In this episode of Bid Nerds, hosts John Polnik and Michael Deeb discuss a highly unethical video by the PCAR Market channel where the owner of PCAR Market complains about a customer who's phone call they recorded and shared publicly in an attempt to shame. John and Michael provide their perspectives on the situation and offer insights into the potential legal and ethical issues surrounding the recording and sharing of phone calls. They also share tips for businesses on how to handle difficult customers and avoid similar situations. As always, the Bid Nerds invite our audience to share their experiences and opinions on this topic, including any experiences they may have had with PCAR Market. Join the conversation and let us know your thoughts.