – Who We Are?  

Summary 

In this episode, the team from The Parking Network (TPN) introduces themselves and discusses the history of TPN and the parking industry. They also delve into the concept of performance monitoring and share client feedback. The team emphasizes their role as a resource for the parking industry, providing knowledge and resources to help professionals in the field. 

Takeaways 

The Parking Network (TPN) was founded in 1997 with the goal of improving the parking industry. 

Performance monitoring is a key service offered by TPN, helping parking operators manage their operations more efficiently. 

Client feedback on performance monitoring has been positive, with TPN becoming a valuable part of their teams. 

TPN aims to provide knowledge and resources to professionals in the parking industry, helping them overcome challenges and drive growth. 

Chapters 

00:00Introduction and Team Introductions 

01:29History of TPN and The Parking Network 

09:38Performance Monitoring and Client Feedback 

12:29Providing Knowledge and Resources 

The obscure world of parking, we use it every day, but have we really capitalized on the intricacies of our industry? In this podcast, the Parking Network will go behind the scenes and talk to industry professionals about all things parking from the horizon of evolving technology and even stories of the old days. We hope to encourage and inspire operators and property managers alike to look at parking through a new lens.