In this episode of "BPM360 - Covering Every Angle," hosts Caspar and Russell are joined by Corinna Frank, dubbed the "BPM Superwoman," to discuss her two-decade journey in business process management (BPM) at Phoenix. Corinna shares her insights into how BPM has evolved from basic process documentation to a strategic initiative that drives global transformation across the company.

Key topics include:

1. Evolution from ISO Certification to BPM: Corinna reflects on her start in process management, transitioning from ISO documentation to a comprehensive BPM approach, emphasizing transparency, control, and continuous improvement.
2. Global BPM Strategy and Governance: The discussion delves into the challenges of rolling out a global BPM initiative, highlighting the importance of finding the right local champions and adapting processes to fit diverse cultural and market needs.
3. Building a Federated Process Community: Corinna explains the development of a global BPM community at Phoenix, balancing centralized process standards with local flexibility to empower teams worldwide.
4. Leadership and Sponsorship in BPM: She underscores the crucial role of strong executive sponsorship and stakeholder engagement in ensuring BPM initiatives gain traction and drive meaningful change.
5. Passion and Perseverance in Process Management: Emphasizing her personal dedication to BPM, Corinna shares her belief that true success in process management comes from passion-driven perseverance and a commitment to creating real value for the organization.

The episode wraps up with a discussion on the future of BPM at Phoenix and Corinna’s vision of integrating process mining, analysis, and optimization into a seamless lifecycle that supports continuous improvement and innovation. Her journey is a testament to the power of persistence and the human element in driving process excellence.

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