The payments industry is undergoing big changes that have a big impact on the global economy. Growth in digital payments over cash has been spurred on by the pandemic, a strong e-commerce market, government support and investor sentiment. In this episode of The Next Five, we explore the future of online retail and payments in a digital world, how consumers are paying for products and services and how businesses are navigating the payments space to build resilience, retain and gain customers. Marc Pettican, Head of Barclaycard Payments joins us to talk about combating fraud, dealing with cart abandonment and a future where biometric linked payments take centre stage. Avritti Khandurie Mittal, VP and General Manager of Payments at eBay, shares how seamless payment practices and data can help build business resilience and that embedded payments is turning every business into a fintech. Alla Gancz, Partner and UK Payments Leader at EY, offers her expertise on key forces shaping the future of payments including the accelerated adoption of real-time payments, regulation, and the role of payments as a key enabler of business growth for merchants. Our sources for the show: FT Resources, ECB, EY, Forbes, Shopify. This content is paid for by advertisers and is produced in partnership with the Financial Times' Commercial Department.

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