MSPs already know everything about Patch Management, according to Michelle Fiegehen of 24x7 Advantage. “It’s a critical security function designed to keep our fleets safe. Patches are released regularly for software and operating systems to fix security flaws that might get exploited by cyber criminals, or to fix bugs that are continually being uncovered in new releases. Even companies that operate 100% in the cloud that have no servers need to have a robust Patch Management process to protect their fleet of workstations and laptops.” In this podcast, we learn why patch management is a challenge for companies and for the MSP community. Part of the challenge is time: how do you staff to cover a need that runs 24/7, and never takes time off for a holiday. Michelle, explains, “Patch management is one of the core offerings of 24x7 Advantage, and we’ve been providing this successfully for years – initially to end clients, and now to MSPs as a white label service that they can offer to their clients.” Michelle points out that not only is this a great reseller opportunity, it’s a solution that fills the gap. “While your client is sleeping, while the MSP is sleeping, our team is working day shift hours to solve any problems to keep the hit rate high.”

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