HealthCrowd Podcast

Participants:       

Sheila Arquette, Executive Director, NASP

Scott Sorensen, VP of Specialty Pharmacy, HealthCrowd

Introductions and brief bio

Sheila Arquette, Executive Director, National Association of Specialty Pharmacy

Scott Sorenson, VP of SP at HealthCrowd- 20+ experience working in SP- worked for Accredo, BioRx and Paragon

Scott, you have worked directly for specialty pharmacies for more than 20 years. HealthCrowd is quite a departure for you. Can you tell us a little bit about HealthCrowd and why did you join this organization?

Software solution

Innovative and intuitive

Automation of manual tasks that are customizable

The specialty pharmacy industry prides itself on providing high-touch care and services for patients with chronic and complex conditions. Why is automation a viable solution for specialty patients and the specialty industry?

Doesn’t not displace hi- touch

It’s an enhancement

Defers tasks that shouldn’t be burdensome to clinical staff

How and why does involving artificial intelligence (AI) plus human monitoring equal better outcomes?

AI is developing and learning quickly

still humans engineering and building the programs and people providing care

The AI just gives us an edge

How is the automation working so far?

Quite successfully.

multi-modalities of communications are used together or in sequence

don’t discriminate against those folks who have landlines

IVR is available

Can patients opt in or out of these services?

HIPAA PHI.

Safeguards-identifier such as DOB

Would they like to continue?

No- direct patient to SP personally

HIPAA PHI can be shared by 3 groups: Payors, Providers and Prescribers

What’s does the future look like and what are some of your immediate projects or goals?

De-silo healthcare

over 800 applications for cell and gene therapy submitted to the FDA

integration via communication will be the solution.

perfect patient communications platform

bridge that gap and an allow those in need, to have access to care

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