Every so often, a line in a movie sneaks past your defenses and lands directly in the center of your chest. Not because it's poetic. Not because it's profound. But because it is absolutely, undeniably true. That's exactly what happened the first time I heard John Candy say three simple words in Planes, Trains and Automobiles: "I like me." If you know the scene, you can probably feel it already. Steve Martin's character lashes out, attacks Candy's character—Del Griffith—on every level: his personality, his quirks, his energy, the way he moves through the world. It's the kind of attack you can only deliver when you're stressed, frustrated, disconnected, and trying to control everything except your own emotional state. Candy doesn't fight back. He doesn't crumble. He doesn't apologize for existing. He just breathes, feels the sting, and answers: "I like me. My wife likes me. My customers like me. Because I'm the real deal." And in that moment… the entire movie shifts. But something inside us shifts too. Because somewhere deep down, every entrepreneur and every leader knows what it feels like to be judged for who they naturally are. To feel "too much" or "not enough." To feel pressure to fit into a mold that was never designed for them in the first place. And yet here is John Candy—the ultimate "unlikely" star—not fitting into anything. Except himself. John Candy: The Unlikely Icon Who Never Tried to Fit the Mold Hollywood had a type. And John Candy wasn't it. He didn't have the chiselled jawline or the cover-ready look. He wasn't the leading-man archetype studios chased. They tried to box him into "the big guy," the sidekick, the comic relief. But he brought something else—something stronger than image. He brought identity. He brought heart, empathy, warmth, and a kind of emotional honesty you can't fake. And because he brought that, we didn't just watch him… we loved him. He wasn't a star because he fit in. He was a star because he didn't. And in that lesson lies a truth most leaders and entrepreneurs take far too long to learn: People don't follow the image of a leader. They follow the identity behind it. Entrepreneurs Carry an Invisible Pressure No One Talks About Let's be honest. Most entrepreneurs—no matter how confident they look—carry a quiet question: "Am I enough?" Am I skilled enough? Disciplined enough? Polished enough? Ready enough? Worthy enough? That pressure shows up in subtle ways: overexplaining overcommitting overdelivering grinding harder than necessary shrinking in the presence of bigger personalities questioning your own instincts trying to "look the part" rather than be the part It becomes a trap. A cage made of other people's expectations. John Candy's line cuts right through the bars: "I like me." Not because he's perfect. Not because he's winning. Not because he fits. But because he recognizes the truth: Identity > Image. That's the napkin for this episode—and a reminder every leader needs to carry. Why "I Like Me" Is a Leadership Strategy When you like yourself: You make clearer decisions. You negotiate with confidence. You set boundaries without guilt. You attract the right customers. You build teams that trust you. You communicate without fear. You step into vision instead of validation. Self-acceptance isn't fluff. It's leadership infrastructure. And when you don't like yourself enough? You chase approval. You contort your identity to fit expectations. You build a business that drains you instead of expressing you. The game changes—immediately—when you anchor into identity instead of performance. Your Napkin: Identity > Image Your napkin sketch says it simply and perfectly: A hand-drawn mirror. Three words in the center: I LIKE ME. Underneath it: Identity > Image Because leadership isn't about appearing impressive. It's about being anchored. The people who matter—your team, your family, your customers—are drawn to the real you, not the "corrected" version of you. 5 Key Takeaways (with Take Action Steps) 1. Identity is a leadership superpower. People follow leaders who know who they are. Take Action: Write one sentence on a napkin right now: "I like me because…" Finish it honestly. 2. Authenticity is more valuable than polish. John Candy didn't fit the Hollywood mold—and that's what made him magnetic. Take Action: Identify one area in your business where you're performing instead of being. Remove the performance layer. 3. Self-acceptance creates clarity. When you like yourself, decisions become easier and direction becomes obvious. Take Action: Before your next major decision, pause and ask: "What would I choose if I trusted myself completely?" 4. Identity builds trust effortlessly. Customers feel who you are long before they evaluate what you do. Take Action: Record a 60-second voice memo explaining "why I care" about your mission. Share it with your team. 5. Confidence is not a mood—it's an identity choice. You don't wait to become confident. You choose to like you, now. Take Action: For the next three mornings, look in the mirror and say out loud: "I like me. I'm the real deal." Say it until you feel it. Final Thought John Candy didn't ask permission to be himself. He didn't wait to fit in. He didn't shrink when someone attacked him. He simply held the one truth that matters: "I like me. The people who matter like me. Because I'm the real deal." And you? You're the real deal too. Write it on a napkin. Carry it with you. Build from that place. Links Website: www.papernapkinwisdom.com Podcast: https://podcasts.apple.com/us/podcast/paper-napkin-wisdom/id735345903 Spotify: https://open.spotify.com/show/6ejOegCltch4RZsqCRKUm3 YouTube: https://www.youtube.com/@papernapkinwisdom

Entrepreneurs often try to win alone. We push, grind, and carry the weight of the business on our shoulders. But every once in a while, someone shows up with a piece of wisdom that reframes the entire game. In Episode 315 of Paper Napkin Wisdom, Brandon Bagley brings that shift in the simplest and most powerful way possible: a blue-ink message on a napkin that reads "WE > ME — Stronger Together." Brandon is a leader who has built people-centered cultures for years, especially through his work with AlphaGraphics Chandler, where collaboration is not a slogan — it's a system. His background in athletics, leadership, and now the world of print, design, and communication has given him a front-row seat to how teams transform when the focus shifts from individual achievement to collective strength. The napkin he brought is not a clever motto. It's a lived belief. And in this conversation, Brandon walks us through what it looks like when leaders commit to building a culture where we really does matter more than me — and how everything changes when that becomes the foundation. The Power of "We" in Action From the very first moments of the conversation, Brandon returns to one theme: people want to belong to something meaningful. Entrepreneurship is hard enough without trying to do it alone — and yet so many leaders instinctively isolate themselves. Brandon has seen the opposite work better every time. He shares stories from the shop floor to client relationships, illustrating how collaboration isn't just a feel-good principle — it's a performance multiplier. In one segment of the transcript, he talks about how the team rallies when challenges arise: "When people know you're in it with them, they show up differently — not because they have to, but because they want to." That's the heart of WE > ME. It's not about distributing tasks. It's about shared ownership. And shared ownership, as Brandon says, "changes the energy of every room." He describes moments where team members stepped into leadership without being asked, clients leaned in more deeply because the rapport felt like partnership, and the business grew not because of a single hero but because everyone contributed to the win. Creating Environments Where "We" Thrives Throughout the episode, Brandon keeps returning to a pattern: People contribute more when they feel seen. People trust more when they feel supported. People stretch more when they know they won't be punished for trying. His napkin isn't a motivational poster — it's a blueprint. He shares a piece in the transcript where he reflects on team communication: "If your people don't feel safe telling you what they see, you'll never actually know what's going on inside your business." And later: "The best ideas in any organization almost never come from the top." Brandon's leadership emphasis is simple and powerful: Build a team where ideas flow freely, feedback is welcomed, and success is genuinely shared — and you'll always outperform the organizations built around a single dominant personality. Entrepreneurship Without Isolation One of the standout themes from the transcript is Brandon's honesty about how lonely entrepreneurship can be. Even leaders with teams often cut themselves off emotionally, believing they have to carry the burden alone. He challenges that directly: "Why would we choose to be alone when being together is both easier and better?" This isn't theoretical. He describes periods where collaboration literally changed the trajectory of the business — where the strength of the team covered gaps, generated momentum, and turned challenges into opportunities. "Stronger Together" isn't a tagline. It's a survival strategy. And it's a growth strategy. When he talks about the environments he tries to build inside AlphaGraphics Chandler, everything revolves around this idea: empowered teams are unstoppable teams. 5 Key Takeaways from Brandon Bagley (Each with a Take Action item for entrepreneurs and leaders) 1. WE > ME is a strategic advantage, not just a belief. Teams outperform individuals — consistently and predictably. Take Action: Identify one area in your business where you've been operating alone. Invite your team into that process this week. 2. Psychological safety fuels innovation. People won't share ideas if they fear being judged or dismissed. Take Action: Ask your team: "What's one thing you see that I don't?" Then listen without interruption. 3. Shared ownership creates shared momentum. When the wins belong to everyone, the effort comes from everyone. Take Action: Celebrate one team-driven win publicly — emphasize the collective effort. 4. Leadership is a relationship, not a role. Influence grows through connection, not authority. Take Action: Have one non-transactional conversation with a team member this week — no agenda, just connection. 5. Collaboration must be intentional. "Stronger Together" happens by design, not by accident. Take Action: Choose one system, meeting, or workflow and redesign it to include more voices. About Brandon Bagley Brandon Bagley is a seasoned leader known for building collaborative cultures and helping organizations unlock the potential of their people. He is part of the leadership at AlphaGraphics Chandler, a high-performing Arizona-based print, design, and marketing communications center known for delivering exceptional client experiences through team-driven execution. You can learn more about him here: linkedin: https://www.linkedin.com/in/bagleybg/ website: https://www.alphagraphics.com/us-arizona-chandler-us714/about-us Call to Action Brandon's napkin is an invitation: look at your business, your team, and your leadership — and notice where "me" is still winning over "we." Then shift it. Strengthen it. Open it up. And when you capture your insight, write it on a napkin, snap a picture, and share it with the world using #PaperNapkinWisdom. Because we really are stronger together.

There's a phrase we've all inherited without ever asking whether it serves us: "I'll believe it when I see it." It sounds reasonable. It sounds mature. It sounds like the responsible stance of someone who has been around long enough to be cautious. But anyone who has ever built something meaningful — a business, a team, a movement, or even a new version of themselves — knows the truth beneath that old saying: "Seeing" has never created belief. Belief is what creates the ability to see. That's the heart of today's napkin thought: Believing Is Seeing. And if you let it in, this shift can alter the way you make decisions, lead others, spot opportunities, and move toward the version of your life you're meant to live. Most of us were trained to trust what is visible. Data. Proof. Safety. Certainty. Security. We internalized the idea that confidence comes after evidence. That clarity arrives before commitment. That movement follows permission. But growth — real growth — never begins outside of us. It begins in what we cannot see yet. It begins in the unseen. As I shared in the episode: "Results are lagging indicators. By the time you see the change, the real transformation has already happened inside." Entrepreneurs don't innovate by responding to what's already visible. Leaders don't serve by waiting for permission. People don't level up by demanding certainty before taking action. We grow through a different path — an internal shift first, external proof second. You've experienced this before: the moment where you decided to believe in an idea before the market validated it… the moment you trusted a teammate before they performed at that level… the moment you committed to something bigger before you had any evidence that you could pull it off. Every breakthrough you've ever had required belief before visibility. That's why the work is inside-out. Always has been. Growth Happens in the Unseen Think of a seed. The first sign of life doesn't happen above ground. It happens in darkness, in the unseen, in the place nobody notices until much later. Your identity works the same way. Before you behave differently, you believe differently. Before you see differently, your internal world shifts. Before your results expand, your sense of who you are expands. One of the most powerful lines from this Edge of the Napkin episode was this: "You aren't becoming someone new. You are remembering who you already are." This is not motivation. It's mechanics. Your belief determines what you notice. Your belief determines what you move toward. Your belief determines which opportunities filter through your awareness and which ones slide by unnoticed. Once you believe something deeply — that you can grow, that you can lead, that you can build something extraordinary — the world reorganizes itself around that belief. Not magically… but mechanically. You move differently. You decide differently. You persevere differently. You show up differently. And suddenly you begin to see what was always there but invisible to you when you were looking through a smaller frame. The Parable: The Sculptor and the Stone In the episode, I shared a short parable that captures this perfectly. A young apprentice watched a master sculptor work on a block of marble. After days of chiseling, he finally asked: "How do you know what to carve? How do you know there's something inside worth finding?" The master smiled and said: "Every block of stone has a statue inside. I don't create it. I simply remove everything that isn't it." When the apprentice grew older, he understood the truth: He had never created a masterpiece. He had revealed one. It had always been there. And so are you. You don't have to push yourself into a new identity. You simply have to believe in the truth that's been waiting inside you. Believing is not about forcing confidence. Believing is about remembering. 5 Key Takeaways — and How to Take Action 1. Belief Shapes Perception Your mind filters the world through what you expect to find. Shift your belief and you shift your vision. Take Action: Ask yourself daily: "If I already believed this was possible, what would I notice today?" 2. Growth Begins Long Before Results Appear The visible is always the last part. Real change happens internally first. Take Action: Track internal wins, not just external ones: decisions, courage, awareness, alignment. 3. Leaders Expand What Others Can See Your belief becomes the lens your team uses to view possibility. Take Action: Tell someone on your team this week: "Here's what I see in you." Watch what happens. 4. Entrepreneurs Create Evidence Instead of Waiting For It Waiting for proof kills momentum. Belief fuels action, and action generates proof. Take Action: Move one step this week before you feel ready. Evidence will follow. 5. You Are Not Becoming — You Are Remembering Your next level isn't a new invention. It's a revelation. Take Action: Finish this sentence: "If I stopped resisting who I really am, I would…" Write the first three things that show up. A Call to the Builders, Leaders, and Difference-Makers If this message resonated with you — if something inside felt like it opened or relaxed or clarified — then take a moment. Grab a napkin. Write the phrase: Believing Is Seeing. And then add your insight, your reflection, or your reminder. Share it on social with #PaperNapkinWisdom. You never know who may need exactly what you have to say today. And if you want more episodes like this — tools, insights, and stories to help you grow from the inside out — you can find the podcast here: Paper Napkin Wisdom Website: www.PaperNapkinWisdom.com YouTube: https://www.youtube.com/@papernapkinwisdom Apple Podcasts: https://podcasts.apple.com/us/podcast/paper-napkin-wisdom/id735345903 Spotify: https://open.spotify.com/show/6ejOegCltch4RZsqCRKUm3 Because you're not waiting for proof. You're remembering your power. And when you believe deeply enough… you finally begin to see.

In this episode of Paper Napkin Wisdom, Govindh Jayaraman sits down with Shivani Dhamija, founder of Shivani's Kitchen — a culinary brand rooted in authentic Indian flavors and fueled by a passion for empowering others through food. From her humble beginnings selling spice blends and sauces at local markets in Nova Scotia to building a thriving food-manufacturing business, Shivani's journey is as flavorful as her recipes. At the heart of her success lies a simple napkin message: "Listening & learning." Two small words that capture a massive truth about leadership, growth, and entrepreneurship. The Power of "Listening & Learning" When Shivani first began sharing her spice blends, she wasn't just selling a product — she was listening to people's stories. Every market conversation, every customer review, every "you should try this" became a lesson. She explains that listening isn't passive; it's an act of connection. And learning isn't about knowing everything — it's about staying humble enough to realize you never do. Shivani's insight is deeply entrepreneurial. Leaders who stop listening lose touch with the people they serve. Entrepreneurs who stop learning lose the adaptability that keeps them alive. As she puts it, "Every interaction — whether it's a happy customer or a tough critic — is an opportunity to grow stronger." Her napkin reminds us that progress doesn't come from constant talking or defending ideas. It comes from being open — to feedback, to failure, to the world changing faster than we expect. Listening as a Leadership Skill Shivani's story highlights something that many leaders overlook: listening is strategic. She built her business by tuning into what customers really wanted — convenience without compromise. In a world flooded with fast food, she heard a quiet craving for authentic home-style cooking made simple. That insight led to her signature ready-to-use sauces and spice blends. In leadership, listening also means hearing the unspoken — what your team isn't saying, what your market isn't yet demanding, and what your own intuition is whispering. Shivani's example shows that great leaders hear beyond words; they listen for intent, emotion, and opportunity. Learning as a Way of Being For Shivani, learning never stops. She admits that when she first started, she didn't know the language of manufacturing, retail supply chains, or business finance. But she learned by doing — by seeking mentors, asking better questions, and experimenting without fear of failure. Her approach reframes what "failure" means. Every misstep became a feedback loop, not a full stop. As she says, "If you're learning, you're never losing." That mindset — curiosity over perfection — is what allows an entrepreneur to evolve. It's also what transforms a local business into a lasting brand. 5 Key Takeaways from Shivani Dhamija's Napkin 1️⃣ Listen with Intent, Not Ego When you're building something, people will tell you what they love and what they don't. Take Action: Next time you receive feedback, don't defend — document. Write down what you hear, reflect overnight, and find the truth in it. 2️⃣ Be a Lifelong Learner Every entrepreneur starts as a student. The difference between success and stagnation is how fast you keep learning. Take Action: Commit to learning something new each week — a system, a trend, a story from your customers. Growth compounds when curiosity becomes habit. 3️⃣ Turn Conversations into Strategy Shivani's business evolved through real-world listening — she let her customers co-write her roadmap. Take Action: Identify three recurring themes you've heard from your market or team. Translate them into one actionable improvement this quarter. 4️⃣ Stay Grounded in Gratitude Listening isn't just about business — it's about connection. Shivani talks about the joy of serving people and the gratitude that keeps her motivated through long hours. Take Action: Before every major decision, pause and ask: "Who does this serve?" Gratitude keeps strategy human. 5️⃣ Teach What You Learn True learning becomes mastery when it's shared. Shivani now mentors other entrepreneurs and collaborates with local producers to help them scale. Take Action: Host a 15-minute "teach-back" session with your team or peers each month. Share one lesson you've learned — and invite others to do the same. Bringing It All Together Listening & learning isn't just a recipe for leadership — it's a rhythm for life. Shivani Dhamija embodies what happens when you combine cultural authenticity with curiosity and humility. She's proof that when we listen more deeply and learn more intentionally, our work — and our impact — expand exponentially. So grab a napkin, write down what you're hearing and what you're learning, and share your wisdom with the world using #PaperNapkinWisdom. Because every big idea starts small — sometimes just two words at a time. About Shivani Dhamija: Shivani Dhamija is the founder of Shivani's Kitchen, a Nova Scotia-based company creating authentic Indian spice blends, sauces, and ready-to-cook meals that make real flavor accessible to everyone. Her products are now distributed across major retailers in Canada, and she continues to champion entrepreneurship, inclusion, and cultural connection through food. Website: https://shivaniskitchen.ca/ Instagram: https://www.instagram.com/shivaniskitchen Facebook: https://www.facebook.com/shivanikitchen/ LinkedIn: https://www.linkedin.com/company/shivani's-kitchen/?originalSubdomain=ca Apple Podcasts: https://podcasts.apple.com/us/podcast/paper-napkin-wisdom/id735345903 Spotify: https://open.spotify.com/show/6ejOegCltch4RZsqCRKUm3 YouTube: https://www.youtube.com/@papernapkinwisdom-podcastf1563

Edge of the Napkin #11 There's a feeling that sweeps through every era of innovation — that electrifying sense of this is it. The next big wave. The one that's going to change everything. In this episode of Edge of the Napkin, Govindh Jayaraman dives into what happens when high-expectation innovation collides with reality — when the future we bet on becomes today's proving ground. The AI boom, once the unstoppable tide lifting every boat in sight, is now pulling back. Markets are correcting. The water is getting choppy. And what's being revealed isn't failure — it's truth. Because in every correction, there's clarity. And clarity always comes back to one simple principle: Build for value — not for the hype. When the Rising Tide Turns A rising tide, they say, lifts all boats. But when the tide goes out, you see who built on sand. For years, AI was the tide. Money poured in. Startups ballooned overnight. Everyone rebranded themselves with a shiny "AI-powered" tagline, believing that being in the space was enough. The energy was intoxicating — the gold rush mentality that said, "Just show up, and you'll win." But hype, like all waves, always breaks. Now, as markets tighten and investors demand results, reality has set in. The companies that were built to chase attention are scrambling. The ones that were built to create real value are rising. Because when the water recedes, what's left standing is what was anchored well. From Hype to Heart There's a rhythm to entrepreneurship — expansion, contraction, recalibration. When everyone's sprinting forward, it's easy to get swept up in the rush. Easy to mistake momentum for mastery. But that's not leadership. That's reaction. Leadership happens when the story changes. When "growth at all costs" becomes "growth with purpose." When we stop asking, How big can we get? and start asking, How deep can we go? Because business isn't just numbers — it's emotion. It's how you feel about what you do. It's how your team feels showing up every day. It's how your customers feel when they interact with your brand. Those feelings — that energy — are what drive value. And when hype fades, that's the energy that remains. The entrepreneurs who are still standing today? They're not the ones who shouted the loudest. They're the ones who listened the hardest. The AI Lesson for Everyone AI is not the villain of this story. It's the mirror. It shows us what happens when excitement outruns execution, when vision leaps ahead of value. Most of the companies that faltered weren't wrong about AI's potential — they were wrong about how fast value compounds. They extracted before they contributed. They optimized before they empathized. They sold the sizzle before they built the steak. And that's the real takeaway here — innovation is not about invention alone. It's about integration. It's about how well your innovation serves people. Because profit doesn't follow hype. Profit follows contribution. 5 Key Takeaways (and How to Take Action) 1. Value Is the Foundation The companies that last are the ones that start with contribution, not extraction. Hype builds momentum; value builds endurance. Take Action: Revisit your business model. For every revenue line, write down what human problem it actually solves. If you can't find one, refine it until you can. 2. Simplicity Wins When Times Get Complex When markets get noisy, the message that cuts through is the one that's clear. Complexity repels. Simplicity attracts. Take Action: Ask yourself, If I had to explain what I do in one sentence, could I? Practice until your purpose fits on a napkin — literally. 3. Energy Shapes Outcomes The emotional tone of your team, your clients, and your leadership ripples through everything you build. When that energy is aligned, momentum becomes effortless. Take Action: Start every meeting with one question: How are we feeling about what we're doing? You'll be amazed at what surfaces — and what shifts when people feel seen. 4. Execution Is the Antidote to Illusion Vision without action is imagination. Execution turns imagination into impact. The companies that rise after correction are the ones that turn talk into traction. Take Action: Review your "someday" list and move one idea into action today. Momentum comes not from motion — but from completion. 5. Profit Follows Contribution It's not magic. It's alignment. When your focus is on serving — deeply, meaningfully — the results take care of themselves. Take Action: Create a metric for contribution. Track not just what you make, but how much value you add. The simplest way to attract success is to deserve it. The Proving Ground Is a Gift Every hype cycle ends with a lesson — not a loss. This correction, this cooling-off period in AI, is not a collapse. It's a cleansing. It's a collective return to what really matters: helping people. And when you zoom out, that's the story of entrepreneurship itself. We fall in love with possibility. We overreach. We get humbled. Then we build again — this time, wiser. So if your tide feels like it's pulling back right now… good. It means you're getting the chance to see what's real. And if you choose to re-anchor in value — in simplicity, in contribution — you'll build something that doesn't just rise with the wave… it stands when the water retreats. The Napkin "Build for value — not for the hype." Underneath that truth lives every great turnaround story. Every comeback. Every leader who's weathered the storm and found their center again. Because the proving ground isn't punishment — it's practice. It's where hype burns off and integrity begins. It's where we remember that success isn't about how loud we are, but how much light we bring. Listen to Episode 312 – Edge of the Napkin #11: Apple Podcasts: https://podcasts.apple.com/us/podcast/paper-napkin-wisdom/id735345903 Spotify: https://open.spotify.com/show/6ejOegCltch4RZsqCRKUm3 YouTube: https://www.youtube.com/@papernapkinwisdom-podcastf1563 Final Thought When your future bet becomes today's proving ground, take a breath. Step back. Ask: Am I building for value… or chasing the hype? And if you find yourself off-center, that's okay — it just means the tide has gone out. Now you get to see the foundation. Now you get to build again — this time, for real.

Today on Paper Napkin Wisdom, we welcome Dr. Jenny Hoffmann, a leader in health-tech innovation who currently serves as Executive Director at the New England Medical Innovation Center (NEMIC). With a rich background in healthcare strategy and technology deployment, Jenny has spent her career bridging clinical insight with entrepreneurial energy, helping organizations turn innovative ideas into meaningful patient-outcomes. In this episode, we dive deep into how leaders can lean into vulnerability, curiosity, empathy and connection — the key themes captured on her paper napkin: "Open Up! Be vulnerable enough to lead with curiosity, empathy, and connection." Story & Insight: The Napkin Unpacked Jenny's succinct message on the napkin resonates like a simplified leadership creed: "Open Up!" At first glance it's an invitation — but as Jenny unpacks in the conversation, it becomes a framework for how you show up in leading others. Vulnerability Jenny opens by reflecting on the myth of the infallible leader. She shares how in her earlier roles she felt the pressure to always "have the answer", and how that posture created distance from her team. She realized that genuine connection begins when you stop pretending you're perfect and risk showing your human side. That kind of vulnerability doesn't show weakness — it signals trust, and invites others to bring their full selves. Curiosity From there Jenny shifts into curiosity. She recounts how when leading teams in health-tech innovation, the real breakthroughs didn't come from already knowing the solution, but from asking "What do you think?", "What are you missing?", "What do we need to understand better?" Curiosity becomes a leadership superpower because it keeps you open to possibilities others may spot first. It also flips the script from "I must direct" to "We must discover together." Empathy & Connection Jenny then emphasises empathy as more than a buzzword. She describes a moment when a project stalled because the clinical users felt unheard, the engineers felt under-pressure, and leadership insisted on timelines over dialogue. She intervened by organizing listening sessions, acknowledging the stress on all sides, and creating a space where people's concerns were voiced. The result: renewed trust, smoother collaboration, and better outcomes. Empathy here is the bridge to connection — and connection is what transforms teams from groups of individuals into aligned, energized partners. Key Takeaways Here are five major takeaways from Jenny's conversation and the napkin message — each followed by a practical "Take Action" for you, the leader. The power of showing your humanity Take Action: At your next team meeting, share one thing that didn't go as planned this week and what you learned. Ask questions before giving answers Take Action: Replace one directive in the next 48 hours with a question like, "What do you think might work?" or "What are we missing?" Create spaces for listening and reflection Take Action: Schedule a 15-minute "open forum" in a future meeting where the agenda is simply: "What's on your mind right now?" Lead from emotional insight, not just logical planning Take Action: Next time you're setting a goal, pause and ask: "Who will this impact and how will they feel about it?" Write it down. Turn connection into coordination Take Action: After a joint project ends, hold a short "what went well / what could we improve" debrief—and emphasise not just what we did, but how we worked together. Guest Bio & Links Dr. Jenny Hoffmann is currently Executive Director at NEMIC, where she is ushering in a new era of health-tech innovation. Previously she held leadership roles in both provider and startup settings, specializing in translating clinical needs into scalable solutions. LinkedIn: https://www.linkedin.com/in/jenny-hoffmann-ma/ About page: https://nemic.org/news/nemic-welcomes-dr-jenny-hoffmann-as-new-executive-director-ushering-in-a-new-era-of-healthtech-innovation Conclusion Jenny's napkin is deceptively simple—but her message is profound: Open up. When you lead with vulnerability, curiosity, empathy and connection, you don't just manage your team — you mobilize it. Take a napkin. Write your version of "Open Up!" And then step into leadership with your full heart. Share your takeaway on social media with #PaperNapkinWisdom and let others in on the conversation.

Make Believe: The Stories Entrepreneurs Tell Themselves (Edge of the Napkin #10) Every entrepreneur lives inside a story — the question is, who's writing yours? If you've ever had a morning where nothing goes right — you stub your toe, drop your keys, spill coffee on your white shirt before 8 a.m. — you know the script that starts to play in your mind: "It's gonna be one of those days." And somehow, it is. Everything that follows seems to prove the story true. But the opposite happens too. You walk out the door feeling light, confident, certain something good is about to happen. Suddenly, you find a forgotten twenty in your pocket, get the short line at security, and the world seems to smile back. The truth is: the world didn't change. Your story did. The Invisible Script of Entrepreneurship As entrepreneurs, we tell ourselves stories all day long. About clients. About employees. About the market. About ourselves. "That customer doesn't like me." "My team's not ready yet." "This quarter's going to be brutal." But none of that is fact. It's make-believe. We make up stories to explain the world — and then we believe them so deeply that they shape our reality. Our thoughts become things. Our stories become strategies. Our beliefs become behavior. So why not make up stories that work for us? The Hidden Power in "Make Believe" The phrase make believe is one of the most perfectly designed pieces of language for entrepreneurs. "Make." "Believe." It's a two-step formula for creation. Make — imagine, construct, design the story you want. Believe — live it, commit to it, act as if it's already true. Every innovation starts with make believe. Steve Jobs imagined a world where everyone could have a computer in their pocket. Wright brothers imagined humans flying. Kids do it every day — no hesitation, no proof, no fear. They believe the story so completely that it becomes real. Adults call it vision. Entrepreneurs call it leadership. But at its core, it's just make-believe. Why We Forget How to Believe Somewhere between childhood and boardrooms, we stop believing before we make. We start saying things like: "I'm just being realistic." "That's not how it works." "I can't afford to think like that." We stop being the author of our story and start acting like a character trapped inside it. And that's dangerous — because if you don't write your story, your fear will. As leaders, we have to reclaim our imagination. Not fantasy — intentional imagination. The kind that directs focus, aligns action, and creates reality. The Napkin: The Story Loop On the napkin for this episode, I drew a simple loop: Story → State → Action → Evidence → (back to Story) It's the circle we all live in. Your story shapes your state (how you feel). Your state influences your action. Your action creates evidence. And that evidence reinforces your story. Most people are stuck in a negative loop — "I'm unlucky" → frustrated → hesitant → confirm failure → reinforce "I'm unlucky." But if you flip the story, the whole loop changes — "I create my own luck" → energized → take initiative → see opportunities → reinforce "I'm capable." The power lies in the center of that loop, where I wrote two words: MAKE BELIEVE. That's where you choose which story to live. Three Ways to Make Better Stories 1. Use the Focus–Align–Act Loop Ask yourself: What story am I focused on right now? Does it align with what I actually want? What one action would prove a better story true? Every new belief needs proof — and your actions create it. 2. Flip the Script Catch yourself mid-story and rewrite it. Instead of saying "I'm overwhelmed," try "I'm learning to prioritize what matters." It's not denial — it's direction. You're changing the movie playing in your head. 3. Make It Bad, Make It Better Perfection is the enemy of momentum. Your first version of any story will be messy — and that's okay. Say it badly first. Then refine. "I'm not a good leader yet" becomes "I'm growing into the leader my team deserves." Iteration isn't just for products — it's for beliefs, too. 5 Key Takeaways 1. Your Story Is Your Strategy The beliefs you hold are the systems you build. Every result in your business started as a thought you believed long enough to act on. Take Action: Identify one recurring thought that limits you. Rewrite it in a way that propels you forward. 2. Make-Believe Is the Entrepreneur's Edge Imagination is the ultimate competitive advantage. If you can picture it and commit to it, you'll see paths others can't. Take Action: Spend five minutes daily visualizing your "impossible" goal as already achieved. Feel what it's like. 3. Choose Stories That Serve You You can't stop telling stories — but you can choose which ones to amplify. Take Action: Notice your language this week. Each time you say "I always" or "I never," rewrite it with "I'm learning" or "I'm creating." 4. Belief Changes Biology When you change your story, your energy, tone, and confidence change too. People feel it — and respond to it. Take Action: Before your next team meeting, tell yourself: "They're lucky to have me leading them." Notice how your posture and voice shift. 5. Make-Believe Like a Kid Again Children don't need proof to believe. They go all in — and that's the secret. Take Action: Pick one area in your business where you've been "realistic" for too long. Suspend disbelief for one week. Play full out. The Challenge: Author, Don't Act You're either writing your story or reacting to someone else's. The entrepreneurs who win — the ones who grow movements, not just businesses — are the ones who never stopped making believe. They don't wait for proof. They act on faith, backed by intention. And as they move, the world rearranges itself around that belief. So what story are you telling today? Because make-believe isn't just for kids. It's how entrepreneurs build reality — one thought, one choice, one action at a time. Listen to Episode 310 — Edge of the Napkin #10: "Make Believe — The Stories We Tell Ourselves" Apple Podcasts: https://podcasts.apple.com/us/podcast/paper-napkin-wisdom/id735345903 Spotify: https://open.spotify.com/show/6ejOegCltch4RZsqCRKUm3 YouTube: https://www.youtube.com/@papernapkinwisdom-podcastf1563

When you meet Jon Rosemberg, you immediately sense two things — depth and discipline. He's a behavioral scientist, author, and executive coach who has spent years exploring how we, as humans, can move beyond mere survival into a state of thriving. His work combines neuroscience, psychology, and lived experience, and it's reflected powerfully in his new book, A Guide to Thriving: The Science Behind Breaking Old Patterns, Reclaiming Your Agency, and Finding Meaning. On his paper napkin, Jon wrote just seven words: "Survival is instinct, thriving is a choice." At first glance, it seems like a motivational quote — something you'd find on a coffee mug or a gym wall. But when you listen to Jon unpack it, it becomes clear that this idea cuts much deeper. It's not about positive thinking or grinding harder; it's about reclaiming agency. It's about recognizing that while your biology may be wired to survive, your mindset and daily choices are what allow you to thrive. From the Instinct to the Intention Jon began by reflecting on how our nervous system is designed for safety, not success. "The human brain evolved to protect us, not to make us happy," he explained. "So when we operate from a place of fear, anxiety, or scarcity, we're not broken — we're just running old code." That's the heart of it. Survival isn't bad; it's just incomplete. It's reactive. It keeps you from drowning but never teaches you to swim. Thriving, on the other hand, is intentional. It means rewriting the code — taking conscious ownership of your patterns, your responses, and ultimately your story. Jon shared moments in his own life where he caught himself defaulting to survival mode — overworking, overanalyzing, overcompensating. "I used to think thriving was about achievement," he said. "Now I know it's about alignment. It's about living in harmony with your values, not just chasing outcomes." Key Takeaway 1: Awareness Precedes Agency Before you can change, you have to see. Jon calls this "meta-awareness" — the ability to notice your own patterns without judgment. It's the first step in reclaiming agency from the automatic survival system running in the background. Take Action: This week, observe one moment where you feel triggered or reactive. Pause and ask: "Is this survival or choice?" That single question begins the process of thriving. Key Takeaway 2: Thriving Requires Safety It may sound counterintuitive, but thriving starts with safety — both psychological and physiological. Jon points out that many leaders try to "thrive" without ever calming their nervous systems. They're running at full speed in fight-or-flight mode, confusing momentum for mastery. Take Action: Build micro-moments of safety into your day. That could be a deep breath before a meeting, a brief walk without your phone, or ending the day with gratitude instead of to-do lists. Safety is the soil in which thriving grows. Key Takeaway 3: Rewrite the Old Story Survival keeps you stuck in the past — protecting the version of you that got hurt, failed, or feared rejection. Thriving means rewriting that narrative. Jon says, "When you choose to thrive, you stop defending who you were and start creating who you want to become." Take Action: Write down one "old story" you keep repeating — something that starts with "I always…" or "I never…" Replace it with a new one: "I'm learning to…" That shift from identity to evolution is where growth begins. Key Takeaway 4: Choose Energy Over Effort In the survival mindset, effort is everything — grind, push, endure. But thriving requires energy management, not energy expenditure. Jon shared how leaders often deplete themselves trying to "perform" instead of "be." When you shift from proving to presence, you conserve energy for what truly matters. Take Action: Ask yourself daily: "What gives me energy?" Do more of that. Cut or delegate what drains you. Thriving isn't about doing more — it's about doing what matters with energy that sustains you. Key Takeaway 5: Thriving Is Contagious Perhaps the most powerful insight from Jon's conversation was this — when you choose to thrive, you give others permission to do the same. Teams mirror their leaders. Families mirror their anchors. Organizations mirror their culture. When one person steps out of survival, it shifts the system. Take Action: Model thriving. Talk about rest, purpose, and meaning as much as you talk about results. Celebrate progress, not just outcomes. Your example will ripple farther than you can imagine. The Choice Before Us Jon's napkin doesn't promise ease — it promises evolution. Survival is baked into our DNA, but thriving is a decision we make daily. It's a commitment to awareness, safety, story, energy, and influence. It's a discipline of choosing growth when comfort whispers otherwise. So, the question Jon leaves us with is this: If survival is instinct, how will you choose to thrive today? About Jon Rosemberg: Jon Rosemberg is a behavioral scientist, executive coach, and author of A Guide to Thriving: The Science Behind Breaking Old Patterns, Reclaiming Your Agency, and Finding Meaning. His work bridges neuroscience, psychology, and personal development to help individuals and organizations move from coping to creating. Website: www.jonrosemberg.com LinkedIn: www.linkedin.com/in/jonrosemberg/ Book: A Guide to Thriving – available from Wiley.com Call to Action: Take a moment to write down your own definition of thriving — what it feels like, looks like, and sounds like in your life. Then, post your takeaway on a napkin and share it with the hashtag #PaperNapkinWisdom. Because thriving begins with one conscious choice — yours.

In a world where volatility has become the norm — prices swing, markets shake, politics polarize, and technology rewrites the rules daily — one question stands out for leaders, entrepreneurs, and anyone simply trying to navigate life: How do we hedge against uncertainty? Not with gold. Not with cash. Not with control. But with flexibility. That's the essence of this week's Edge of the Napkin. On my napkin, a single word runs across the center: RISK. Below it — Rigidity → Fragility. Above it — Flexibility → Resilience. And an arrow curves between them, reminding us that the difference between collapse and adaptation isn't conditions — it's behavior. The Human Side of Risk Everyone understands risk now. You can feel it at the grocery store, at the gas pump, in the way your phone updates its own intelligence while you sleep. When life gets uncertain, our instinct is to tighten our grip — to control. But control is an illusion. The tighter we hold on, the more fragile we become. The truth is, rigidity is a form of denial. It says, "If I hold still long enough, maybe the world will stop moving." But the world doesn't stop moving. And those who survive — and thrive — are the ones who move with it. The Hedge That Money Can't Buy In finance, a hedge is something you buy to protect against loss — a trade you make so you don't get wiped out when markets turn. But in life and leadership, flexibility is the ultimate hedge. It's not a financial instrument; it's a behavioral one. It's the capacity to say: "If the world changes, I can change too." And that's priceless. It doesn't expire. It doesn't require a broker. It compounds — every time you use it. Rigidity vs. Flexibility: The Everyday Test You see this dynamic every day. When a flight gets canceled, one traveler melts down, pacing and shouting at the counter. Another grabs a coffee, smiles, and says, "Well, let's see what happens." One loses a day; the other gains a story. Same event. Different behavior. One fragile, one resilient. Leaders experience the same thing. When plans fail, rigid leaders double down on control. Flexible leaders shift gears, find the lesson, and move forward stronger. That's what separates companies that survive disruption from those that get buried by it. In Business: Rigidity Costs, Flexibility Pays Think of Kodak — rigid around film. Blockbuster — rigid around physical stores. Both had opportunities to evolve; both held too tight to "how we've always done it." Contrast that with Toyota after Fukushima — flexible in the face of chaos, retooling factories and redistributing supply. Or Apple — constantly adjusting, learning, and reinventing even its own products before the market forces it to. The difference wasn't money, talent, or technology. It was flexibility. Rigidity is expensive; flexibility pays dividends. Leadership: Whisper, Don't Shout Flexibility isn't just strategy — it's communication. It's the hallmark of leadership. Because great leaders don't shout in their own language. They whisper in the language of their team, their customers, their audience. Rigidity shouts, "This is how we do things!" Flexibility listens and says, "Let's meet where you are." That whisper — that empathy in motion — builds trust. And trust is the strongest currency in uncertain times. Letting Go to Grow The paradox of flexibility is this: You don't gain it by adding more — you gain it by letting go. We become rigid by holding on — to outdated plans, assumptions, and fears. We become flexible by clearing space — for learning, for movement, for new data to enter. Letting go is not weakness. It's capacity creation. Ask yourself: What am I clinging to that keeps me rigid? What belief, process, or habit no longer serves who I'm becoming? What could I remove today to create more space to move tomorrow? Flexibility doesn't come from control — it comes from clarity. The Napkin Wisdom So the next time you feel risk rising — in the market, in your relationships, or in your own emotions — remember that napkin line: RISK Below it: Rigidity → Fragility Above it: Flexibility → Resilience And the arrow in between? That's the pivot — the one we each have to make. Because the world doesn't reward rigidity anymore. It rewards responsiveness. It rewards curiosity. It rewards leaders who can hold their center while changing shape. The future belongs to those who can flex. 🎧 Listen to the Episode You can hear the full Edge of the Napkin #9 – Flexibility is the Only True Hedge conversation here: Apple Podcasts: https://podcasts.apple.com/us/podcast/paper-napkin-wisdom/id735345903 Spotify: https://open.spotify.com/show/6ejOegCltch4RZsqCRKUm3 YouTube: https://www.youtube.com/@papernapkinwisdom 📝 Your Turn Draw it out. One line labeled RISK. Below: Rigidity → Fragility. Above: Flexibility → Resilience. And right there in the middle, write: "Flexibility is the only true hedge." Then ask yourself: Where do I need to bend so I don't break? When you have your answer, share it. Post your napkin with the hashtag #PaperNapkinWisdom — and let's keep the conversation going. Because the ideas small enough to fit on a napkin… are still the ones big enough to change your life.

When Simone Kelly first began helping families navigate the complexities of senior care, she didn't just build a company—she built a movement. As the founder and CEO of Seniornicity, Simone's mission is rooted in empathy, connection, and empowerment. Her company bridges the gap between older adults, families, and trusted care providers, making it easier for people to age well, together. But the napkin she brought to Paper Napkin Wisdom goes deeper than business strategy—it's about protecting your passion and preserving your peace. "Build a business that you love, but not your hobby. Because when you need to shut your brain off to your work, you won't have your hobby to turn to." Simone's insight is simple, but it carries the kind of wisdom that only comes from lived experience. Entrepreneurs often start businesses around something they're passionate about. But as Simone points out, when that passion becomes your full-time pursuit, it can consume everything—including the joy it once brought you. She shares in this conversation how running Seniornicity—though deeply aligned with her values—requires constant emotional investment. Supporting families through moments of transition takes heart, patience, and empathy. It's rewarding work, but it's also heavy. So Simone learned that she needed something outside of her purpose-driven business to recharge her creativity and spirit. That's where the power of this napkin lives. Loving your business doesn't mean making it your whole identity. In fact, the healthiest entrepreneurs draw energy from outside their enterprises. Simone and Govindh unpack how business owners blur the lines between "who I am" and "what I do," and why that can lead to burnout, resentment, or even loss of self. It's not about doing less—it's about finding the balance between purpose and preservation. She tells stories of early challenges—moments where she tried to give 100% to everything and everyone, until there was nothing left for herself. Over time, Simone realized that when you build a business around your hobby, your outlet becomes your obligation. There's no off switch. No mental reset. No safe space to retreat and rejuvenate. Instead, she encourages entrepreneurs to build businesses that light them up and to nurture hobbies that fill them up. The two don't need to compete—they need to coexist. It's a mindset shift that resonates across every industry: Your business can be your mission, but your hobby should remain your medicine. 5 Key Takeaways from Simone Kelly 1. Love the Work—But Don't Let It Consume You Loving what you do doesn't mean doing it all the time. Take Action: Schedule intentional "off-business" hours each week where you explore something purely for fun—with no ROI attached. 2. Purpose Without Boundaries Leads to Burnout Simone reminds us that passion must be paired with limits. Take Action: Set clear mental and emotional boundaries—decide when work thoughts stop and personal space begins. 3. Keep Your Hobby Sacred Your hobby is your reset button—it fuels creativity and restores perspective. Take Action: List three things that bring you joy outside your business and commit to one weekly. 4. Your Business Isn't Your Identity When identity and business merge too tightly, failures feel personal. Take Action: Practice saying, "This challenge is happening in my business, not to me." 5. Build a Life That Can Hold Both Passion and Peace The best leaders know when to engage and when to rest. Take Action: Create a "recovery ritual"—a consistent way to decompress after major pushes or emotional days. Simone Kelly's message is a vital reminder that sustainability in entrepreneurship isn't about working harder—it's about designing your life so that your energy, joy, and purpose can thrive together. Build a business that matters. But also build a life that restores you. When your business lights you up and your hobbies ground you, you don't just succeed—you stay whole. Now it's your turn: What's your takeaway? Write it on a napkin, share it, and tag #PaperNapkinWisdom. More about Simone Kelly and Seniornicity Website: https://seniornicity.com/about LinkedIn: https://www.linkedin.com/in/seniornicity/ Company Page: https://www.linkedin.com/company/seniornicity/posts/ Instagram: https://www.instagram.com/seniornicity/ TikTok: https://www.tiktok.com/@seniornicity Facebook: https://www.facebook.com/seniornicity/